British Airways Logan Airport Terminal – BOS

Flight Queries? Call an Expert

Travelers are continually agonized when preparing / planning for a flight. Air fares, additional baggage allowance fees, check-in timings, airport transfers, inflight wifi; the list could go on to no end. Keeping such travelers in mind, the particulars provided here are directed to persons who are preparing for a flight departing from or arriving at the British Airways Boston Logan Airport Terminal.

Details of British Airways Logan Airport

The British Airways Logan Terminal is E, at Logan International Airport.

Airport NameBoston Logan International Airport
British Airways Logan Airport AddressBoston, MA 02128, United States
Airport CodeBOS
British Airways Logan Airport Contact Number+1 800-235-6426
British Airways Logan TerminalTerminal E
Working Hours24 hours
Official Website
Instagram Account

Services provided by British Airways at Logan Airport Terminal BOS

Any of the services & amenities listed in the index below may be availed on request:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment


Persons in need of help to book flight ticket(s) can contact (call / visit) the British Airways Boston Logan Airport office; the crew at this office is equipped to facilitate stress free itinerary solutions to all who request it.

Manage Booking

The personnel present at the office of british airways logan airport terminal can be requested by passengers to provide assistance with managing bookings (making changes, adding / removing flight related amenities & services, etc.), if needed. Subsequently, persons can manage  their bookings through the “Manage My Booking” section, which is accessible via the airline’ website and mobile app.

Baggage Allowance

The free baggage allowance is conditional to the fare / ticket type and the flight route; to know the precise free baggage allowance for your reservation(s). Queries for the same may be directed to the team at the British Airways Boston Logan Airport terminal.

Cancellation and Refund

The office of British Airways terminal at Logan Airport will not facilitate requests for cancellations / refunds of tickets issued / purchased through a 3rd party travel agent / agency / website. All cancellations and refunds are subject to the fare rules defined by the British Airways Cancellation Policy.

Pet Travel Services

Queries pertaining to pet travel on British Airways can be directed to the staff present at the British Airways Boston Logan Airport office; the airline has teamed up with PetAir UK and IAG Cargo to offer pet travel services. Pets / animal companions are stored in the aircraft hold; pet travel is a chargeable service.

Delayed, Lost, or Damaged Baggage

Passengers of the airline must notify the British Airways Boston Logan Airport baggage service counter immediately in case of any lost or delayed or damaged baggage; the airline tries to ensure that all baggage related issues are resolved within 72 hours.


All British Airways passengers departing from any airport within the United States of America must complete check-in at least 2 hours prior to their flight’s scheduled departure. The “online check-in” feature is accessible via the British Airways website and British Airways mobile app and even via Self-service kiosks (present at many airports worldwide); alternatively, the British Airways Logan Airport terminal check-in desk is also open to passengers who wish to check-in in person at the airport.

Special Assistance Services

Travelers flying British Airways should submit a request at the time of booking their ticket(s) or 48 hours prior to departure of intended flight to avail any of British Airways special assistance services (escort to/from the aircraft, traveling with service pet, wheelchair, mobility assist, etc.). Crew present at the British Airways Logan Airport terminal will provide on-spot special assistance depending on the circumstance / situation.

In-flight Wi-fi

Wifi packs can be purchased by passengers to  browse the internet during their flight; wi-fi packages start at £ 1.99. Assistance can be requested, packs can be purchased and enquiries pertaining to in-flight wifi can be made at the office of British Airways Boston Logan airport terminal.

Airport Lounge

BOS airport has a dedicated British Airways airport lounge which passengers of the airline can use; BA is also a member airline of oneworld, and that membership entails access to airport lounges of other member airlines which passengers of British Airways and members of the Executive Club can use. The airport lounges available at Boston Logan airport are:

  • British Airways Lounge situated in Terminal E
  • Air France Lounge situated in Terminal E

Persons may seek additional information about airport lounges from the office of British Airways terminal at Logan airport.

Car Rental at Boston Logan Airport

The rental car center at Boston Logan Airport is an approximate 1.3 million square feet 4 level facility, housing 10 rental car agencies for the benefit of travelers arriving at the airport. For guidance please ask the airport staff or the British Airways Boston Logan Airport team.

Parking at BOS Airport

Persons driving to Boston Logan Airport have multiple parking options available to them; travelers driving to the airport also have the option of pre-booking their parking prior to arriving.

  • Central Garage Parking
  • Terminal B Garage
  • Economy Garage
  • Terminal E Lots
  • Disability Accessible Parking
  • Parking for Clean Air Vehicles
  • Gold Parking Express

Persons may request for help from the crew present at the office of British Airways Logan Airport Terminal or the airport staff.

Services & Amenities at Edward L Logan International Airport

Boston Logan airport hosts an extensive index of services and amenities to improve all travelers’ airport experience; services / amenities include, but are not limited to:

  • ATMs
  • Pet relief areas
  • Global Entry Office
  • LEX Kiosk
  • ICE Currency Services USA
  • Hydration Station
  • Cash to Credit
  • Airport Lounges
  • MBTA Ticket Machine
  • SmarteCarte
  • Kidport
  • Classique Hair Salon
  • Nursery – Mamava
  • Baggage Claim Office for the different airlines

The staff present at the british airways boston logan airport terminal and the airport staff are available to provide additional help.

British Airways Logan Airport Map

Frequently Asked Questions (FAQs) of British Airways Logan Airport

What terminal is British Airways at Logan airport?

Terminal E is used by British Airways at BOS airport.

Where is the British Airways Logan airport departure terminal?

British Airways flights depart from Terminal E at Boston Logan Airport.

Where is the British Airways Logan Terminal for flight departures?

British Airways flights arrive at Terminal E in Boston Logan Airport.

Can I avail lounge services at the airport?

Yes! There is a dedicated British Airways airport lounge situated in Terminal E at Boston Logan Airport.

Are car rental bookings available from the airport?

Yes! The RCC houses 10 car rental agencies, which the travelers can choose from to hire cars suiting their personal preference, budget and requirement.

Is a parking facility available at Boston-Logan airport?

Yes! The airport offers a range of parking options to meet travelers’ requirements.


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