ANA Airlines China – Airport Lost and Found, Delayed, Damaged Baggage

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Lost and Found Items and Delayed or Damaged Baggage – Inquiries

The below contacts are within China

Lost/ Left: Lost items will be kept at the arrival airport. If you have left something behind, please contact the relevant arrival airport.

Delayed or damaged baggage: Contact the relevant arrival airport within 7 days of collecting your baggage.

Note: In some cases, articles that are discovered within the airport rather than the aircraft cabin may be kept within the airport building or the local police station. Please inquire after confirming who you should contact.

When calling from outside China, dial the country code [86] and the number (omit the 0 if the number starts with 0).

CityLost and FoundHours of OperationDelayed or Damaged BaggageHours of Operation
Shanghai (Pudong)021-6833-971410:00-20:00021-6833-971410:00-20:00
Shanghai (Hongqiao)021-2235-253209:00-17:00021-2235-253209:00-17:00
Xiamen0592-570-603605:30-01:00 (English/Chinese only)0592-570-837108:30-23:30
Chengdu028-8520-713010:00-21:00028-8520-555009:00-24:00 (English/Chinese only)

*Calls will be charged.
*The hours of operation are shown in local time.

For other countries, please visit ANA Airlines – Airport Lost and Found, Delayed, Damaged Baggage


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