All Nippon Airways Jakarta Office. The All Nippon Airways Office in Jakarta is at Jakarta International Airport a.k.a. Soekarno–Hatta International Airport a.k.a. SHIA a.k.a. Soetta; the ANA Jakarta Office is the ANA Ticketing Office inside Jakarta Airport. There is no dedicated ANA Airport Lounge in Jakarta however, passenger guests of ANA can use partner airport lounges – the Garuda Indonesia Business Class Lounge and Sapphire-Plaza Premium Lounge, at the airport. ANA flights connect Jakarta in Indonesia to Narito and Haneda in Japan.
Contact Details of All Nippon Airways Jakarta Office
|All Nippon Airways Jakarta Office Address||Terminal 3, Jakarta International Airport|
|ANA Jakarta Contact Number||+62-21-5797-4382|
+81-3-4332-6868 / +81-3-6626-0648
+1-803-0081-1366 [Toll Free Japan/U.S.A.]
|Working Hours||Monday to Friday – 08:30A.M. to 05:00 P.M. | Closed on Weekends and National Holidays|
|Online Check In||ana.co.jp/en/us/travel-information/online-check-in/|
|Check Flight Status||ana.co.jp/fs/int/en/|
|Inquiries For baggage||ana.co.jp/en/us/travel-information/baggage-information/|
Airport Details of ANA Jakarta Office
|Airport Name||Soekarno-Hatta International Airport|
|Address||Tangerang City, Banten 19120, Indonesia|
|Contact Number||+62 21 5505179|
ANA Jakarta Office Address Map
Services Provided by ANA Jakarta Office
Services Offered by All Nippon Airways Office in Jakarta are as follows:
|Flight Ticket Booking / Cancellation / Rescheduling||Missing Luggage|
|Web / Online / Airport Counter / Self Service Kiosk Check-in||Immigration Services|
|Unaccompanied Minor||Airport / In-Flight Wi-Fi|
|Baggage Allowance / Excess Baggage Charges||In-Flight Meals|
|Duty Free Allowance||/ Entertainment|
|Flight Information||Airport Facilities|
|Airport Lounges||Delayed Flights|
|Visa Information||ANA Codeshare|
|Concierge Services||ANA Duty Free|
|Airport Transfers / Transportation||Promotional Fares|
|Sports Equipment||Animals and Pets|
|Seats Enquiries and Selection||ANA Lounges|
|ANA Mobile App||Receipts and Refunds|
|Visa on Arrival||Travel Insurance|
|Transit Information||Star Alliance Codeshare|
|In-Flight Duty Free||ANA Mileage Club|
Passengers of ANA flights can request the services at the ANA Office and seek additional help, if needed.
ANA passengers are given free carry-on/hand baggage and checked baggage allowance; the allowances depend on their ticket/fare tier and the destination they are departing from and traveling to.
Carry-on/Hand Baggage Allowance:
Carry-on / Hand Baggage must adhere to the limits as stated here.
|Weight||Size||Number Of Pieces|
|Total weight of the carry-on / hand baggage must be ≤ 10 kg [22lbs], including any personal items.||Linear dimensions(L+W+H) of each baggage ≤ 45 inches (115 centimeters)||1 piece of carry-on / hand baggage.|
Checked Baggage Allowance:
The checked baggage allowance given to passengers by ANA depends on the ticket/fare tier and the destination.
|Economy Class||Premium Economy Class||Business Class||First Class|
|Weight Limit||50lbs / 23kg per piece||70lbs / 32 kg per piece|
|Size Limit||Linear dimensions(L+W+H) of each baggage ≤ 62 inches (158 centimeters)|
|Number Of Pieces||Up to 2 pieces||Up to 3 pieces|
Excess Baggage Fees differ depending on the route.
Area 1: North America, South and Central America, Hawaii
Area 2: Europe, Africa, Middle East
Area 3: Asia (including Japan), Oceania
Fees incurred when the allowed number of items is exceeded (per piece):
|Flights that cross from one of the above areas to another; e.g., between the US and Japan.||USD $200|
|Fees are charged in the currency of the departure country.|
Consumption tax may be applicable.
