All Nippon Airways O’Hare International Airport Terminal (ORD)

Flight Queries? Call an Expert

Everyday millions of people set out to catch a flight, either for business or leisure. All those millions of people have 1 thing in common and that is making preparations for the upcoming flight. Setting aside the bother of “airport look” and packing luggage they also have to worry about baggage allowance, flight status, lounges, inflight entertainment / wifi, seat selection, etc. This page offers travelers with information about the All Nippon Airways O’Hare Terminal; passengers / travelers who are to prepare for an upcoming flight / plan a future flight with ANA that is set to depart from / arrive at O’Hare can use these details as a guide.

Details of All Nippon Airways O’Hare Airport

The All Nippon Airways Chicago Terminal is 5, at O’Hare International Airport.

Airport NameO’Hare International Airport
All Nippon Airways O’Hare Airport Address10000 W Balmoral Ave, Chicago, IL 60666, United States
Airport CodeORD
All Nippon Airways O’Hare Airport Contact Number+18008326352
All Nippon Airways O’Hare Airport TerminalTerminal 5
Working Hours24 hours

Services provided by All Nippon Airways at O’Hare Airport Terminal ORD

At the Office of All Nippon Airways at O’Hare Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket BookingOk to BoardFlight Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageAirport LoungesFlight/Visa Info
MilesEconomy ClassDelayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi


The office of ANA terminal at O’Hare has a team of trained airline representatives who can help all travelers with their flight booking, if needed.

Alternatively, travelers may also make flight reservations through the ANA website and mobile application.

Manage Booking

From the “My Booking” section on the airline’s website and mobile application, passengers can access their bookings and make changes if / when needed or / and avail themselves of a variety of flight related services.

Passengers can also request for help to manage bookings from the team on duty at the office of All Nippon Airways terminal at Chicago.

Cancellation & Refund

The ANA O’Hare Terminal Office will not accept requests for cancellation or / and refunds of tickets / reservations issued via third party travel agencies / agents / websites.

All cancellations / refunds are conditional to the fare rules applicable per the specific fare / class type.

Baggage Allowance

The airline permits passengers to bring 1 cabin / carry-on baggage and 1 personal item [handbag / briefcase / laptop bag / etc.]; the dimensions of the cabin / carry-on baggage must be less than equal to 40x25x55 centimeters and weigh no greater than 10kg.

Each piece of checked baggage must be less than or equal to 62 linear inches (158 centimeters) in dimensions and not weigh more than 32 kg. The free checked baggage allowance is as follows:

  • Economy & Premium Economy Class – Up to 2 pieces, each piece weighing ≤ 23 kg.
  • Business Class – Up to 2 pieces, each piece weighing ≤ 32 kg.
  • First Class – Up to 3 pieces, each piece weighing ≤ 32 kg.

To buy additional baggage allowance or / and to request more information about baggage allowance, contact the All Nippon Airways O’Hare Terminal Office.

Flight Status

Track flight status on the airline’s website or mobile app or request update from the office of ANA terminal at Chicago.


Passengers can either check-in at the All Nippon Airways terminal at Chicago or through the online / web / mobile check-in feature on the All Nippon Airways mobile app / website.

Check-in at the airport counter stops 60 minutes prior to departure and online / web / mobile check-in is available from 24 hours up to 90 minutes before flight departure.

Special Assistance Services

A set of special assistance services are offered by the airline; these services have been curated to efficiently accommodate passengers with sensory / physical impairments or / and medical conditions or / and special needs.

For a complete list of special assistance services offered by the airline please request for information from the staff at the ANA O’Hare Terminal Office.

Pet Travel Service

The airline offers pet travel service conditional to ANA Pet Policy and the laws regulating the transportation of live animals at the destination airport and destination.

Contact the All Nippon Airways O’Hare Terminal Office for more details regarding pet travel with the airline.

Inflight WiFi

The inflight internet / wifi service is available to passengers on select flight routes / aircrafts; the service is provided free of charge to Business class passengers.

Airport Lounge

As ANA is a member airline of Star Alliance, its passengers are able to avail themselves of access and use of innumerable lounges of all Star Alliance member airlines at multiple airports all over the world.

To locate a lounge at this airport, please visit the Star Alliance website or contact the ANA O’Hare Terminal Office for assistance.

All Nippon Airways O’Hare Airport Map

Frequently Asked Questions (FAQs) of All Nippon Airways O’Hare Airport

What terminal is All Nippon Airways at O’Hare?

All Nippon Airways flight operations at O’Hare are managed from Terminal 5.

Where are the All Nippon Airways O’Hare terminal arrivals?

All Nippon Airways flights arriving at O’Hare are received at Terminal 5.

Where are the All Nippon Airways O’Hare terminal departures?

All Nippon Airways flights depart from Terminal 5 at O’Hare.

What is the ANA customer service contact number?

Contact All Nippon Airways by calling 1 (800) 235-9262.

Is there inflight wifi on All Nippon Airways?

Yes! ANA offers inflight internet / wifi connectivity on select aircrafts.

Is there Pet Travel Service on All Nippon Airways?

Yes! ANA has pet travel service.


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