Alaska Airlines Kelowna International Airport Terminal (YLW)

Flight Queries? Call an Expert

Let’s avoid the norm that’s agonizing, let’s be prepared for all potential possibilities; every day millions, if not billions, of travelers are going bonkers with the headache of flight preparations. In aid of the travelers, to offer them ease and less stress, this page has been put together. Persons preparing for an upcoming flight or planning a future flight with the airline, departing from / arriving at the Alaska Airlines Kelowna Airport Terminal can use the information supplied in this segment to their benefit; contact details have been made available along with summaries of a few key flight related amenities / services offered by the airline.

Details of Alaska Airlines Kelowna Airport

The Alaska Airlines Kelowna Terminal is 1, at Kelowna International Airport.

Airport NameKelowna International Airport
Alaska Airlines Kelowna Airport Address5533 Airport Way, Kelowna, BC V1V 1S1, Canada
Airport Code YLW, CYLW
Alaska Airlines Kelowna Airport Contact Number+1 250-807-4300
Alaska Airlines Kelowna TerminalTerminal 1
Working Hours24 hours
Official Website
Instagram Account

Services provided by Alaska Airlines at Kelowna Airport Terminal YLW

At the Office of Alaska Kelowna Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment


All travelers who need help with ticket booking can enlist the services of personnel at the office of Alaska Air terminal at Kelowna airport; the team is trained to provide itineraries tailored to best suit all traveler’s specified flight needs and requirements. Subsequently, ticket reservations can be made by travelers themselves on the airline’s website and mobile app.

Manage Booking

Assistance can be requested of the crew present at the Alaska Airline Kelowna terminal, if needed by any passenger of the airline; they are readily available to help with changes in bookings, trip information, adding / removing flight related services and amenities. Passengers do have the option of managing their booking by themselves via the “Manage” section accessible through the Alaska Air mobile app and website.

Baggage Allowance

Checked baggage allowance must be bought separately via the airline’s website / mobile app or during check-in at the airport counter. Persons flying on Alaska Airlines flights 5000–5249 (operated by Qantas), 5526–5549 (operated by Air Tahiti Nui), 5700–5899 and 5900–5999 (operated by Qatar) are subject to different baggage rules specific to operating airline. For more information kindly contact the personnel at the Alaska Air terminal at Kelowna or check the airline’s website.

Cancellation and Refund

Requests for cancellation and / or refunds of tickets purchased through a travel agent / travel agency / 3rd party travel site will not be catered to at the office of Alaska Airline Kelowna     terminal. The rules & regulations defined by the Alaska Air Cancellation Policy determine if a request qualifies for cancellation / refund.

Pet Travel Services

Persons can make pet travel reservations with Alaska Air, conditional to Alaska Air Pet Policy and availability. Pet / animal companion travel booking can be made at the office of Alaska Airlines Kelowna terminal or by calling 1-800-252-7522. Small pets / animal companions can be carried in kennels / carriers inside the passengers cabin, but big pets / animal companions would be transported in the aircraft hold.

Delayed, Lost, or Damaged Baggage

Airline representatives at the Alaska Kelowna terminal must be notified immediately in case of delayed or lost or damaged baggage. They will provide all available assistance and try to resolve the matter within 48 hours. More information can be requested by calling the Central Baggage Service Office number 1-877-815-8253, between 6:00 A.M. and 10:00 P.M. (Pacific Standard Time). Reimbursements may be offered subject to Alaska Airlines Baggage Policy.


Alaska Air passengers can check-in either via the “online check-in” option on the airline’s website / mobile app (available from 24 hours prior to a flight’s departure time) or in person at the Alaska Air terminal at Kelowna. Check-in for international flights must be completed at least 1 hour before the intended flight’s scheduled time of departure and check-in for domestic flights must be completed at least 40 minutes before the intended flight’s scheduled time of departure.

  • Note:
    • Alaska Air passengers boarding flights from King Salmon and Dillingham must complete check-in at least 1 hour prior to  their intended flight’s departure time.
    • Alaska Air passengers boarding flights from Guadalajara must complete check-in at least 90 minutes prior to their intended flight’s departure.
    • Alaska Air passengers boarding flights from Atlanta / Kelowna / Las Vegas / Philadelphia / Portland / Salt Lake City must check-in for their flight at least 45 minutes prior to their intended flight’s departure.

Special Assistance Services

Alaska Airlines passengers in need of special assistance services can request the same at the time of booking their tickets or by calling 1-800-503-0101 or by downloading the airline’s “Fly for All” app and request it through the app. On-spot special assistance services are provided at the Alaska Airline Kelowna terminal, conditional to the situation at hand.

In-flight Wi-fi

Most of the aircrafts of the Alaska Air fleet are wifi enabled; passengers may opt to use fast streaming satellite wifi or basic wifi by purchasing wifi packs (starting at $8.00). Wifi packs can be purchased via the airline’s website / mobile app or even whilst checking-in at the Alaska Airlines Kelowna terminal.

Airport Lounge

A dedicated Alaska Airlines Airport Lounge is present at Kelowna airport, furthermore, multiple other airlines’ airport lounge access is also available to Alaska Air passengers through the airline’s member with oneworld.

  • Alaska Lounge located in Terminal 1.

For assistance, kindly contact the Alaska Kelowna terminal team.

Car Rental at Kelowna Airport

Courtesy phones and / or counters for multiple rental car companies are present in the arrivals level of every terminal at the airport. Alternatively travelers can take the AirTrain to the Federal Circle Station to visit the rental car agency offices. Travelers can request for directions from the airline representatives at the Alaska Air terminal at Kelowna and the airport staff.

Parking at Kelowna Intl Airport

Multiple on-airport parking options have been made available for the convenience of all persons driving to the airport; off-airport parking facilities are also an option. Persons may even pre-book parking via the airport official website. For guidance, please approach the personnel stationed at the Alaska Airline Kelowna terminal or the airport staff.

Services & Amenities at Kelowna International Airport

A wide range of services and amenities have been offered at Kelowna International Airport to ensure a satisfactory airport experience for all travellers passing through.

  • Airport Information
  • ATM
  • Baggage Storage
  • Charging Station
  • Currency Exchange
  • Ground Transportation
  • Lounges
  • Medical Office
  • Nursing Suites
  • Restrooms
  • Service Animal & Pet Relief
  • Worship Spaces
  • Shopping
  • Food & Beverage
  • Beauty & Spa

Help can be requested of the airport staff and the crew present at the Alaska Airlines Kelowna terminal.

Alaska Airlines Kelowna Airport Map

Frequently Asked Questions (FAQs) of Alaska Airlines Kelowna Airport

What terminal is Alaska Airlines at Kelowna?

Alaska Airlines flights are operated from Terminal 1 at Kelowna Airport

Where is Alaska Airlines Kelowna terminal departures?

Alaska Air flights depart from Terminal 1 at Bethel airport.

Which is the Alaska Airlines Kelowna arrivals terminal?

Alaska Air flights arriving at Kelowna airport are received at Terminal 1.

What is the Alaska Airlines phone number?

Persons may contact Alaska Air by calling +1 800 252 7522

Are car rental bookings available from the airport?

Yes! Many rental car company offices are present in the Federal Circle Station at Kelowna Airport.

Is a parking facility available at Kelowna airport?

Yes! Multiple options have been provided to meet the demand of all persons driving to the airport.


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