All Nippon Airways Jakarta Office, Indonesia

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All Nippon Airways Jakarta Office. The All Nippon Airways Office in Jakarta is at Jakarta International Airport a.k.a. Soekarno–Hatta International Airport a.k.a. SHIA a.k.a. Soetta; the ANA Jakarta Office is the ANA Ticketing Office inside Jakarta Airport. There is no dedicated ANA Airport Lounge in Jakarta however, passenger guests of ANA can use partner airport lounges – the Garuda Indonesia Business Class Lounge and Sapphire-Plaza Premium Lounge, at the airport. ANA flights connect Jakarta in Indonesia to Narito and Haneda in Japan.

Contact Details of All Nippon Airways Jakarta Office

All Nippon Airways Jakarta Office AddressTerminal 3, Jakarta International Airport
ANA Jakarta Contact Number  +62-21-5797-4382
+81-3-4332-6868 / +81-3-6626-0648
+1-803-0081-1366 [Toll Free Japan/U.S.A.]
Working HoursMonday to Friday – 08:30A.M. to 05:00 P.M. | Closed on Weekends and National Holidays
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Airport Details of ANA Jakarta Office

Airport NameSoekarno-Hatta International Airport
AddressTangerang City, Banten 19120, Indonesia
Contact Number+62 21 5505179
Airport Code CGK

ANA Jakarta Office Address Map

Services Provided by ANA Jakarta Office

Services Offered by All Nippon Airways Office in Jakarta are as follows:

Flight Ticket Booking / Cancellation / ReschedulingMissing Luggage
Web / Online / Airport Counter / Self Service Kiosk Check-inImmigration Services
Unaccompanied MinorAirport / In-Flight Wi-Fi
Baggage Allowance / Excess Baggage ChargesIn-Flight Meals
Duty Free Allowance/ Entertainment
Flight InformationAirport Facilities
Airport LoungesDelayed Flights
Visa InformationANA Codeshare
Concierge ServicesANA Duty Free
Airport Transfers / TransportationPromotional Fares
Sports EquipmentAnimals and Pets
Seats Enquiries and SelectionANA Lounges
ANA Mobile AppReceipts and Refunds
Visa on ArrivalTravel Insurance
Transit InformationStar Alliance Codeshare
In-Flight Duty FreeANA Mileage Club

Passengers of ANA flights can request the services at the ANA Office and seek additional help, if needed.

Baggage Service

ANA passengers are given free carry-on/hand baggage and checked baggage allowance; the allowances depend on their ticket/fare tier and the destination they are departing from and traveling to. 

Carry-on/Hand Baggage Allowance:

Carry-on / Hand Baggage must adhere to the limits as stated here. 

Weight Size Number Of Pieces 
Total weight of the carry-on / hand baggage must be ≤ 10 kg [22lbs], including any personal items. Linear dimensions(L+W+H) of each baggage ≤ 45 inches (115 centimeters)  1 piece of carry-on / hand baggage. 

Checked Baggage Allowance:

The checked baggage allowance given to passengers by ANA depends on the ticket/fare tier and the destination.

Economy ClassPremium Economy ClassBusiness ClassFirst Class
Weight Limit50lbs / 23kg per piece70lbs / 32 kg per piece
Size LimitLinear dimensions(L+W+H) of each baggage ≤ 62 inches (158 centimeters)
Number Of PiecesUp to 2 piecesUp to 3 pieces

Excess Baggage Fees differ depending on the route.

Area 1: North America, South and Central America, Hawaii

Area 2: Europe, Africa, Middle East

Area 3: Asia (including Japan), Oceania

Fees incurred when the allowed number of items is exceeded (per piece):

Flight TypeFeeNote
Flights that cross from one of the above areas to another; e.g., between the US and Japan.USD $200
CAD $200
JPY ¥20,000
EUR €150
Fees are charged in the currency of the departure country.

Consumption tax may be applicable.

Charges may be applicable to itineraries that are subject to U.S. laws.
Flights within any of the areas, e.g., between Chicago and Honolulu.USD $100
CAD $100
JPY ¥10,000
EUR €75
Flights within JapanJPY ¥5,000

Fees incurred when weight or size limits are exceeded (per piece):

