Air New Zealand in United Kingdom

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Air New Zealand Limited is the flag carrier airline of New Zealand. Based in Auckland, the airline operates scheduled passenger flights to 21 domestic and 31 international destinations in 19 countries around the Pacific rim and the United Kingdom. The airline has been a member of the Star Alliance since 1999. Air New Zealand originated in 1940 as Tasman Empire Airways Limited (TEAL), a company operating trans-Tasman flights between New Zealand and Australia. TEAL became wholly owned by the New Zealand government in 1965, whereupon it was renamed Air New Zealand.

Air New Zealand United Kingdom Address, Phone number, Email, Opening hours

Air New Zealand United Kingdom Address:


Working hours

Air New Zealand Official website:

Air New Zealand Online Check-inwww.Air New check-in

Note:Check-in Online check in opens 24 hours before your flight.
Check Air New Zealand schedule herewww.Air New schedule

Check Air New Zealand flight status herewww.Air New status

Air New Zealand Baggage Allowance

Air New Zealand Baggage

View Air New Zealand Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Air New Zealand Baggage service offices address, phone number, email in UK

London Heathrow Airport

 Address: c/o ASIG/Global Baggage Services
Terminal 2, London Heathrow Airport
Phone: Toll free (within UK) 0800 030 8006
Call Centre: 0203 092 5242 (charges apply for calls outside UK)

Air New Zealand International Cargo office address, phone number, email in UK


Address: 3rd Floor, The Triangle
5-17 Hammersmith Grove
W6 0LG

Contact: +44 208 600 7612


Air New Zealand Sales and Reservation, Airpoints service office address, phone number, email in UK


Sales, reservations & enquiries

Freephone: 0800 028 4149 (customer)
TTY assistance is available for deaf and hearing impaired via Text Relay on 18001 0800 028 4149

Online booking help for Questions and answers, Flight arrivals & departures, Airpoints™ enquiries

Freephone: 0800 028 4149

Regional Office – London

Phone: 020 8600 7600

Republic of Ireland:

Sales, reservations & enquiries
Freephone: 1800 551 447


Sales, reservations & enquiries

Customer Relations

Address: Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Online access to Alternative Dispute Resolution (ADR): There is a European online platform ( which facilitates access to ADR. However please note that at the present time, Air New Zealand does not participate in an ADR scheme in the UK.

Damaged, delayed, lost baggage claims

Baggage Services should only be contacted if your baggage has been damaged, delayed or lost on a flight you have recently taken

London Heathrow Airport

Address: C/- ASIG/Global Baggage Services
Terminal 2, London Heathrow Airport
Toll free (within UK): 0800 840 8069
Call Centre: 0344 375 4250 (charges apply for calls outside UK)


Address: Air New Zealand Contact Centre
Private Bag 93537
North Shore City 0740
New Zealand
Freephone: 0800 028 4149
Email: Airpoints


Address: Air New Zealand Cargo
3rd Floor, The Triangle, 5-17 Hammersmith Grove
London, W6 0LG
Phone: 0208 600 7612
Fax: 0208 741 7318
Hours: 9:00 – 17:30, Monday to Friday

Ground handling – Swissport Cargo Services

Address: Building 521B, 1 Stanstead Road
Heathrow Airport, Hounslow
Middlesex TW6 3LW
Phone: 0208 976 5429
Office Hours: 24 hours, 7 days

Airline training


Types of Planes / Air craft available with Air New Zealand

Total fleet: 104 (incl. subsidiaries)

Airbus A320

  • Airbus A320-200

Boeing 737

  • Boeing 737-200
  • Boeing 737-300

Boeing 747

  • Boeing 747-200
  • Boeing 747-400

Boeing 767

  • Boeing 767-200
  • Boeing 767-300

Boeing 777

  • Boeing 777-200
  • Boeing 777-300

Boeing 787 Dreamliner

  • Boeing 787-9 Dreamliner

Douglas DC-8

  • Douglas DC-8-50

McDonnell Douglas DC-10

  • McDonnell Douglas DC-10-30

Queries handled by Air New Zealand Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Airpoints

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