AirAsia Kuching Sales Office, Malaysia

Flight Queries? Call an Expert

Are you looking for a reliable airline to take you to your next destination? AirAsia, the world’s leading low-cost airline, is here to help! The AirAsia Kuching Sales Office provides customers with all the information and services that they need to make their travel experience smooth and hassle-free. Here’s what you need to know about this convenient location in Kuching.

For Contact Details Address and Official Website

AirAsia Kuching Sales Office AddressUnit RUG10 & RUG11,
Ground Floor, Sarawak Plaza,
Jalan Tuanku Abdul Rahman,
93100, Kuching, Sarawak.
AirAsia Airlines Contact NumberPhone : (603) 8660 4680
Fax : (603) 8775 1796
Working HoursMonday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)
AirAsia Baggage Weightage7 Kg
Check Flight Status of AirAsia

Airport Details of AirAsia Kuching Sales Office

Airport NameKuching International Airport
Airport CodeKCH
AddressSarawak, Kuching International Airport
Lot L1L C15, Ground Floor, Arrival Level,
Contact Number+60 82-454 242

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia.

AirAsia Kuching Sales Office Terminal 

The arrival and departure of AirAsia Airlines flights take place at Main Terminal of Kuching International Airport.

Also Check : Air Asia Miri Office

Services Provided by AirAsia at Kuching Airport Office

The AirAsia Kuching Sales Office offers many helpful services. Customers can purchase tickets and obtain detailed information on flight routes and fares. The staff can also answer any questions that customers may have about their booking, including baggage allowance, check-in times, changes or cancellations and more. In addition, customers can also purchase an array of travel products and souvenirs from their store.

Airasia Baggage Tracing Number

Kuala Lumpur Central Baggage Tracing Office+603 8778 5495
Bangkok Central Baggage Tracing Office+662 562 5869
Jakarta Central Baggage Tracing Office+6221 5591 6126 and +6221 7034 6616
AirAsia baggage claim form

Airports and terminals of AirAsia

Check the airport and terminals where AirAsia located all over the world.

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320Airbus A320-200
Airbus A320neo
Boeing 737Boeing 737-300
Boeing 747Boeing 747-200
McDonnell Douglas MD-11McDonnell Douglas MD-11

Queries handled by AirAsia Customer Care

Flight Ticket Booking Ticket Cancellation
Flight Ticket ReschedulingOk to Board
Visa ServicesOnline Check-in
Baggage AllowanceDuty Free Allowance
Flight InformationAirport Lounges
Visa InformationIn-Flight Meals
Airport TransfersMissing Luggage
Immigration ServicesValet Parking
Meet and GreetFlight Wifi
Airport WifiAirport Facilities
In-Flight EntertainmentDelayed Flights
Visa on ArrivalFirst Class
Business ClassEconomy Class

The Benefits of Booking Through the AirAsia Kuching Sales Office

Booking through the AirAsia Kuching sales office gives customers access to exclusive deals and discounts that are not available online or through other channels. Also, by visiting the office in person, customers can talk directly with a representative who can provide personalized advice on their travel plans. Furthermore, customers who book tickets in person also enjoy priority boarding status when they arrive at their departure airport.

AirAsia A320-214 – Kuching International Airport


Whether you are planning a vacation or a business trip, AirAsia Kuching sales office has everything you need to make your journey easy and affordable. From personalized service and exclusive discounts to priority boarding status, there are plenty of benefits associated with booking through this convenient location in Kuching! Make sure you pay them a visit before your next flight!

Frequently Asked Questions (FAQs) – AirAsia Kuching Sales Office

What is the contact information for the AirAsia Kuching Sales Office?

AirAsia Kuching Sales Office provides air flight services and can easily be contacted through their various platforms. For inquiries or bookings, AirAsia Kuching Sales Office can be reached via telephone on (603) 8660 4680 or by email at AirAsia always strives to provide the best customer service and experience, so call AirAsia Kuching Sales Office for any travel needs today!

What are the office hours for the AirAsia Kuching Sales Office?

AirAsia Kuching Sales Office’s operating hours are from 9am to 6pm Monday through Friday, except on public holidays. During this time, AirAsia is available to provide customers with plane ticket reservations, flight status inquiries and other customer service needs. AirAsia also offers extended operating hours on certain days such as Saturdays and selected eve-of-holidays to cater for the peak travel period. AirAsia is committed to providing excellent customer service in Kuching and beyond!

How do I get to the AirAsia Kuching Sales Office?

AirAsia Kuching Sales Office is located at Unit RUG10 & RUG11, Ground Floor, Sarawak Plaza, Jalan Tuanku Abdul Rahman, 93100, Kuching, Sarawak. It is conveniently situated a 30-minute drive away from the Kuching International Airport. AirAsia provides shuttle bus service to and from the AirAsia Kuching Sales office, departing every hour starting 8AM. Passengers can also take a taxi or rideshare services to reach AirAsia Kuching Sales Office with ease and comfort. For detailed information on how to get there, please refer AirAsia’s website for more details.

What is the refund policy for AirAsia tickets?

AirAsia offers customers the opportunity to request a refund if they are unable to fly due to circumstances beyond their control. Customers must return their tickets to AirAsia’s Kuching Sales Office within seven days of the flight’s original departure date in order for a full refund to be processed. AirAsia will then process the refund and provide it back to the passenger via their original mode of payment. AirAsia is committed to providing customer satisfaction and is willing to work with individual customers in order for them to receive their refund.

How do I make a booking with AirAsia?

AirAsia makes it easy to book your next flight. To ensure you have a great AirAsia experience, start by visiting the AirAsia Kuching Sales Office. There, you can safely and conveniently book your tickets in person with their friendly staff. Alternatively, AirAsia also offers online booking with their easy-to-navigate website. All AirAsia flights are always listed so that you can find and compare the best prices on the dates you decide to fly. Make your next AirAsia flight hassle-free and book online today!


0 thoughts on “AirAsia Kuching Sales Office, Malaysia

  • I am going to travel with Airasia from Qatar to las vegas next month on 13/11/2023. I have a nut allergy and I wanted to know if airasia will provide a special meal or a nut-free meal alternative as it is a long flight.

  • Norman Kamarudin says:

    We went through our depature at KCH on 13/9/23 very smoothly with the good help of your 2 ground staff helping us at the check in counter, at around 14:30 for the 17:20 flight to KL. They were very helpful in helping us to weigh the luggage and get the combined rate for us.
    Kudos to the ground staff concerned 👍👍👍


Leave a Reply

Your email address will not be published. Required fields are marked *

Call for booking, cancellation, check-in, baggage & more…