Flight TypeFee for items weighing less ≤ 32 kgFee for overweight 32 kg to 45 kgOversize:
More than 158 cm to 292 cm
Flights that cross from one of the above areas to another, e.g., between the US and Japan.$60 USD
$60 CAD
JPY ¥6,000
EUR €45
$200 USD
$200 CAD
¥20,000 JPY
EUR €150
$200 USD
$200 CAD
¥20,000 JPY
€150 EUR
Fees are charged in the currency of the departure country.
Flights within any of the areas, e.g., between Chicago and Honolulu.$60 USD
$60 CAD
¥6,000 JPY
€45 EUR
$200 USD
$200 CAD
¥20,000 JPY
€150 EUR
$200 USD
$200 CAD
¥20,000 JPY
€150 EUR
¥1,000 JPY¥5,000 JPY¥5,000 JPY

ANA permits Oversized/bulky/fragile luggage as checked baggage if they can be stored in the cargo hold of the aircraft. Subject to availability and the following conditions:

  • Linear dimensions (L+W+H) ≥ 80 inches (203 centimeters) but ≤ 115 inches (292 centimeters).
  • Height must not be more than 25.5 inches (65 centimeters).
  • Width must not be more than 41.3 inches (106 centimeters).

Passengers with additional queries about baggage and costs, contact the All Nippon Airways Office.

Pet Travel Service

ANA allows passengers to make bookings for their pet(s)/animal companion(s); this is subject to ANA Pet Policy and the laws governing animal transport at the destination e.g., pet(s)/animal companion(s) are not allowed to enter/depart from Perth Airport. Some pet(s)/animal companion(s) are permitted to travel inside the passenger cabin of an ANA aircraft while others must be stored in the cargo hold for the course of the flight.

Additional charges/ fees may be applicable; contact the ANA Office in Jakarta for all the specifications and requirements to secure passage of pet(s)/animal companion(s) on board ANA aircrafts.

Cancellation Service

ANA passengers can cancel an existing booking/ticket up to 24 hours prior to departure of their intended flight.

Cancellation charges/fees are as follows:

Date/Time Of CancellationCancellation Charges
From ticket purchase until 55 days prior to the departure dateNo cancellation charge/fee.*Refund charges will apply.
From 54 to 45 days prior to the departure dateCharge/fee ≤ to 30% of the fare
From 44 to 28 days prior to the departure dateCharge/fee ≤ to 40% of the fare
From 27 to 14 days prior to the departure dateCharge/fee ≤ to 50% of the fare
From 13 days prior and up to the departure date until the departure timeCharge/fee ≤ to 60% of the fare
After the departure time100% of the fare amount

Passengers can request more details about the cancellations and refunds procedures and conditions at the ANA Office in Jakarta or call the ANA Phone Number.


ANA flight passengers have the following options for check-in:

Online Check-in:…also known as web check-in/mobile check-in, is available on the ANA website and ANA mobile app. This feature becomes available between 24 hours and up to 75 minutes prior to a flight’s departure.Self-Service Kiosk Check-in:…the self-service kiosk at Jakarta Airport operates from 3 hours prior to a flight departure up till the airport check-in desk closes.Airport Check-in:…the airport check-in desk at Jakarta Intl Airport opens 2 hours and 30 minutes prior to a flight’s departure time.

For questions concerning check-in, call the ANA Jakarta Office Contact Number or visit the ANA Office in Jakarta in-person.

Special Assistance

The airline offers special assistance services to passengers if required, subject to terms and conditions defined by ANA

All Nippon Airways provides special assistance to passengers with mobility issues, sensory impairments, special medical requirements, intellectual/ developmental disability, passengers with service/guide dogs, medical equipment assistance at airport/in-flight, etc.

Requests to use the special assistance service must be submitted at the time of booking a flight; passengers can call the ANA Reservation Center or online through the ANA website / ANA mobile app.

A complete list of special assistance services is available on the ANA website; passengers can contact the ANA Jakarta Office to seek information and assistance.

All Nippon Airways (ANA) – Review

Frequently Asked Questions (FAQs) of ANA Jakarta Office

How to use ANA special assistance service?

Passengers who wish to use/request ANA special assistance service should inform the airline at the time of booking their ticket, either by calling the ANA Reservation Line or by contacting the ANA Office in Jakarta.

How much is the ANA cancellation fee?

The ANA cancellation fee / ANA cancellation charge differs based on the timeframe; a complete breakdown is published on the ANA website; passengers can call/visit the ANA Office for specific details.

Where is the ANA Sales Office?

The ANA Sales Office a.k.a. ANA Ticketing Office a.k.a. ANA Airport Office a.k.a. ANA Office in Jakarta is at the Jakarta Intl Airport.

What is ANA Instagram ID?

The official instagram ID for ANA is @allnipponairways.

What terminal does ANA fly from in Jakarta?

ANA / All Nippon Airways operates its flights – arrivals and departures, from Terminal 3 at Jakarta Airport.


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