Things can get very tense as departure time draws close; checking, double-checking and even triple-checking to ensure that nothing has been missed out or left forgotten when preparing for a flight. Often, silent pleas for some guidance echoes through the minds of many worrisome travelers. This page has been put together to answer those pleas; relevant contact details along with a glimpse of some essential flight related amenities / services offered by British Airways have been supplied in this segment. All information shared here may prove useful to persons departing from or arriving at the British Airways Chicago Airport Terminal.
Details of British Airways Chicago Airport
The British Airways Chicago Terminal is 1, at Chicago International Airport.
| Airport Name | O’Hare International Airport |
| British Airways Chicago Airport Address | 10000 W Balmoral Ave, Chicago, IL 60666, United States |
| Airport Code | ORD |
| British Airways Chicago Airport Contact Number | +1 800-832-6352 |
| British Airways Chicago Terminal | Terminal 5 |
| Working Hours | 24 hours |
| Official Website | https://www.britishairways.com/ |
| YouTube | https://www.youtube.com/@BritishAirways |
| https://www.facebook.com/britishairways | |
| https://twitter.com/British_Airways | |
| Instagram Account | https://www.instagram.com/british_airways/ |
Services provided by British Airways at Chicago Airport Terminal ORD
The following services and amenities can be availed on request:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Privilege Club | Delayed Flights |
| Transit Information | Privilege Club |
| Seats Selection and Enquiries | Concierge Services |
| Airport Facilities | In-Flight Entertainment |
Booking
Persons can make ticket bookings via the British Airways website and British Airways mobile app; if any person needs assistance to book ticket(s), they can enlist the help of airline representatives present at the office of British Airways Chicago Airport terminal.
Manage Booking
The “Manage My Booking” section, which is accessible on the airline’s website / mobile app, can be used to make changes and add / remove flight related amenities and services; subsequently, if a passenger requires help with managing their booking, they can request assistance of the team present at the British Airways Chicago office.
Baggage Allowance
Free baggage allowance is reservation specific, i.e. the ticket / fare type determines the free baggage allowance for each passenger. To know the exact baggage allowance for a particular booking, please contact the British Airways Chicago Airport office or check on the British Airways website / mobile app by using your reservations reference number.
Cancellation and Refund
Ticket(s) issued by 3rd party travel site / agent / agency requiring cancellation(s) or refund(s) will not be entertained at the office of British Airways Chicago Airport terminal . Cancellations and refunds are conditional to the rules defined by British Airways policies.
Pet Travel Services
BA offers pet travel services in partnership with PetAir UK and IAG Cargo; pet travel services are chargeable. Persons who need information pertaining to the costs , reservation availability, etc., can direct their queries to personnel at British Airways Chicago office.
Delayed, Lost, or Damaged Baggage
Any incident of damaged or lost or delayed baggage must be reported to the British Airways Chicago Airport baggage service desk; BA puts in efforts to ensure that matters are resolved within 72 hours.
Check-in
Passengers departing from any airport from within the USA must check-in for their flights at least 2 hours before a flight’s scheduled departure time. Online check-in is available via the airline’s website and mobile app and is accessible from 24 hours before a flight’s departure; alternatively, passengers can opt to check-in in person at the British Airways Chicago Airport terminal.
Special Assistance Services
British Airways special assistance services can be requested by all passengers who are paraplegic / quadriplegic and / or have other medical conditions and / or have special needs and / or have special circumstances. The complete index of special assistance services can be viewed on the British Airways website or enquiries can be made at the British Airways Chicago office. A request must be submitted to the airline at least 48 hours ahead of the intended flight’s departure time, if a person wishes to avail special assistance services.
In-flight Wi-fi
BA passengers can use the inflight wifi, available on most British Airways aircrafts which have been wi-fi enabled. Wi-fi packs can be purchased online via the airline’s website / mobile app or at the British Airways Chicago Airport office; wi-fi packs start at £1.99, travelers can pick a pack that best suits that browsing needs.
Airport Lounge
There is a dedicated British Airways airport lounge at ORD airport; and through BA’s membership with oneworld, passengers of the airline can avail access and use of 6 other lounges at the airport.
- British Airways Lounge situated in Terminal 5
- Air France KLM lounge situated in Terminal 5
- Swissport Lounge situated in Terminal 5
For more information pertaining to lounge access and usage, please contact British Airways Chicago Airport terminal crew.
Car Rental at Chicago O’Hare Airport
12 rental car agencies are available at the Multi-Modal Facility; travelers can reach the MMF by using the ATS. Enquiries for the same can be directed to the British Airways Chicago team and the airport staff.
Parking at O’Hare International Airport
Multiple parking options have been made at ORD Intl Airport to accommodate / facilitate all persons’ parking needs.
- Valet Parking
- Daily Parking
- Hourly Parking
- Short Term Parking
- Long Term Parking
Persons driving to the airport can even pre-book parking through the airport’s official website. Additional guidance can be asked of the airport staff and / or British Airways Chicago Airport office.
Services & Amenities at ORD Airport
Many services and amenities have been made available for the perusal of all travelers passing through Chicago O’Hare Airport; these services / amenities help travelers have a stress free & comfortable airport experience.
- Airport Transit System
- Terminal Transfer Bus
- Airport Wifi
- Power Stations
- Airline Airport Lounges
- O’Hare Airport Lost And Found
- Foreign Currency Exchange
- ATMs
- Travelers’ Aid
- Family Lounge
- Mothers Rooms
- Lactation Pods
- Baby Diapers
- All Gender Toilets
- Airport Restaurants
- Complimentary Airport Activity Book
- Art Scavenger Hunt
- United Service Organization (U.S.O.)
- Business Centers / Convention Space
- Passenger Paging
- Chapel
- COVID-19 Testing
The airport staff and the crew present at the British Airways Chicago Airport terminal will gladly provide assistance to any persons who need it.
British Airways Chicago Airport Map
Frequently Asked Questions (FAQs) of British Airways Chicago Airport
Terminal 5 is used by British Airways at Chicago O’Hare International Airport
British Airways flights depart from Terminal 5 at ORD airport.
British Airways flights arriving at O’Hare airport are received at Terminal 5.
Yes! A dedicated British Airways airport lounge and 6 other other airport lounges are available at the Chicago O’Hare Intl Airport for the perusal of BA passengers and Executive Club members.
Yes! 12 rental car companies are available at the Multi-Modal Facility.
Yes! Multiple parking options have been made available to accommodate all persons’ parking requirements.
smith says:
I want to know more about the security protocols and precautions that british airways has put in place. Could you elaborate on the procedures they use for checking passengers, securing luggage, and putting in place any special safety measures to guarantee a safe travel experience with EasyJet? My main concern is safety, and I’d like to know more about their security procedures.
Thomas says:
My flight with this airline was delayed due to weather conditions, and it was beyond their control. They managed the situation well and ensured our safety. Delays are unfortunate but understandable in such cases.
Griffin says:
I understand that delays can happen, but the lack of communication during the delay was disappointing. It would have been great if the airline had provided more information about the cause and expected duration of the delay.