The Air Asia Johor Bahru Office is located at Senai International Airport inside Aeromall, this office is also known as the Air Asia Johor Bahru Head Office. AirAsia operates from the Main Terminal at Johor Senai International Airport; the airlinehas flights throughout the week connecting Johor Bahru to multiple destinations within Malaysia and Internationally. AirAsia flights connect Johor Bahru to numerous destinations, they are as follows: AirAsia Domestic flights – Kuala Lumpur, Penang, Kuching, Sibu, Miri, Kota Kinabalu, Tawau, Langkawi, Ipoh, Alor Setar, Bintulu & Kota Bharu; AirAsia International flights – Ho Chi Minh, Bangkok, Jakarta & Surabaya.
Contact Details of Air Asia Johor Bahru Office
| Air Asia Johor Bahru Office Address | AirAsia Johor Bahru, 81250, Johor Bahru Senai International Airport, Lot S5 Aeromall, 81250 Senai, Johor Malaysia |
| Air Asia Contact Number Johor Bahru | +1 844 234 6014 +60 7-599 4500 |
| Working Hours | 07:00 A.M. to 07:00 P.M. [GMT +8] |
| Email Address | appellate_in@airasia.com |
| Official Website | www.airasia.com |
| Online Check In | www.airasia.com/check-in/en/gb |
| Check Flight Status of Air Asia | www.airasia.com/flightstatus/en/GB |
| Official Facebook | www.facebook.com/airasiaIndia |
| Official Twitter | twitter.com/airasiaindia |
| Instagram Account | www.instagram.com/airasiaindia/ |
Airport Details of Air Asia Johor Bahru Office
| Airport Name | Johor Senai International Airport |
| Address | Johor Darul Ta’zim, 81250 Johor Bahru, Johor, Malaysia |
| Contact Number | +60 7-599 4500 |
| Airport Code | JHB |
Air Asia Johor Bahru Office Address Map
Services Provided by Air Asia Johor Bahru Office
The services rendered at the AirAsia Johor Bahru Office are as follows:
| Flight Ticket Booking / Cancellation | Airport / In-Flight Wi-Fi |
| Flight Ticket Rescheduling | In-Flight Entertainment |
| Web Check-in / Airport Counter Check-in / Self Service Kiosk Check-in | In-Flight Duty Free |
| Unaccompanied Minor Service | Airport Facilities |
| In-Flight Meals | Transit Information |
| Missing Luggage | Receipts and Refunds |
| Immigration Services | Trip Insurance |
| Baggage Allowance | AirAsia Promotional Fares Seats Enquiries and Selection |
| AirAsia Mobile App | Duty Free Allowance |
| Visa on Arrival | Flight Information |
| Transit Information | Airport Lounges |
| Delayed Flights | Visa Information |
| Premium Red Lounge | Airport Transfers |
| AirAsia Premium Flatbed | Sports Equipment |
| Premium Flex Fare | Airport Transportation |
The AirAsia Office in Johor Bahru assists guests with all the services which have been mentioned above, requests for additional information can also be directed to them.
Baggage Service
AirAsia passengers are allowed free carry-on baggage allowance however, allowance for checked baggage must be pre-booked/purchased. The parameters of allowance for every passenger are based on the AirAsia Baggage Policy and limits are:
- AirAsia Carry-On Baggage: AirAsia passengers can bring 2 items/pieces of luggage as carry-on baggage; the total weight of the 2 carry-on baggage should not be over 7kg, and their liner dimension (L+W+H) must be within 56x36x23 centimeters or 40x30x10 centimeters. The carry-on baggage must be a size that fits within the overhead storage compartment or beneath the seat in front of the passenger.
- AirAsia Check Baggage: As mentioned earlier, passengers choosing to fly with AirAsia must pre-book/purchase baggage allowance for checked baggage. Passengers who have made their bookings with AirAsia Premium Flex / Premium Flatbed / Value Pack need not purchase/pre-book any checked baggage allowance as it is already included in their ticket fare.
