Air Austral is a French airline with its headquarters at Roland Garros Airport in Sainte-Marie, Reunion, France. It was founded on 1975. The airline’s main base of flight operations is Roland Garros Airport. It operates scheduled services from Reunion to metropolitan France, South Africa, Thailand, India and a number of destinations in the Indian Ocean. The company has 900 employees.
Air Austral Sainte-Marie, Reunion Island Address:
Airport Roland Garros
Hours Mon – Sun: 6:00 – 19:00
Air Austral Group Booking number / fax / email:
Group Tel: 0825 013 003 (0.15 euro TTC / min)
Fax: 0262 48 16 62
email: groups (at) air-austral.com
Air Austral Official website: http://www.air-austral.com/en.html
Air Austral Online Check-in: www.Air Austral.com/in/gb/online check-in
Note:Check In 36 hours before departure. 24 Hours for before departure to and from the USA.
Check Air Austral schedule here: www.Air Austral.com/in/gb/flight schedule
Check Air Austral flight status here: www.Air Austral.com/in/gb/flight status
Air Austral Baggage Allowance
View Air Austral Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Air Austral Special Assistance (Disability assistance)
Please call 0825 013 012 before 7 days or 2 days (48 hours) prior to your flight departure.
Travel while pregnant in Air Austral
Expectant mothers can travel upto 34th week (8 months) in Air Austral. Medical certificate is required stated that the estimated date of delivery.
Changing your Air Austral ticket online
You can change your Air Austral ticket online
Air Austral loyalty program contact details
For any queries regarding Air Austral loyalty program, please contact
Air Austral – Capricorn
97472 Saint-Denis Cedex
Capricorn reservations and rewards:
Reception open from Monday to Saturday from 8:00 to 21:00 and on Sunday from 11:00 to 18:00 (hours Meeting UTC +4).
For any queries about your reservation (request for rates / invoices, modification of reservation, cancellation of your trip, schedule of your flight, …), you can contact Air Austral teams using the http://www.air-austral.com/aide.html
For more information regarding Air Austral loyalty program, please visit
Air Austral Customer service:
Phone: 01 84 20 42 12
Business hours: Monday to Friday from 9 am to 12 pm (excluding public holidays)
Air Austral Baggage:
Air Austral Duty free
You can shop at the duty free shop available at the airport. Please visit for more information http://www.air-austral.com/reservation/les-extra-dair-austral/extra-duty-free.html
Prebook your duty free via http://air.boutikenvol.com/air-austral/
Attractions in Reunion Island:
Types of Planes / Air craft available with Air Austral
Total fleet: 8
- ATR 72
- Boeing 737-300
- Boeing 737-500
- Boeing 737-800
- Boeing 767-300
- Boeing 777-200
- Boeing 777-300
Boeing 787 Dreamliner
- Boeing 787-8 Dreamliner
Queries handled by Air Austral Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Capricorn,
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