Travelers are in need of flight related details, and information of flight related services and amenities such as extra / additional baggage allowance, inflight wifi, special assistance services, preferred seat selection, ticket upgrade, airport transfers, etc.; the information shared on this page would benefit travelers preparing / planning for a flight that may be arriving at or departing from the Air France O’Hare International Airport Terminal. Travelers [individuals / groups] may use the details furnished here to act as a guide whilst preparing themselves for an upcoming / future flight.
Details of Air France O’Hare Airport
The Air France Chicago Terminal is 5, at O’Hare International Airport.
|O’Hare International Airport
|Air France O’Hare Airport Address
|10000 W Balmoral Ave, Chicago, IL 60666, United States
|Air France O’Hare Airport Contact Number
|Air France O’Hare Airport Terminal
Services provided by Air France at O’Hare Airport Terminal ORD
At the Office of Air France at O’Hare Terminal, passengers can avail themselves of the following services / amenities:
|Airport Lounges, Wi-Fi, and Other Facilities
|Visa Information and Services
|In-Flight Meals, Entertainment, and Wi-Fi
|Ticket Rebooking or Rescheduling
|Sports and Musical Equipment
|Airport Counter Check-in
|Pre-Booking Baggage Allowance
|Self-Service Kiosk Center Check-in
|Immigration and Related Services
|Unaccompanied Minor Policy and Service
|Animals and Pets Policy
|Delayed and Cancelled Flights
|Flight Status and Information
|Air Rewards Membership and Related Details
|Visa on Arrival Services
The crew on duty at the Air France O’Hare terminal office can be requested for assistance with making ticket bookings; alternatively, travelers can make reservations by themselves via Air France website / mobile app.
Cancellation & Refund
Requests for cancellations and / or refunds can be made with the staff present at the Air France O’Hare terminal office; passengers should know that cancellation / refund requests for tickets issued by third party travel agency / agent / website will not be catered to at the airline office. For queries regarding cancellations / refunds please contact the airline’s customer service.
Making changes to reservations and / or personalizing bookings by adding or removing flight related services / amenities can be a breeze with the help of airline representatives on duty at the office of the Air France terminal at O’Hare International Airport. Subsequently, the airline’s website / mobile app provides the “My Bookings” sections for passengers to manage their reservations.
Carry-on and checked baggage allowance as per the Air France Baggage Policy is as follows:
- Carry-on / Cabin Baggage Allowance – Passengers should make sure that the dimensions of carry-on / cabin luggage are less than or equal to 55x35x25 centimeter / 21.6×13.7×9.8 inches
- Economy passengers are permitted 1 carry-on / cabin luggage and 1 personal item; the combined weight should be less than or equal to 12 kg/26.4 lbs.
- Premium Economy, Business, or La Première cabin passengers are allowed up to 2 carry-on / cabin luggage and 1 personal item; the combined weight must be less than or equal to 18 kg/40 lbs.
- Checked Baggage Allowance
- Economy passengers are permitted up to 2 checked luggage having a weight of less than or equal to 23 kg/50 lb. each.
- Premium Economy passengers are permitted up to 2 checked luggage having a weight of less than or equal to 23 kg/50 lb each.
- Business class passengers are permitted up to 2 checked luggage having a weight of less than or equal to 32 kg/70 lb each.
- La Première cabin passengers are permitted up to 3 checked luggage having a weight of less than or equal to 32 kg/70 lb each.
Flying Blue Silver, Gold or Platinum, or SkyTeam Elite or Elite Plus members are provided with the permission of 1 additional checked luggage at no additional fee. If the free baggage allowance is not enough, passengers can buy extra / additional baggage allowance. For queries regarding baggage allowance, kindly contact the office of the Air France terminal at O’Hare airport.
Check-in for Air France flights either via the airline’s website / mobile app or via the self-service kiosk at the airport or in person at the Air France airport counter. Online / web / mobile check-in via the Air France mobile app / website is available from 24 hours up to 60 minutes prior to a flight’s scheduled times of departure. Check-in at the airport counter stops 60 minutes prior to scheduled departure time of a flight.
Special Assistance Services
Requests to avail special assistance services must be submitted to the airline at least 48 hours prior to the departure of an intended flight; travelers can request for assistance with mobility, inflight medical assist, special diet meal requests, etc. For more details check the Air France site or contact the Air France office / customer service.
The following aircrafts of the Air France fleet are Wi-Fi enable: Boeing 777, Boeing 787, Airbus A318, A319, A330, A350, A220, A320, and A321; Passengers can opt to purchase and use either the Message Pass or Surf Pass or Stream Pass, depending on their requirement. The wifi pass may be bought at the Air France O’Hare terminal check-in counter or via the airline’s website / mobile app while checking-in for a flight. For cost of pass and other wifi related queries, please contact the Air France office / customer service.
Lost / Delayed / Damaged Baggage
The AIR FRANCE KLM baggage office at the airport must be immediately notified in case of delayed / lost / damaged luggage before exiting the airport. Lost luggage can be reported to the airline no later than 48 hours from the day of incident and damaged baggage must be reported within 7 days from the day of incident. For additional details, please call / visit the Air France office / customer service or check the airline’s website.
Pet Travel Service
The airline offers pet travel service for cats and dogs, subject to Air France Pet Policy. Pet(s) / animal companion(s) may be transported in the passenger cabin or in the aircraft hold. Snub-nosed animals (such as pugs, boxers, bulldogs and Shih Tzu dogs, or Persian and Burmese cats) are prohibited from being transported in the aircraft hold and pet(s) / animal companion(s) are not permitted in the Business class cabin on intercontinental flights.
There is no lounge operated by the airline at O’Hare airport; as a member airline of SkyTeam, Air France passengers can avail themselves of access and use of other SkyTeam member airline lounges present at O’Hare International Airport:
- Delta Sky Club at Terminal 2 Mezzanine Level, West
- KAL Lounge at O’Hare International Terminal, Airside – After Security Check
- Delta Sky Club at Terminal 2 Mezzanine Level East
For terms & conditions of access and use of lounges please check the SkyTeam website or request for information from the Air France O’Hare terminal crew.
Car Rental at O’Hare Airport
The offices of car rental companies are off-airport; shuttles are provided by car rental agencies for the convenience of travelers to be picked-up and dropped-off. “Rental Car Shuttles” signs colored in purple are visible at the Lower/Arrivals level, outside the baggage claim area. More information can be found on the airport’s website or requested from the airport staff.
Parking at O’Hare International Airport
A variety of parking options have been provided to facilitate the parking needs of travelers driving to O’Hare airport, they are as follows:
- Central Terminal Area Parking
- Economy Parking
- Electric Vehicle Parking
- Cell Phone Waiting Lot
- Motorcycle and Bike Parking
- Van Nuys FlyAway Parking
Parking can also be booked in advance via the airport’s website; for additional details please check the airport’s official website or request information from the airport staff.
Amenities & Services at O’Hare Airport
The amenities and services listed below have been provided at O’Hare International Airport to better all travelers’ airport experience:
- Restaurants, Food & Beverages
- Retail Shops
- Duty Free Shops
- Airport Police
- Lost and Found
- Medical and First Aid
- Nursing Station
- Financial Services
- O’Hare Art Program
The airport staff can be requested for additional assistance and / or information, or travelers can check the airport’s website.
Air France O’Hare Airport Map
Frequently Asked Questions (FAQs) of Air France O’Hare Airport
Air France flights arriving at or departing from O’Hare International Airport Terminal 5.
Air France flights arrive at Terminal 5 at O’Hare Airport.
Air France flight departures happen from Terminal 5 at O’Hare Airport.