Passengers of AirAsia India i5 flights have a checked baggage free allowance of up to 15kg which is included in their ticket fare. The allowance range for checked baggage offered by AirAsia is listed below:
| AirAsia All Destinations [Except to/from U.S.A.] | 15kg (Only available for AirAsia Domestic), 20kg, 25kg, 30kg, 40kg |
| AirAsia To/From U.S.A. | 1 item/piece luggage, weighing no more than 20kg | 2 items/pieces of luggage, weighing no more than 20kg each |
Baggage-related concerns should be directed to the AirAsia Customer Service on call or by visiting the AirAsia Johor Bahru Office.
Pet Travel Service
AirAsia flights do not allow any live animal on board their aircrafts, the only exceptions are AirAsia India i5 and AirAsia Japan DJ flight which allow guide/service dogs for the deaf and/or blind passengers, this is permitted subject to the AirAsia Pet Policy.
Please check the AirAsia website to review the complete AirAsia Pet Policy; or visit the AirAsia Office in Johor Bahru for any information regarding pet travel with AirAsia or call the AirAsia Customer Service.
Cancellation Service
All cancellation requests can be made online, either through the AirAsia website or the AirAsia Super app. For passengers who might be facing difficulty while cancelling their booking/ticket online, they can alternatively visit or call the AirAsia Office. Cancellation charges, if any, are based on the ticket/fare type and subject to AirAsia Cancellation Policy and AirAsia Refunds Policy as stated at the time of booking.
Check-in
AirAsia passengers can check-in for their flights through one of the followings methods:
- Online Check-in:
The online check-in feature is available to all AirAsia passengers, through this option passengers can check-in for a flight at any point between 14 days and up to 1 hour before their intended flight is set to depart. The online check-in is done through either the AirAsia website or the AirAsia Super App for mobile/tablets/iPad. [AirAsia i5 passengers should use the AirAsia India website or mobile application.] - Airport Check-in:
For those passengers who would rather check-in at the airport, they must arrive at least 3 hours before their flight is set to depart. Passengers should locate the AirAsia Airport Counter and check-in through their, the check-in stops 1 hour prior to take-off. [***All AirAsia Passengers who have requested the use of Special Assistance Service or Travelling with baby/babies or Unaccompanied Minors MUST check-in at the AirAsia Airport Counter in-person.]
Contact the AirAsia Johor Bahru Office by calling or by visiting in-person about check-in queries and concerns.
Special Assistance
Special Assistance is often required by passengers; AirAsia offers a range of Special Assistance Services which include, but are not limited to: Mobility Assistance, Senior Citizen Special Care, Expectant Mother Special Handling, etc. AirAsia Special Assistance Services may be chargeable, based on sector and the airline policy.
Special assistance services must be requested at least 4 hours before the intended AirAsia flight is set to take off. Passengers can submit their requests in-person at the AirAsia Office in Johor Bahru or call the AirAsia Customer Contact Number.
Air Asia Johor Bahru to Kuala Lumpur
Frequently Asked Questions (FAQs) of Air Asia Johor Bahru Office
AVA, the AirAsia live chat assistant, is available 24 hours every day. This assistant helps answer queries and concerns.
Passengers who have submitted a claim for refund with AirAsia, if approved, will receive the refund anywhere between 7 to 14 business/working days.
Passengers can check for the AirAsia booking number on the confirmation email that they must have received, subsequently they can also check it through the “My Bookings” section on the AirAsia website or AirAsia Super App for mobile/tablet/iPad.
The business model for AirAsia allows the airline to keep low priced fares.
AirAsia connects Johor Bahru to Kuala Lumpur, Penang, Kuching, Sibu, Miri, Kota Kinabalu, Tawau, Langkawi, Ipoh, Alor Setar, Bintulu & Kota Bharu, Ho Chi Minh, Bangkok, Jakarta & Surabaya.
ben says:
I would want to know more about the special luggage services offered by airasia airline. Could you tell me about excess baggage charges, baggage restrictions, and possibilities for large or fragile items? I’m grateful.