Charges may be applicable to itineraries that are subject to U.S. laws.
|Flights within any of the areas, e.g., between Chicago and Honolulu.||USD $100|
|Flights within Japan||JPY ¥5,000|
Fees incurred when weight or size limits are exceeded (per piece):
|Flight Type||Fee for items weighing less ≤ 32 kg||Fee for overweight 32 kg to 45 kg||Oversize:|
More than 158 cm to 292 cm
|Flights that cross from one of the above areas to another, e.g., between the US and Japan.||$60 USD|
|Fees are charged in the currency of the departure country.|
|Flights within any of the areas, e.g., between Chicago and Honolulu.||$60 USD|
|¥1,000 JPY||¥5,000 JPY||¥5,000 JPY|
ANA permits Oversized/bulky/fragile luggage as checked baggage if they can be stored in the cargo hold of the aircraft. Subject to availability and the following conditions:
- Linear dimensions (L+W+H) ≥ 80 inches (203 centimeters) but ≤ 115 inches (292 centimeters).
- Height must not be more than 25.5 inches (65 centimeters).
- Width must not be more than 41.3 inches (106 centimeters).
Passengers with additional queries about baggage and costs, contact the All Nippon Airways Office.
Pet Travel Service
ANA allows passengers to make bookings for their pet(s)/animal companion(s); this is subject to ANA Pet Policy and the laws governing animal transport at the destination e.g., pet(s)/animal companion(s) are not allowed to enter/depart from Perth Airport. Some pet(s)/animal companion(s) are permitted to travel inside the passenger cabin of an ANA aircraft while others must be stored in the cargo hold for the course of the flight.
Additional charges/ fees may be applicable; contact the ANA Office in Jakarta for all the specifications and requirements to secure passage of pet(s)/animal companion(s) on board ANA aircrafts.
ANA passengers can cancel an existing booking/ticket up to 24 hours prior to departure of their intended flight.
Cancellation charges/fees are as follows:
|Date/Time Of Cancellation||Cancellation Charges|
|From ticket purchase until 55 days prior to the departure date||No cancellation charge/fee.*Refund charges will apply.|
|From 54 to 45 days prior to the departure date||Charge/fee ≤ to 30% of the fare|
|From 44 to 28 days prior to the departure date||Charge/fee ≤ to 40% of the fare|
|From 27 to 14 days prior to the departure date||Charge/fee ≤ to 50% of the fare|
|From 13 days prior and up to the departure date until the departure time||Charge/fee ≤ to 60% of the fare|
|After the departure time||100% of the fare amount|
Passengers can request more details about the cancellations and refunds procedures and conditions at the ANA Office in Jakarta or call the ANA Phone Number.
ANA flight passengers have the following options for check-in:
|Online Check-in:…also known as web check-in/mobile check-in, is available on the ANA website and ANA mobile app. This feature becomes available between 24 hours and up to 75 minutes prior to a flight’s departure.||Self-Service Kiosk Check-in:…the self-service kiosk at Jakarta Airport operates from 3 hours prior to a flight departure up till the airport check-in desk closes.||Airport Check-in:…the airport check-in desk at Jakarta Intl Airport opens 2 hours and 30 minutes prior to a flight’s departure time.|
For questions concerning check-in, call the ANA Jakarta Office Contact Number or visit the ANA Office in Jakarta in-person.
The airline offers special assistance services to passengers if required, subject to terms and conditions defined by ANA.
All Nippon Airways provides special assistance to passengers with mobility issues, sensory impairments, special medical requirements, intellectual/ developmental disability, passengers with service/guide dogs, medical equipment assistance at airport/in-flight, etc.
Requests to use the special assistance service must be submitted at the time of booking a flight; passengers can call the ANA Reservation Center or online through the ANA website / ANA mobile app.
A complete list of special assistance services is available on the ANA website; passengers can contact the ANA Jakarta Office to seek information and assistance.
All Nippon Airways (ANA) – Review
Frequently Asked Questions (FAQs) of ANA Jakarta Office
Passengers who wish to use/request ANA special assistance service should inform the airline at the time of booking their ticket, either by calling the ANA Reservation Line or by contacting the ANA Office in Jakarta.
The ANA cancellation fee / ANA cancellation charge differs based on the timeframe; a complete breakdown is published on the ANA website; passengers can call/visit the ANA Office for specific details.
The ANA Sales Office a.k.a. ANA Ticketing Office a.k.a. ANA Airport Office a.k.a. ANA Office in Jakarta is at the Jakarta Intl Airport.
The official instagram ID for ANA is @allnipponairways.
ANA / All Nippon Airways operates its flights – arrivals and departures, from Terminal 3 at Jakarta Airport.