AirAsia Soekarno–Hatta Airport Terminal – CGK

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If you have a flight to catch with AirAsia and are wondering where the AirAsia Jakarta Terminal is, then you are at the right place. Terminal 1 is where you will find the AirAsia office at the airport. Here, you will find guidance regarding travel queries like booking a flight, special meals on board, baggage fees, flight schedule, bassinet service, pet relief area, seat selection, and more. The professional team present will help you plan for your upcoming trip with Air Asia to ensure you have a seamlessly convenient air travel experience.

Details of AirAsia Jakarta Airport – CGK

The AirAsia CGK Terminal is 1, at Soekarno-Hatta International Airport.

Airport NameSoekarno-Hatta International Airport
AirAsia Jakarta Airport AddressPajang, Tangerang City, Banten, Indonesia
Airport CodeCGK
AirAsia Jakarta Airport Contact Number+62 21 550 50 48
AirAsia CGK TerminalTerminal 1 & 2,3
Working Hours24 hours
Official Websitehttps://www.airasia.com/
Twitterhttps://twitter.com/AirAsia
Facebookhttps://www.facebook.com/AirAsiaPhilippines
Instagramhttps://www.instagram.com/airasiasuperapp/
You Tubehttps://www.youtube.com/user/airasia

Services provided by AirAsia at Jakarta Airport Terminal CGK

At the Office of AirAsia at CGK Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment

Flight Inquiry And Request Bookings At Terminal 1 Of Jakarta

If you need to inquire about the air travel destination and the fee changes by AirAsia, you can visit the AirAsia Terminal 1 At Jakarta. Bookings with AirAsia can also be made online or requested at the terminal. The Terminal staff will mail you your AirAsia ticket PNR details that you can download or print.

Request Cancellations And Seek Refund Status 

Whether you are doing it online or at the Jakarta terminal, seeking a refund is easy. Your AirAsia flight ticket determines if it is eligible for cancellation. Once your flight gets canceled, the airline initiates the refund amount after deducting a cancelation fee based on the cancellation policy.

Flight Status And Travel Document At Jakarta

At Jakarta, you will find information on the AirAsia flight schedule, which will help you know the current status of your flight. The team at the AirAsia CGK Terminal office will help you get all the correct travel documents, which are essential to experience a seamless air journey. 

Check-in And Seat Selection At Terminal 1 Of Jakarta

Knowing the check-in time for your flight is essential to be able to board the flight on time. If you check in for your AirAsia flight online, you can choose your seats and download your boarding passes. For the Jakarta check-in, you must be present at least 2 hours before your flight.

Rescheduling And Seat Upgrades At Jakarta

If you seek a schedule change, you can do it online or by visiting the AirAsia Jakarta Terminal 1. The terminal staff will book your new flight after deducting an AirAsia flight change fee. You can also book an upgraded seat and pay the difference online or at the airport.

Baggage Allowance And Claim At Jakarta

You can check the AirAsia baggage policy to check the baggage fee and the free baggage allowance on the official airline website or by visiting the airport terminal. You can claim baggage once your flight lands at AirAsia CGK Terminal departures.

Inquiry of Lost, Found, and Delayed Baggage At Jakarta

If your baggage is missing at the Jakarta, you must report it to the airport authorities. You must do this before you leave the airport. The terminal team will keep you updated on the status of your luggage and, once found, will deliver your bags to you. The AirAsia airline will compensate for lost luggage. 

Pet Travel And Assistant Dogs At Jakarta

You can check AirAsia’s pet and guide dogs policy on the official website or visit the AirAsia CGK Terminal. The correct information and the necessary paperwork are essential for the airline to allow your pet/guide dog to travel with you. The team present at the terminal will help you book a flight for your pet.

Wheelchair Assistance And Other Mobility Devices

If you and anyone traveling in your reservation are disabled and require a mobility device to commute, then you can book this service at the terminal. Those who travel with personal mobility devices can check the wheelchair assistance policy online as well. The terminal team will arrange a mobility assistance service for you at the airport.

Parking, Rentals, And Hire Service At Jakarta

You can visit the AirAsia CGK Terminal for parking-related or rental and hire inquiries. All the needed information related to these services is also available on the official website of the Jakarta. You can also book your parking space and hire or rent a vehicle in advance.

Airport And Inflight WiFi At Terminal 1 Of Jakarta

Learn about the wifi plans available for AirAsia passengers by visiting the official airline website. You can add wifi service to your bookings at the airport terminal or online by paying a fee. At the Jakarta, there is free seamless wifi connectivity throughout the area, which you can use to stay connected.

Lounges Facility At Terminal 1 Of Jakarta

If you encounter a canceled flight or get stuck at the airport, you can relax in the lounges available. For lounge information and amenities, you can visit the airport’s official website or the AirAsia Terminal 1 at CGK. If needed, the terminal team will guide you on purchasing a lounge pass at the airport.

Minors And Infants Bookings Inquiries At Jakarta

Every parent has concerns regarding the safety of their children or minors. You can visit the AirAsia CGK Terminal to learn about the facilities onboard AirAsia flights. At the terminal, the professionals present will inform you of the minor and infant fees and help you book a flight.

AirAsia Jakarta Airport Map

Frequently Asked Questions (FAQs) of AirAsia Jakarta Airport – CGK

At what terminal is AirAsia at CGK – Jakarta?

Terminal 1 at the Jakarta is where you will find AirAsia.

Where are AirAsia CGK Terminal arrivals?

All AirAsia flights are landing at Terminal 1 of Jakarta.

Where are AirAsia CGK Terminal departures?

AirAsia flights leave the Jakarta from Terminal 1.

I am flying with AirAsia from Jakarta. Are there rental services available at the airport that I can find?

AirAsia passengers will find rental services available at the Jakarta.

Will I be able to park my camper at the Jakarta?

There is a parking facility at the Jakarta, and for more details, you can check the official airport website page.

 

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