Copa Airlines Sao Paulo-Guarulhos Airport Terminal – GRU

Flight Queries? Call an Expert

Many travelers may be preparing themselves for an upcoming flight or planning a future flight which may be departing from or arriving at the Copa Airlines Sao Paulo International Airport Terminal; essential information pertaining to airport terminal, free baggage allowance, special assistance services, pet travel services, inflight meals, etc. would be needed. Bearing all that in mind, this page offers relevant details which may be used as a guide to devise a course of action by travelers to execute a glitch-free trip.

Details of Copa Airlines Sao Paulo Airport

The Copa Airlines Sao Paulo Terminal is 1, at Sao Paulo International Airport.

Airport NameSao Paulo International Airport
Copa Airlines Sao Paulo Airport AddressRod. Hélio Smidt, s/nº – Aeroporto, Guarulhos – SP, 07190-100, Brazil
Airport CodeGRU
Copa Airlines Sao Paulo Airport Contact Number+55 11 2445-2945
Copa Airlines Sao Paulo TerminalTerminal 1
Working Hours24 hours
Official Website

Services provided by Copa Airlines at Sao Paulo Airport Terminal GRU

At the Office of Copa Airlines Sao Paulo Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment


Groups and / or individuals can contact the Copa Airlines Sao Paulo terminal if they need help with making reservations of flight tickets; subsequently, tickets can be purchased through the Copa Airlines website and mobile app.

Cancellation & Refund

Passengers can make requests for cancellations / refunds of a ticket if they wish; persons must note that only cancellation / refund requests of tickets directly issued by an official Copa Airlines channel (online / offline) will be catered to at the airline’s office. A request may qualify for refund conditional to the fare rules defined by the airline. For more details check the conditions printed on the ticket or contact the Copa Airlines customer service.

Manage Booking

The “Manage Your Booking” section present on the Copa Airlines website and mobile application offers easy management of reservations, which is quite friendly for the benefit of passengers. Through this, passengers can personalize their booking by adding / removing flight related amenities / services or make changes to their booking(s) if needed. In case help is required, passengers can request for assistance from the crew at the Copa Airlines Sao Paulo terminal office.

Baggage Allowance

Passengers should check their reservations for details pertaining to baggage allowance; free cabin / checked baggage allowance would depend on the ticket / fare class type and conditional to airline policies. Additional baggage allowance be bought, if needed. For queries regarding baggage allowance, contact the office of the Copa Airlines terminal at Sao Paulo International Airport.


Passengers of the airline have the option to check-in in person at the Copa Airlines Sao Paulo terminal counter or via the web / mobile / online check-in feature accessible on the Copa Airlines mobile app and website. For additional information, contact the Copa Airlines office.

Special Assistance Services

A variety of special assistance services have been made available by Copa Airlines to ensure that all travelers with special needs / conditions are catered to and they have a pleasant and comfortable flight experience. Travelers would be required to submit a request to the airline to avail special assistance service(s) at least 72 hours prior to the scheduled departure of their intended flight. For a complete list of special assistance services and / or other related concerns, kindly contact the office of the Copa Airlines terminal at Sao Paulo Airport or check the airline’s website.

Inflight Entertainment

Passengers can keep entertained by using the Copa Showpass; once passengers board the flight they can connect to the inflight intranet wifi and browse to a curated set of movies, TV Programs, the airline’s Panorama magazine, flight information and much more.

Pet Travel Service

Copa Airlines permits travel services for little dogs and cats in the passenger cabin, this is subject to availability and the Copa Airlines Pet Policy and the laws governing animal transport at the departure airport and destination. Bookings for pet travel must be made at least 48 hours before the scheduled time of departure of intended flight, by contacting the Reservations Center or the Copa Airlines sales office / ticketing office. The cost of a pet in the passenger cabin on international flights is $ 125 USD and on domestic flights is $ 25 USD. For more information, direct queries to the office of the Copa Airlines terminal at Sao Paulo Airport.

Airport Lounge

As a member airline of Star Alliance, Copa Airlines offers its passengers to avail access and usage of the United Club which has 2 lounges at Sao Paulo International Airport;

  • United Club located at Concourse B East, Upper Level
  • United Club located at Concourse B West, Upper Level

Passengers can request for the terms and conditions of access and usage from the Copa Airlines Sao Paulo terminal staff or view it on the Star Alliance website.

Car Rental at Sao Paulo International Airport

10 major car rental companies have made their services available at Sao Paulo airport for the convenience of travelers who want to hire cars. Travelers may hire cars that suit their requirements and budgets. Additional information may be viewed on the airport’s official website and / or assistance can be requested of the airport staff.

Parking at Sao Paulo International Airport

On-airport and off-airport parking facilities have been provided for the benefit of all travelers driving to the airport. For more details, kindly check the airport’s website or request for assistance from the airport staff.

Amenities & Services at Sao Paulo International Airport

Sao Paulo International Airport houses the following services and amenities to enhance the airport experiences of travelers arriving at or departing from this airport;

  • Food & Beverage Outlets
  • Shopping Outlets
  • ATMs/Cash Machines
  • Currency Exchange
  • Personal Device Charging Stations
  • Meet & Assist Services such as Translation Services, Global Entry, Special Care of Unaccompanied Minors, etc.
  • Lost & Found
  • Airport Mailers & FedEx Drop Box & UPS Drop Box & US Postal Services
  • Interfaith Chapel and Prayer Hall 
  • Bag Check Service
  • Nursing Rooms
  • SmarteCarte
  • Designated Smoking Zones
  • Free WiFi
  • Electric Vehicle Charging Stations & Car Battery Jumps
  • Pet Relief Areas

Persons may check for additional details on the airport’s website and / or request for guidance from the airport staff.

Copa Airlines Sao Paulo Airport Map

Frequently Asked Questions (FAQs) of Copa Airlines Sao Paulo Airport

What terminal is Copa Airlines at Sao Paulo International Airport?

Copa Airlines flight operations are managed from Terminal 1 at Sao Paulo Airport.

Where are the Copa Airlines Sao Paulo terminal arrivals?

Copa Airlines flights arrive at Terminal 1 in Sao Paulo International Airport.

Where are the Copa Airlines Sao Paulo terminal departures?

Terminal 1 at Sao Paulo Airport is used for Copa Airlines flight departures.


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