The Air France Office in Saint Martin is located in the L’Espérance Airport (a.k.a. Grand Case-Espérance Airport / Grand Case Airport), in Grand Case, on the French side of the Caribbean Island of Sint Martin). Passengers/travelers can make flight bookings and request other flight-related services at the Air France Saint Martin Office. The airline flies to 24 locations through its domestic network and 179 locations in 89 nations through its international network; Air France flights out of Grand Case in Saint Martin connect to Paris in France.
| Air France Saint Martin Office Address | Route de l’Espérance Saint-Martin, 97150, St Martin |
| Working Hours | As per scheduled roster. |
| Air France Saint Martin Office Contact Number | +33 97 001 98 00 [Monday to Friday – 08:00 A.M. to 08:00 P.M. Saturdays and Sundays – 09:00 A.M. to 05:30 P.M.] |
| Official Website | saintmartin.airfrance.com |
| Email Address | mail.saphir.en@airfrance.fr |
| Online Check In | wwws.airfrance.fr/en/check-in |
| Check Flight Status | wwws.airfrance.gp/flight-status?showredirectnotice=mf |
| Official Youtube | www.youtube.com/@airfrancefr |
| Official Twitter | twitter.com/airfrance |
| Official Facebook | www.facebook.com/airfrance |
| Official Instagram | www.instagram.com/airfrance |
| Airport Name | Grand Case-Espérance Airport |
| Airport Code | SFG, TFFG |
| Address | Route de l’Espérance Saint-Martin, 97150, St Martin |
| Contact Number | +590 590 27 11 00 |
Services offered by Air France at their office in Saint Martin are listed below.
| Flight Ticket Booking / Cancellation / Rescheduling | Missing Luggage |
| Online / Airport / Kiosk Check-in | Immigration Services |
| Unaccompanied Minor | Airport / In-Flight Wi-Fi |
| Baggage Allowance | Airport Facilities |
| Duty Free Allowance | Delayed Flights |
| Flight Information | Air France Codeshare |
| Air France Airport Lounge | Promotional Fares |
| Visa Information | Animals and Pets |
| In-Flight Meals / Entertainment | Air France Holidays |
| Concierge Services | Airport Transfers / Transportation |
| Airport Transfers | Air France Mobile App |
| Sports Equipment | Receipts and Refunds |
| Seats Enquiries and Selection | Travel Insurance |
| Visa on Arrival | Flying Blue [Frequent flier program] |
| Transit Information | Special Assistance Services |
| In-Flight Duty Free |
These services can be requested by travelers/passengers at the Air France Saint Martin Office.
Travelers flying with Air France have free cabin baggage allowance and free checked baggage allowance allocated to them based on their ticket/fare type as follows:
Carry-On / Hand Baggage
| Economy | Premium Economy | Business | La Premiere Cabin | |
| Cabin Baggage/ Carry-On / Hand Baggage Allowance | Weight should be ≤ 12 kg [26.4lbs]; linear dimensions(L+W+H) not exceeding 115 centimeters / 45.1 inches [55x35x25 centimeters | 21.6×13.7×9.8 inches]. | Weight should be ≤ 18 kg [40lbs]; linear dimensions(L+W+H) not exceeding 115 centimeters / 45.1 inches [55x35x25 centimeters | 21.6×13.7×9.8 inches]. | ||
| Personal Item Allowance | Additionally, 1 personal item is allowed per passenger; linear dimensions (L+W+H) not exceeding 85 centimeters / 33.3 inches [40x15x30 centimeters | 15.7×5.8×11.8 inches]. | |||
Checked Baggage
| Checked Baggage Allowance | |
| Economy | Up to 2 pieces of checked luggage per passenger; weight not exceeding 23 kg [50lbs] each. Linear dimensions(L+W+H) should be ≤ 158 centimeters [62.2 inches]. |
| Premium Economy | Up to 2 pieces of checked luggage per passenger; weight not exceeding 23 kg [50lbs] each. Linear dimensions(L+W+H) should be ≤ 158 centimeters [62.2 inches]. |
| Business | Up to 2 pieces of checked luggage per passenger; weight not exceeding 32 kg [70lbs] each. Linear dimensions(L+W+H) should be ≤ 158 centimeters [62.2 inches]. |
| La Premiere Cabin | Up to 3 pieces of checked luggage per passenger; weight not exceeding 32 kg [70lbs] each. Linear dimensions(L+W+H) should be ≤ 158 centimeters [62.2 inches]. |
Flying Blue loyalty program members – Silver, Gold or Platinum, or SkyTeam Elite or Elite Plus – are provided with an extra free checked baggage allowance, the weight limit is dependent on the ticket/fare type.
