Traveling with Air Mauritius? Do you have questions regarding what services you get at Air Mauritius Durban Terminal? then look no more. This article answers your concerns that you might have as a passenger before planning your trip with the airline. Successful traveling is about great planning and to plan properly you need to consider a lot of factors in detail. You might be looking for medical assistance, you might need a pet friendly flight, in flight meal might be a concern to you, for business people inflight wifi is a requirement, a decent lounge service might be a concern for you no matter what you look for while making booking be assured that Air Mauritius cares and aims at making your journey with them a pleasant one.
Details of Air Mauritius Durban Airport
The Air Mauritius Durban Terminal is 1, at King Shaka International Airport.
|Airport Name||King Shaka International Airport|
|Air Mauritius Durban Airport Address||King Shaka Dr, La Mercy, 4407, South Africa|
|Air Mauritius Durban Airport Contact Number||+27 32 436 6758|
|Air Mauritius Durban Terminal||Terminal – 1|
|Working Hours||24 hours|
Services provided by Air Mauritius at Durban Airport Terminal DUR
At the Office of Air Mauritius Durban Terminal, passengers can avail themselves of the following services / amenities:
|Flight Ticket Booking and Cancellation||Ticket Rescheduling|
|Web / Online Check-in||Airport Counter Check-in|
|Kiosk Check-in||Airport and In-Flight Wifi|
|Unaccompanied Minor||Travel with Pets or Animals|
|Baggage Allowance||Duty-free Allowance|
|Flight Information||Airport Lounges|
|Visa-related Information||Pet Relief Area|
|Missing Luggage||Immigration Services|
|First Class and Business Class Seats Enquiries||Economy Class Seat Enquiries|
|Privilege Club||Delayed Flights|
|Transit Information||Privilege Club|
|Seats Selection and Enquiries||Concierge Services|
|Airport Facilities||In-Flight Entertainment|
Passengers can make reservations or bookings be it individual or group either online via the official Air Mauritius website or by visiting the Air Mauritius Durban Terminal office.
Manage My Booking
Manage My booking service enables passengers to make desired changes to their bookings such as add or make changes to seat selection, add baggage, add special services, add car or travel insurance, change flights, cancel flights, change name, cancel bookings, checking booking details and printing or downloading boarding pass.This can be done online by visiting official Air Mauritius website or by visiting Air Mauritius staff at Durban.
The airline allows passengers to check-in online or at the Durban counter of the Air Mauritius. Check-in window is opened between 48 hours and 30 minutes prior to your flight departure.Once done you can print your boarding pass at the end.
In flight wifi is free for business class passengers and KestrelFlyer gold members. For other passengers wifi is paid and plans are as such given in the table below.
|Plan name and usage||Wifi Fee|
|Start (1 hour) 75 MB||$9.95|
|Classin (3 hours) 150MB||$14.95|
|Premium (Full Flight) 300MB||$19.95|
Traveling with pets/Service Animal
Pets are not allowed to travel in the passenger cabin but they can travel in cargo with Air Mauritius. Service dogs are allowed to travel in the passenger cabin as long as they are well trained, on leash and have to remain seated on the floor throughout the flight. You will have to show the supporting documents for your pet/service dog at Air Mauritius Durban Terminal.
Air Mauritius has inflight magazines, digital magazines and seat back tv that allows you to stay entertained throughout your whole flight.
Baggage allowance depends your ticket/class type. You can refer to the airline website regarding free baggage allowance, extra or excess baggage allowance or checked baggage allowance. If you wish to purchase extra bags then it can be done by visiting either the official airline website, through the Air mauritius mobile app or during check-in at the Durban.
The airline cares and takes an extra leap by giving assistance when needed by passengers.whether its a passenger requiring wheelchair assistance, children travelling alone, familles travelling with kids, assistance for seniors, passengers requiring medical clearance, blind passenger, patients with hearing impairment or pregnant women Air Mauritius has a well trained staff to provide assistance be it Air Mauritius Durban staff or on board Flight crew.
Arrivals level of all terminals have courtesy phones or rental car agency counters which passengers can use to rent or hire a car befitting as per their requirements. Additionally any queries you have can be answered with the help of airport staff, airport website and / or Air Mauritius terminal staff.
Air Mauritius Durban Airport Map
Frequently Asked Questions (FAQs) of Air Mauritius Durban Airport
Air Mauritius uses Terminal 1 of Durban Airport.
Terminal 1 is used by Air Mauritius for arriving flights.
Terminal 1 is used by Air Mauritius for departing flights.
Inflight wifi is free as well as paid depending upon your fare/class type..
Yes the airline serves alcohol on board.
Air Mauritius allows service dogs to travel with their owners in the cabin for free of charge.
Yes pets do fly in cargo with the airline.
Yes, a minor from age 5 to 11 years old can fly as an unaccompanied minor with the Air Mauritius.
Yes a lounge service is available to passengers flying with Air Mauritius.
Yes, Passengers should pre-book the rental cars and taxis from the Durban Airport Official website.