Aeromexico Airlines Cancun International Airport Terminal (CUN)

Flight Queries? Call an Expert

Travelers often get caught up with worries and woes related to their upcoming flight(s); checking for terminal information, verifying free baggage allowance, details pertaining to special assistance services, flight status, etc., this segment provides essential and relevant details for all travelers who are on a flight departing from or arriving at the Aeromexico Airlines Cancun International Airport Terminal.

Details of Aeromexico Airlines Cancun Airport

The Aeromexico Airlines Cancun Terminal is 2, at Cancun International Airport.

Airport NameCancun Airport
Aeromexico Airlines Cancun Airport AddressCancun Airport VIC 3045, Australia
Airport CodeCUN
Aeromexico Airlines Cancun Airport Contact Number+61392971600
Aeromexico Airlines Cancun Airport TerminalTerminal 2
Working Hours24 hours

Services provided by Aeromexico Airlines at Cancun Airport Terminal CUN

At the Office of Aeromexico Airlines at Cancun Terminal, passengers can avail themselves of the following services / amenities:

ATM KioskFree WiFi access at the Terminal area
Cargo servicesBusiness lounge
Kids area, Family restroomsPower points at the gate and the terminal area
Security pre-checkInfant’s nursing center


Purchase / reservations of tickets of Aeromexico flights for individuals / groups can be made with the assistance of the crew stationed at the Aeromexico Airlines Cancun terminal office.Flight booking(s) can also be made by persons themselves through the airline’s website and mobile application.

Manage Booking

Management of reservations is easy if travelers request for assistance from the airline’s representatives present at the office of Aeromexico Airlines terminal at Cancun airport.The airline also has made it convenient for passengers to manage their reservations through the Aeromexico Airlines website and mobile application.

Baggage Allowance

As per the airline’s baggage policies, free cabin baggage allowance must be less than or equal to 10 kg (22 lb.) for Basic Fare passengers and 15 kg (33 lb.) for Classic, AM Plus and Clase Premier passengers. Free checked baggage allowance for passengers would depend on the ticket class / fare type, in case free checked baggage allowance has been allotted then each piece of luggage must weigh less than or equal to 25kg and the linear dimension must be less than or equal to 158 centimeters / 62 inches. For more details / help please check with the Aeromexico Airlines Cancun terminal office or refer to the airline’s website.

Cancellation and Refund

Passengers of the airline must note that cancellation / refund of tickets issued by 3rd party travel sites / agents / agencies will not be catered to at the office of Aeromexico Airlines terminal at Cancun airport. The Aeromexico Cancellation Policy can be viewed on the airline’s website and details may be requested from the representatives at the Aeromexico office.

Pet Travel Services

Travel services for pet(s) / animal companion(s) are chargeable and services are conditional to Aeromexico Pet Policy. Please refer to the airline’s website for more details or contact the office of Aeromexico Airlines terminal at Cancun international airport.

Delayed, Lost, or Damaged Baggage

In case of any situations with lost / damaged / delayed luggage, passengers must contact the airline’s baggage desk or customer service. The airline tries to ensure that such incidents don’t occur, but such things are unpredictable. For details refer to the airline’s website or check with the personnel stationed at the Aeromexico Airlines Cancun terminal office.


Passengers of the airline may choose to check-in via the online check-in feature on the Aeromexico Airlines website / mobile application or at the self-service kiosk at the airport or in person at the airport counter. Check-in is available from 24 hours before the scheduled departure of a passenger’s intended flight. Help pertaining to check-in can be requested at the Aeromexico Airlines Cancun terminal office.

Special Assistance Services

Passengers in need of special assistance services must notify / submit a request to the airline at least 24-48 hours prior to their intended flight’s scheduled departure. Details may be viewed on the Aeromexico website or request from personnel at the office of Aeromexico Airlines terminal at Cancun airport.

In-flight Wi-fi

Inflight wifi connectivity is enabled on most aircrafts of the Aeromexico fleet; for details please call / visit the Aeromexico Airlines Cancun terminal office or check the airline’s website.

Airport Lounge

Aeromexico does not have an exclusive airport lounge at Cancun international airport, however, since the airline is a member of SkyTeam, there are there are other lounges which Aeromexico passengers may access and use:

  • WingTips Lounge, Level 4 about concourse West side of Terminal 4
  • Delta Sky Club T2, Mezzanine level, across from gate C67
  • Air France Lounge, Cancun Terminal 1 , after TSA security by gate 1
  • KAL Lounge, Terminal 1 Near Gate 3
  • Plaza Premium Lounge, Terminal 4, beyond the TSA checkpoint, in the A-Concourse and above boarding gates A4 and A5
  • Virgin Atlantic Clubhouse Cancun, Terminal 4, A-Concourse, Above Gate A4/A5

For more assistance / details please check with crew on duty at the office of Aeromexico Airlines terminal at Cancun international airport.

Car Rental at Cancun Airport

Car rental company counters and / or courtesy phones are present in the arrivals of all the terminals at Cancun airport for the convenience of travelers in need for hiring cars. Additional details can be found on the airport’s website.

Parking at Cancun Intl Airport

The airport has made all possible efforts to accommodate all the parking requirements of persons driving to Cancun international airport. The Easy AirTrain connects the parking lots to all terminals which may be used by all travelers, if they wish, to commute to / from both points. Also, advance booking is available on the airport’s official website.

Services & Amenities at Cancun International Airport

Many amenities and services have been made available at Cancun international airport to ensure that all travelers have a comfortable & convenient airport experience, they are as follows:

  • Airport Information
  • ATM
  • Baggage Storage
  • Charging Station
  • Currency Exchange
  • Ground Transportation
  • Lounges
  • Medical Office
  • Nursing Suites
  • Restrooms
  • Service Animal & Pet Relief
  • Worship Spaces
  • Restaurants
  • Books & Magazines
  • Convenience Shopping
  • Duty Free
  • Electronics
  • Fashion & Accessories
  • Florist
  • Gifts & Souvenirs
  • Spirits & Wine
  • Travel Essentials

Please request assistance of the airport staff, if help is needed.

List of Worldwide Aeromexico Airlines Offices

Aeromexico Airlines Cancun Airport Map

Frequently Asked Questions (FAQs) – Aeromexico Airlines Cancun Airport Terminal

What terminal is Aeromexico Airlines at Cancun international airport?

Terminal 2 is used for flight operations of Aeromexico Airlines at Cancun airport.

Where are the Aeromexico Airlines Cancun terminal arrivals?

Aeromexico flights arrive at terminal 2 in Cancun international airport.

Where are the Aeromexico Airlines Cancun terminal departures?

At Cancun international airport, Aeromexico flights depart from Terminal 2.


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