Operating since 1940, Avianca Airlines is the biggest airline in Colombia. If you are going to fly by an Avianca flight from Cancun International Airport, it is advised to be aware of certain crucial information regarding the services at the airport.
You may have concerns related to your current reservation, extra baggage, special meals, group bookings, and more. You may also need assistance related to special arrangements required on the flight. Hence, before embarking on an air trip or making a new one, it is a good idea to keep a few things in mind.
This guide provides you with detailed information in order to simplify everything and enable a pleasant journey.
You can read about what types of services are provided at Avianca Airlines LAX Terminal as well as the major aspects related to check-ins, refunds, luggage claims, and more.
Details of Avianca Airlines Cancun Airport
The Avianca Airlines flights are operated through Terminal 2 of Cancun International Airport, which is located in California, USA.
|Airport Name||Cancun Airport|
|Avianca Airlines Cancun Airport Address||Cancun Airport VIC 3045, Australia|
|Avianca Airlines Cancun Airport Contact Number||+61392971600|
|Avianca Airlines Cancun Airport Terminal||Terminal 2|
|Working Hours||24 hours|
Services provided by Avianca Airlines at Cancun Airport Terminal CUN
At the Office of Avianca Airlines at Cancun Terminal, passengers can avail themselves of the following services / amenities:
|Flight Ticket Booking||Ok to Board||Flight Ticket Cancellation|
|Airport Lounges||Visa Services||Baggage Allowance, Online Check-in|
|Airport Transfers||Meet and Greet||Duty-Free Allowance|
|Immigration Services||Business Class||In-Flight Meals|
|Missing Luggage||Airport Lounges||Flight/Visa Info|
|Miles||Economy Class||Delayed Flights|
|Airport Facilities||In-Flight Entertainment||Airport Wifi|
|Valet Parking||Visa on Arrival||Flight Wifi|
If you have any questions regarding your current reservation or bookings in general, or you wish to book another flight as you missed the last one, you can speak to travel agents at the Avianca Airlines ticket counter.
You can also choose to make a reservation via the Avianca Airlines website. Go to the bookings section displayed suitably on the home page.
Edit Bookings or Seat Upgrades
If you have any questions about seat upgrades or other changes you need to make to your reservation, such as adding extra seats, buying more luggage, rescheduling your flight, changing your location, etc., you can get in touch with the staff.
You can also manage your booking online on the Avianca Airlines website by entering your reservation number and last name.
Cancelation and Refund
If you need to cancel your reservation because of an unforeseen event, it is recommended to speak with a representative at Terminal 3 for the procedure and other important information in detail.
In addition, if a refund request is applicable to your ticket, you can ask for assistance in posting it and getting your money back. If the request is posted, you can check the refund status online by entering the request number or ticket number (or the document number given under the Electronic Miscellaneous Document Receipt heading).
Damaged Baggage or Stolen Items
If you get back your baggage in damaged condition or any items are found to be stolen or looted, you must report the same at the baggage services office at the Avianca Airlines Cancun International Airport Terminal, within 48 hours of arrival. The team may ask you to submit a form.
In the form, you will have to enter the Avianca reservation information, which is a code given on your boarding pass. Mention the destination of the baggage, write its details, provide contact information, and more. You need to keep intact an ID that will be given to you after the form is submitted.
However, if you report the same after 48 hours of your arrival, you need to fill out a different form. You can select the Complaints option and then the Baggage option to proceed with posting your request.
If you submit the request on time, the airline’s team will analyze it and look into the compensation, if applicable.
The weight of your carry-on bag must not exceed 22 Lb and the dimensions must be up to 22h x 14l x 10w inches only.
In the case of checked baggage, the weight should be less than 50 Lb, if you are traveling in Economy Class. On the other hand, if you are in Business Class, the weight must not exceed 70 Lb (for XXL size). You must pay the value of any excess baggage in addition to the overweight fee if the weight of your baggage is greater than the limit.
Avianca Airlines permits passengers to bring bowling, archery, tennis, and fishing equipment in their baggage. However, you may confirm all the relevant details from their backend team in advance. You may also have queries related to bringing musical equipment.
It is better to know in advance whether such items are considered carry-on or personal items. There are also regulations that such items must easily fit in the overhead bin or under your seat.
Once you reach the airport, the executives at the terminal will always be there to help you with further queries on transporting your baggage in a safe and secure manner.
Check-in at Avianca Airlines Terminal at Cancun
At the Avianca Airlines check-in desk at Terminal 3, you must check your bags and present the necessary identification or travel documents. Once all conditions have been met, your boarding pass will be given to you.
Nonetheless, be sure your luggage complies with the airline’s permissible restrictions. If not, you will be advised to pay applicable fees at the counter and purchase additional baggage, or you will be guided towards another counter for the same. Then you can go to Terminal 2 for departure.
An online check-in option is also available. Visit the Avianca Airlines website(www.avianca.com) and look for the “Online Check-in” link on the top page. For the next step, type your last name and reservation code. You should be aware that the online check-in option becomes available 48 hours prior to the flight’s departure.
To find out the status of your flight, contact the Avianca Airlines customer service team at the Avianca Airlines Cancun terminal.
Passengers are many times bogged down by personal issues pertaining to their physical or mental conditions. Nevertheless, Avianca Airlines makes it easy for them with special services provided at the airport and on board.
You can post a request for a wheelchair, nurse, or paramedics on board while making your reservation. Requests made well in advance are duly taken care of. Whether you need assistance within the airport terminal or after entering the flight due to your physical or sensory issues, you must inform the team. Moreover, you can enquire about portable dialysis equipment or an oxygen concentrator.
The airline’s policies will be explained to you by the agents, who will also let you know whether there is any additional medical equipment you can bring and get it checked as a big piece of luggage. Service dogs are also arranged by the airline’s crew.
Even if need assistance in the case of special meals on board according to your diet or health issues, you can request the same.
An Unaccompanied Minor can also travel on an Avianca flight. Even if you are traveling with a baby, related arrangements will be available. All you have to do is to do it all beforehand so that you get everything on time.
An assistance dog and pets can also be taken on a flight. But you must fulfill some documentary requirements for the same. Once you post a request for special services, you can check with the Avianca team at the terminal for such arrangements or further guidance.
You can speak to the staff at Avianca Airlines Cancun International Airport Terminal if you wish to book a car rental service or have any other queries regarding the same. This option is also provided on the website of Avianca Airlines.
Avianca Elite LifeMiles program
This rewards program by Avianca Airlines allows you to accumulate miles. Benefits are available for future Avianca reservations. If you’re interested in learning more about the LifeMiles program, you can explore the related section on the website of the airline, or speak to their customer support team. You may also seek guidance from the travel staff at the Avianca Airlines terminal at Cancun.
Avianca Airlines Cancun Airport Map
Frequently Asked Questions (FAQs) of Avianca Airlines Cancun Airport Terminal
The arrival and departure of Avianca Airlines flights are operated through Terminal 2 of Cancun International Airport.
The departures of Avianca Airlines flights take place from Terminal 2 of Cancun International Airport.
Avianca Airlines flights arrive at Terminal 2 of Cancun International Airport.
Yes, you can easily book a car rental service from the airport.
Yes, you can avail the parking facility provided at the airport. Parking Structures 3 and 4 are suitable for passengers approaching the Terminal 2.