Asiana Airlines Incheon International Airport Terminal (ICN)

Flight Queries? Call an Expert

Plan your course-of-action for a departing flight from or arriving to Asiana Airlines Incheon Airport Terminal; the details furnished in this segment can be used as reference points by travelers / passengers / readers to plan upcoming or future flights with Asiana Airlines. Persons can devise contingencies and solutions for unexpected instances / circumstances with the assistance of the Asiana Airlines personnel.

Details of Asiana Airlines Incheon Airport

The Asiana Airlines Incheon Airport Terminal is 1 at Incheon International Airport.

Airport NameIncheon International Airport
Asiana Airlines Incheon Airport Address272 Gonghang-ro, Jung-gu, Incheon, South Korea
Airport CodeICN
Asiana Airlines Incheon Airport Contact Number+8215772600
Asiana Airlines Incheon Airport TerminalTerminal 1
Working Hours24 hours

Services Provided by Asiana Airlines at Incheon Airport Terminal ICN

In case of any hassle or concern regarding the following services, you must speak to the travel executives deputed at the helpdesk of Asiana Airlines Incheon Airport Terminal 1.

Airport Counter Check-inIn-Flight Entertainment
Airport LoungesEconomy Class Enquiries
Airport Self Service Kiosk Check-inIn-Flight Duty-Free Products
Airport TransfersAnimals and Pets
Airport TransportationBoarding Pass Privilege
Any Item LostMissing Luggage
Baggage AllowanceDelayed Flights
Duty-Free AllowanceVisa on Arrival
Flight InformationPremium Economy Class Enquiries
Flight Ticket BookingThai Lion Air Latest Promotions
Flight Ticket CancellationImmigration Services
Flight Ticket ReschedulingIn-Flight Wifi
In-Flight MealsTrip Insurance
Seat SelectionLionMag
Sports EquipmentPrepaid Baggage
Unaccompanied Minor ServiceAirport Facilities
Visa InformationReceipts and Refunds
Web Check-inAirport Wi-Fi


Ticket booking is a breeze with the help of personnel at the Asiana Incheon Airport office; travelers can call or visit the Asiana Incheon terminal airport office and specify all their needs / requirements expected for a future flight and the team would help provide an itinerary solution that best suits and accommodates all specifications.

Manage Booking

Passengers flying with Asiana Airlines can enlist the help of the representatives of the airline in order to manage booking; if a passenger needs to make changes on an existing booking or wishes to add / remove a service, they can approach an Asiana Airlines team member and seek help. Alternatively, passengers can manage booking themselves by logging in via the Asiana Airlines website and Asiana Airline mobile app.

Baggage Allowance

The free cabin-baggage allowance and checked-baggage allowance is factored by the flight route i.e. whether a flight is international or domestic and the ticket / fare class type. The free baggage allowance offered to passengers of Asiana Airlines would differ between an international and domestic flight and also the ticket class would affect the limits of free baggage allowance. Additional luggage allowance can be purchased, if necessary at the Asiana Airlines Incheon terminal counter.

Cancellation and Refund

Cancellations and refunds are all subject to fare rules defined by Asiana Airlines policies; at the Asiana Airlines Incheon terminal airport office travelers cannot request cancellations and / or file a refund claim for booking(s) / ticket(s) issued by 3rd party travel site / travel agent / travel agency, only tickets issued directly by the airline will be entertained.

Pet Travel

Domestic cats, dogs and birds have been given the “green light” for transport aboard Asiana Airlines; travelers can make flight bookings for their pet(s) / animal companion(s), subject to airline policies and laws regulating the transportation of animals at the airport of departure / arrival. Travelers can request for costs, additional information, pet reservation(s) guidance  from personnel at the Asiana Incheon Airport terminal.

Delayed, Lost, or Damaged Baggage

In case of damaged baggage, passengers of Asiana Airlines must report it immediately at the destination airport or submit a written report within 7 days from the time of claiming baggage. And in instances of lost / delayed baggage, the Asiana Airlines passengers must submit a report in writing to the airline within 21 days from the time the baggage was checked in for flight. Additional additional can be sought at the baggage counter at the Asiana arrival terminal Incheon. If passengers have misplaced any personal item or article in-flight, they can visit the airline’s website to submit an online report.


Travelers who have to check-in for their flight with Asiana Airlines can use the “online check-in” feature accessible via the airline’s website and mobile application or they can use a self-service kiosk present at the airport; or the travelers can choose to check-in in-person at the Asiana Airlines Incheon Airport Terminal.

Special Assistance Services

Asiana Airlines has in place a series of special assistance services which help enhance the flight experience of travelers who might have physical or sensory impairments or some other medical affliction that needs special care / handling or special needs that need to be paid attention to. Travelers can request for details and / or avail themselves of special assistance services by contacting the Asiana Incheon airport office.

In-flight Wi-fi

Asiana Airlines provides wi-fi on aircrafts that have been wi-fi enabled, special browsing plans are available for purchase on the Asiana airline’s website. For more details or guidance, contact the executives at the Asiana Airlines Incheon terminal office.

Airport Lounge

The Lufthansa Lounge is available for use to passengers of Asiana Airline as Lufthansa is an affiliated airline to Asiana Airlines. For more information, kindly refer to the airline’s website or seek the assistance of the team present at the Asiana Incheon terminal.

Car Rental

At the Arrivals area of every terminal in Incheon Airport, courtesy phones and / or Rental Car counters are present; alternatively, travelers can use the AirTrain to get to the Federal Circle Station and avail the car rental services of Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, SIXT or Thrifty.

Parking at Incheon Intl Airport

The Incheon Airport has a range of parking options available for travelers; on-site and off-site parking areas are available and persons can also opt to use the feature of online pre-booking a parking space. Travelers can use major Credit/ Debit Cards (MasterCard, Visa, Discover, American Express), E-ZPass Plus and Contactless Payment (Apple Pay, Google Pay, Samsung Pay) to pay for their parking.

Services & Amenities at Incheon International Airport

Incheon Airport houses a wide variety of services and amenities to better the airport experience for all travelers; services / amenities which can be availed at Incheon International Airport are as follows:

  • Airport Information
  • ATM
  • Baggage Storage
  • Charging Station
  • Currency Exchange
  • Ground Transportation
  • Lounges
  • Medical Office
  • Nursing Suites
  • Restrooms
  • Service Animal & Pet Relief
  • Worship Spaces

More information and assistance can be requested from the team present at the Asiana Incheon airport terminal office.

Asiana Airlines Incheon Airport Map

Frequently Asked Questions (FAQs) of Asiana Airlines Incheon Airport

What terminal is Asiana Airlines at Incheon airport?

Asiana Airlines flight operations are managed from Terminal 1 at Incheon International Airport.

Which is the Asiana Incheon departures terminal?

Asiana Airlines flight departures at Incheon International Airport is managed from Terminal 1.

What is the Asiana arrival terminal Incheon?

Asiana Airlines flights arriving at Incheon Airport are received at Terminal 1.

Can I avail lounge services at the airport?

Yes! Passengers of Asiana Airlines can use the lounge of affiliate airline Lufthansa at Incheon International Airport.

Are car rental bookings available from the airport?

Yes! Travelers can rent a car from one of the multiple Rental Car agencies present in the Federal Circle Station.

Is a parking facility available at Incheon Intl Airport?

Incheon Airport has multiple parking options; off-site and on-site, long-term and short-term, on-spot and pre-booked parking are all available at Incheon International Airport.


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