Persons can contact the Air France Office in Saint Martin concerning any doubts that they might have; subsequently persons can review the complete Air France Baggage Policy on the airline’s website.
Cats/Dogs can travel on board Air France flights, subject to Air France Pet Policy. Passengers should make note of the following factors when planning pet travel with Air France:
Some species and/or breeds of animals are not permitted on board Air France flights; read the Air France Pet Policy on the airline’s website.
Ticket price doesn’t include the charges for pet travel; therefore, passengers must pay fees at the airport for their animal companion’s travel booking; fees are calculated for each kennel/carrier based on the intended flight.
Call or visit the Air France Office in Saint Martin for more information about pet travel and other inquiries.
Ticket(s) issued/purchased directly from Air France can be canceled by contacting the Air France Office in Saint Martin; alternatively, passengers can cancel their existing booking through the Air France website and Air France mobile app.
In the case of tickets…
| …issued before March 1, 2022, for travel on or after July 1st, 2022.A non-refundable travel voucher is issued in exchange for the canceled ticket, it is valid for 1 year from the date of issue.***Not applicable to group fares and allotments. |
| …issued between March 1st, 2022, and June 28th, 2022.A non-refundable travel voucher is issued in exchange for the canceled ticket, it is valid for 1 year from the date of issue.***Not applicable to group fares and allotments. |
| …issued on or after June 29th,2022.Cancellations are accepted and processed subject to the fare conditions of the ticket(s). Fees/penalties could be applicable dependent on the terms and conditions as stated by Air France. |
Call or visit the Air France Saint Martin Office for more information about cancellation procedures and charges, or call Air France Customer Care.
Travelers using Air France can check-in for their flight through one of the following options:
| Online Check-in | Self-service Kiosk | Airport Counter Check-in |
| Also known as web/mobile check-in, it’s accessible through the airline website and mobile app; available to passengers between 30 hours and 1 hour before a flight’s time of departure. | Self-service kiosks are set up at many airports; accessible 24/7.Passengers can check-in through the kiosk up to 1 hour before the flight’s time of departure. | Check-in at the airport counter stops 1 hour before the flight’s time of departure; passengers should arrive 3 hours ahead and get through the necessary baggage and security checks. |
The check-in timings vary depending on the airport, Air France has an index listing all check-in timings according to airport, it can be viewed on the Air France website.
All passengers of Air France who need to use the available special assistance service(s), must submit a request to the airline at least 48 hours before the departure of their intended flight; paraplegic/quadriplegic and other differently abled passengers, pregnant passengers, senior citizen(s), unaccompanied minor(s), etc., can avail these services subject to the Air France policies.
The airline also has a dedicated special assistance initiative called “Saphir”, which is available in 20 nations worldwide, to help assist passengers with disabilities and/or circumstantial medical difficulties, etc., and provide them with end-to-end solutions pertaining their trip/flight/travel plan.
A comprehensive list of all the Air France special assistance services can be viewed on the airline website. Some services might be chargeable.
Call or visit the Air France Office in Saint Martin or call Air France Customer Service for details and other flight-related assistance.
The Air France Saint Martin Office is located within the L’Espérance Airport (a.k.a. Grand Case-Espérance Airport / Grand Case Airport), in Grand Case, Saint Martin).
Air France Office, L’Espérance Airport, Route de l’Espérance Saint-Martin, 97150, St Martin
Travelers/passengers can contact Air France by calling +33970019800 [Monday to Friday – 08:00 A.M. to 08:00 P.M. | Saturdays and Sundays – 09:00 A.M. to 05:30 P.M.].
Passengers can check the location for the Air France office in Saint Martin here.
Passengers traveling with Air France can check the live flight status on the airline website – https://saintmartin.airfrance.com/flight-status – or on the mobile app.