AirAsia connects to multiple destinations from Francisco Bangoy International Airport. There are 2 locations of Air Asia Davao Office: a city office in Victoria Plaza at JP laurel Avenue and an airport office at Francisco Bangoy International Airport a.k.a. Davao International Airport. Passengers enrolled in the loyalty program offered by AirAsia can make use of many perks and privileges that they provide, this includes but is not limited to dedicated check-in counters, dedicated Air Asia Airport Lounge etc.
Contact details for Air Asia Davao Ticketing Office are listed below:
| Air Asia Davao City Office Address | 2/F Victoria Plaza JP Laurel Ave., Brgy. 20–B Davao City Philippines |
| Air Asia Davao Airport Office Address | Davao, Francisco Bangoy International Airport Ground Floor, Passenger Terminal Bldg Davao Int’l Airport, Sasa Davao City Philippines |
| Air Asia Contact Number Davao | +1 844 234 6014 +886277283080 |
| Working Hours | Monday to Friday – 10:00 A.M. to 07:00 P.M. |
| Email Address | appellate_in@airasia.com |
| Official Website | www.airasia.com |
| Online Check In | www.airasia.com/check-in/v2/en/gb |
| Check Flight Status of Air Asia | www.airasia.com/flightstatus/en/gb |
| Check Air Asia Flight support | support.airasia.com/s/?language=en_GB |
| Official Facebook | www.facebook.com/airasiaIndia |
| Official Twitter | twitter.com/airasiaindia |
| Instagram Account | twitter.com/airasiaindia |
| Airport Name | Francisco Bangoy International Airport |
| Address | 4JJW+566, Daang Maharlika Hwy, Buhangin, Davao City, 8000 Davao del Sur, Philippines |
| Contact Number | +63 82 234 0418 |
| Airport Code | DVO |
Here is a list of the many services offered by the AirAsia Davao Office:
| Flight Ticket Booking / Cancellation | Flight Ticket Rescheduling |
| Web Check-in / Airport Counter Check-in / Self Service Kiosk Check-in | Unaccompanied Minor Service |
| In-Flight Meals | Missing Luggage |
| Immigration Services | Airport / In-Flight Wi-Fi |
| In-Flight Entertainment | In-Flight Duty Free |
| Baggage Allowance | Duty Free Allowance |
| Flight Information | Airport Lounges |
| Visa Information | Airport Transfers |
| Sports Equipment | Airport Transportation |
| Seats Enquiries and Selection | AirAsia Mobile App |
| Visa on Arrival | Airport Facilities |
| Transit Information | Receipts and Refunds |
| Trip Insurance | AirAsia Promotional Fares |
To request the use of the above services please contact one of the Air Asia Office in Davao.
According to AirAsia Baggage Policy, the free baggage allowances for carry-on and checked baggage must adhere to specifications as outlined by AirAsia.
Passengers are allowed to bring with them two items of carry-on baggage, the combined weight must not exceed 7kg. Carry-on baggage must fit the linear dimension [L+W+H] as specified by AirAsia and should be within:
If the passenger has any checked baggage, then they must pre-book checked baggage allowance. The range for checked baggage by AirAsia is as follows:
| AirAsia Flights All Destinations [Except flights to/from U.S.A.] | 15kg (Available on domestic flights only), 20kg, 25kg, 30kg, 40kg |
| AirAsia Flights To/From U.S.A. | 1 piece, weighing less than equal to 20kg | 2 pieces, weighing less than equal to 20kg each |
If a passenger has booked an AirAsia Premium Flex / Premium Flatbed or a Value Pack, then the ticket fare is inclusive of the checked baggage allowance.
Passengers with a booking of AirAsia India flights have a baggage allowance of up to 15kg included in their ticket fare.
To get detailed information about the AirAsia Baggage Policy, passengers can call or visit the AirAsia Davao Office or refer to the AirAsia website.
AirAsia does not allow any pets/animal companions on board its flights, the only exceptions are: i5 flights operated by AirAsia India and DJ flights operated by AirAsia Japan. Service/guide dogs, which have been medically certified are permitted on board AirAsia India i5 flights and AirAsia Japan DJ flights.
Passengers with bookings made directly through AirAsia can request a cancellation either by calling the AirAsia Contact Number or by visiting the AirAsia Davao Office in-person. Cancellation charges are subject to conditions stated for each ticket at the time of purchase and vary dependent upon the ticket/fare type.
If a passenger wants to submit a request to cancel a flight booking with AirAsia or has any questions regarding the same, please contact the AirAsia Davao Ticketing Office or visit the AirAsia website.
AirAsia passengers can check-in for their flight through either of the following methods:
For any assistance or help please call the AirAsia Office Contact Number or visit the AirAsia Davao Office.
AirAsia assures comfort and care for all its passengers. Passengers can request AirAsia about requiring special assistance e.g., mobility assistance, care of unaccompanied minors, etc. AirAsia Special Assistances Services may be chargeable, depending on the sector and are dependent on the policies as outlined by AirAsia. The request for any special assistance service must be made at least 4 hours before departure of the intended flight.
For extra information or any queries regarding AirAsia Special Assistances Services, please visit or call the AirAsia Davao Office.
You can check in either through the AirAsia website or the AirAsia Super App, however if your booking is with AirAsia India then you must check-in through the AirAsia India website or through the AirAsia India App.
AirAsia has a few special assistance services for passengers that require extra/additional care and attention. To request a special assistance service or for complete details please contact the AirAsia Davao Office or by calling the AirAsia Contact Number.
Unaccompanied minors are allowed on board AirAsia flights; however, they must be above 12 and under 16 years of age at the time of their intended flight. Parent(s)/Legal Guardian must come with the minor to check-in at the airport counter in-person along with a government issued photo ID. Acceptance and approval of minors travelling solo is subject to the “Youth Passenger Travelling Alone” YTPA Rules.
AirAsia flights within India are operating as AirAsia India and have an alternative website: https://www.airasia.co.in and an alternative AirAsia India Mobile App: Android | Apple
Terminal information is released to the passenger(s) approximately 24 hours prior to the departure of their Air Asia flight. Please contact the Air Asia Office in Davao for any queries.
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Recently took a flight with this airline, and I was genuinely impressed with the takeoff experience. The ascent was smooth, and the pilot's communication added a reassuring touch. The entire process felt well-coordinated and efficient. Kudos to the flight crew for making the takeoff a positive part of the overall flying experience!