Air Asia Sibu Office, Malaysia

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The AirAsia Office in Sibu is located inside Sibu Airport a.k.a. Lapangan Terbang Sibu in native Malay. From Sibu Airport, AirAsia flights connect to Kuala Lumpur, Kota Kinabalu, Johor Bahru, Kuching (within Malaysia) and Singapore. The AirAsia Sibu Office handles passenger requests such flight booking and cancellations, baggage queries, etc.

Contact Details of Air Asia Sibu Office

Air Asia Sibu Office AddressSarawak, Sibu Airport
Lot GFL01, Common, Departure Area Level 1 Landslide,
Sibu Airport,
96007 Sibu, Sarawak,
Air Asia Sibu Office Contact Number+86 080 4666 2222 [Long distance charges applicable]
Working HoursMonday to Sunday – 08:00 A.M. to 07:00 P.M. [+08:00 GMT]
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Airport Details of Air Asia Sibu Office

Airport NameSibu Airport
Airport CodeSBW
AddressLapangan Terbang Sibu, Jalan Sibu Airport, 96000 Sibu, Sarawak, Malaysia
Contact Number+60 84-307 770

Air Asia Sibu Office Address Map

Services Provided by Air Asia Sibu Office

The services rendered at the AirAsia Sibu Office are as follows:

Flight Ticket Booking / Cancellation / ReschedulingSeats Enquiries and Selection
Web Check-in / Airport Counter Check-in / Self Service Kiosk Check-inMissing / Delayed Luggage
AirAsia Premium FlatbedImmigration Services
Premium Flex FareBaggage Allowance
Transit InformationSpecial Assistance Service
Receipts and RefundsFlight Information
Trip InsuranceSpecial Assistance Services
AirAsia Promotional FaresVisa Information
Airport / In-Flight Wi-FiAirport Transfers
In-Flight Meals / EntertainmentSports Equipment
In-Flight Duty FreeVisa on Arrival
Airport FacilitiesDelayed Flights
Unaccompanied Minor ServicePremium Red Lounge
Transit InformationDuty Free Allowance
AirAsia Mobile AppAirport Transportation

These services can be requested by passengers at the AirAsia Office in Sibu; additional help and guidance is also provided if needed.

Baggage Service

Passengers of AirAsia a permitted free carry-on/hand baggage but need to pre-buy/pre-book check baggage allowance for their flights.

The free carry-on/hand baggage allowance is subject to the following rules:

  • 2 carry-on/hand baggage permitted 
  • Weight should be ≤ 7kg
  • Linear Dimensions (L+W+H) ≤ 115 centimeters (56+36+23 centimeter) or ≤ 80 centimeters (40+30+10 centimeter).
  • Carry-on/ hand baggage should fit in the overhead storage space or beneath the seat in front of the passenger.

Checked Baggage is subject to the following rules:

  • Passengers need to pre-buy/pre-book checked baggage allowance.
  • Passengers who have AirAsia Premium Flex / AirAsia Premium Flatbed / AirAsia Value Pack tickets have checked baggage allowance included in their ticket fare.
  • AirAsia has the following weight brackets for checked baggage:
AirAsia All Destinations [Except to/from U.S.A.]15kg (Only available for AirAsia Domestic), 20kg, 25kg, 30kg, 40kg  
AirAsia To/From U.S.A.  1 baggage, weight ≤ 20kg | 2 baggage, weight ≤ 20kg per baggage

For all questions and concerns about baggage, contact the AirAsia Customer Service or visit the AirAsia Sibu Office.

Pet Travel Service

Pet(s)/Animal companion(s) are not allowed on any of AirAsia aircrafts, the exceptions being AirAsia India i5 flights and AirAsia Japan DJ flights where service/guide dogs for the blind and/or deaf passengers are permitted subject to AirAsia Pet Policy.

Visit the AirAsia Office in Sibu for assistance or call the AirAsia Office Number.

Cancellation Service

AirAsia ticket(s)/booking(s) cancellations can only be made online through the AirAsia website or the AirAsia Super App.

Any charges levied for cancelling a booking/ticket are subject to the terms and conditions set and defined by the AirAsia Cancellation Policy and AirAsia Refunds Policy, as stated at the time of booking.

Contact the AirAsia Office or call the AirAsia Phone Number for any assistance regarding cancellations.


Passengers have the following means to check-in for AirAsia flights:

Online Check-in: Passengers have the option of using “online check-in” feature available on the AirAsia website and AirAsia Super App. This is available between 14 days and 1 hour prior to the flight’s scheduled departure.[AirAsia India i5 passengers need to use the dedicated AirAsia India website or mobile app for online check-in.]Airport Check-in: Airport counter check-in stops 1 hour prior to the scheduled time of departure. Passengers must arrive at least 3 hours before departure to ensure they clear all security checks and do not miss their check-in and flight.[*it is compulsory for travelers with baby/babies, unaccompanied minors, travelers who have requested special assistance service(s) to check-in at the airport counter in person.]

Contact the AirAsia Office in Sibu by calling or by visiting in-person for queries related to check-in and other concerns.

Special Assistance

Passengers can choose from a range of special assistance services that AirAsia provides, if needed. They include, but are not limited to wheelchairs and other mobility assistance, special care of expecting mothers, unaccompanied minors’ special handling, etc.

Based on sector, these special assistance services may be chargeable as per AirAsia policies.

Requests to use special assistance service(s) must be made at least 4 hours before the departure of the intended flight. Passengers can submit their requests to AirAsia Sibu Office or call the AirAsia Customer Care Number.

Contact AirAsia for a full list of special assistance services offered by them.

Flight Air Asia – Sibu

Frequently Asked Questions (FAQs) of Air Asia Sibu Office

What is the AirAsia customer care number?

The AirAsia Customer Contact Center can be called on +86 080 4666 2222 (Long distance charges applicable).

How to get my AirAsia boarding pass?

The boarding pass is issued once the passenger has checked-in for their intended flight. AirAsia passengers who use online check-in will be issued an e-boarding pass; they can print a physical copy if they wish. Passengers checking-in at the AirAsia airport counter will be issued a boarding pass on spot.

Where does AirAsia check in?

Online check-in is available through the AirAsia website and AirAsia Super App, alternatively, passengers can also check-in at the AirAsia Airport Counter.

How to check AirAsia flight status?

AirAsia flight status can be checked on the website at or on the AirAsia Super App.

How can I manage my AirAsia flight booking?

Passengers can make changes to and/or cancel their booking(s) through the “Manage” section available on the AirAsia website and AirAsia Super App.


One thought on “Air Asia Sibu Office, Malaysia

  • Hello. On the day of Wednesday 12/4/2023, I received a question about the air ticket pending. I don’t know if it is a card problem or an airasia problem. So I asked the person who checked in luggage for help. I know it’s outside her scope of work, but I can’t find where the sales department is in sibu airport, Sarawak. Not only did the staff not refuse me, but she continued to help me follow up until an hour before I was about to board the plane. When she called, she brought it. They gave me a lot of opinions and suggestions, and finally I got on the plane successfully. Thank you for her hard work in serving customers. The Airasia staff have always been great. Her name is Patricia Thomas, a beautiful staff member.


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