Cyprus Airways Heraklion Airport Terminal – HER

Flight Queries? Call an Expert

A lot needs to be figured out before we air travel and where we choose to travel from  and with whom. Cyprus Airways Heraklion terminal helps travelers with smooth and safe travels with them. Cyprus Airways has a staff of well trained professionals on flight as well as on ground to help travelers with their queries and make sure they have a wonderful carefree travel with them. Based on your requirements of inflight entertainment, baggage allowance, medical assistance, pet assistance, meal offered, Cyprus Airways provides a unique set of services. Here is a detailed overview of these services provided by Cyprus Airways.

Details of Cyprus Airways Heraklion Airport – HER

The Cyprus Airways HER Terminal is 1, at Heraklion International Airport.

Airport NameHeraklion Airport N. Kazantzakis
Cyprus Airways Heraklion Airport AddressHeraklion 716 01, Greece
Airport CodeHER
Cyprus Airways Heraklion Airport Contact Number+30 281 039 7129
Cyprus Airways HER TerminalTerminal – 1
Working Hours24 hours
Official Website

Services provided by Cyprus Airways at Heraklion Airport Terminal HER

At the Office of Cyprus Airways at HER Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment

Cyprus Airways Flight Bookings And Cancellations

At the Terminal 1 of Heraklion, you will find the Cyprus Airways staff. You can seek assistance with flight bookings and cancellations from them. Keep in mind that for cancelling your flight ticket they must be bought from the original source, not third-party sources. 

Cyprus Airways Manage Bookings At Heraklion Airport

Additionally, the terminal staff can be requested to make modifications and add additional services to your reservations. Feel free to ask the Cyprus Airways HER terminal staff for any assistance needed.

Check In With Cyprus Airways At Heraklion

You can check in on time with Cyprus Airways, by reaching the airport at least 3 hours before your flight. Another effective way to save your time at the airport is by checking in online. Once you are done with all the formalities your flight will leave from Cyprus Airways HER terminal departures.

Cyprus Baggage Allowance And Claim At Heraklion

As per the baggage policy laid out by Cyprus Airways, Your luggage allowance is based on your flight ticket type. For more clarity, you can visit the official Cyprus Airways website to check out their baggage policy. Once you land at Cyprus Airways HER terminal arrivals at your destination then you can claim your luggage.

Cyprus Delayed and Lost Baggage At Heraklion

Cyprus Airways makes sure your luggage arrives with you to your destination but in case it doesn’t happen. You must immediately notify the lost and found department at your destination and they will look for your luggage. And communicate with you regarding the result of the search. Travelers can report damage at the destination airport before you leave the airport. You can provide details and fill in the required forms regarding damage caused to your luggage. You can mail them your concerns at

Connectivity At Heraklion

As soon as you step into the airport you will find yourself under the wireless connectivity throughout the airport. This service is free and it is very easy to connect your devices to the wifi. If needed, seek assistance from the airport staff available.

Traveling With Pets And Service Dogs With Cyprus Airways

Cyprus Airways pet policy allows pets such as cats and dogs only to be transported in a cabin and cargo. Pet travel fee ranges from 50 euro to 120 euro depending upon the flight journey. Service dogs are allowed to travel in a cabin with the passenger free of cost provided you have all the required documentation. For any assistance needed ask for help from the Cyprus Airways HER terminal staff present at the airport.

Children Traveling Alone With Cyprus Airways

This service is only available on direct flights operated by Cyprus Airways. Cyprus allows children between the ages of 5 years and 11 years to travel with them without an adult. Upon parental request, this service can also be available for ages 12 to 16. By calling the customer care line you can request this service. Cyprus Airways will need the identification of the adult who will pick up the minor at the destination.

Special Assistance Requested At the Heraklion

Passengers with physical disabilities and dysfunction are provided assistance at the airport. Such as moving within the airport, baggage check-in, security check, and other assistance required. The Cyprus Airways HER terminal staff will assist you with this.

Parking Facility Available At Heraklion

At terminal 1 of Heraklion, you will find a parking facility. Just choose the plan that makes the most sense to you and park away. If needed, ask the airport staff for more clarity about the parking plans.

Lounges Available At Heraklion

The Lounge is available at HER where you can relax and enjoy during your air travel. In a peaceful environment, you can take a nap, shower, or work during your air travel break. So the lounge experience will be totally worth it.

Car Hire Service Available At Heraklion

You will find a number of rental companies offering car hire and rental services at the Heraklion. Based on your and your group’s needs you can make bookings and travel.

This content is centred around the information related to the Cyprus Airways terminal at HER. So use the information available here when you wish to visit the airport terminal office of Cyprus Airways. Safe Travels!

Cyprus Airways Heraklion Airport Map

Frequently Asked Questions (FAQs) of Cyprus Airways Heraklion Airport – HER

What terminal is Cyprus Airways at Heraklion – HER?

The terminal at Heraklion is Terminal 1. This terminal is a hub of several services and facilities offered. It makes your wait worth it.

How early should I arrive at the HER terminal before my flight?

It is generally recommended to arrive at the terminal at least two hours prior to your domestic flight and three hours for international flights.

Are there any dining options available at Heraklion terminal?

Yes, the HER terminal offers a variety of dining options including restaurants, cafes, and food outlets, catering to different tastes and preferences.

Is there Wi-Fi available at Cyprus Airways Heraklion Terminal?

Yes, complimentary Wi-Fi is available throughout the terminal, allowing passengers to stay connected during their time at the airport.

Are there any shops or boutiques at HER terminal?

Yes, it features a range of shops and boutiques where passengers can find travel essentials, souvenirs, and other items.

Is there a lounge available for passengers at Heraklion Terminal?

Yes, there are lounges available for passengers seeking a more comfortable and exclusive environment, with amenities such as refreshments and Wi-Fi access.

Are there any transportation services from HER terminal to the city center?

Yes, there are various transportation options available, including taxis, public buses, and car rental services, providing convenient access to the city center.

Is there assistance available for passengers with special needs or disabilities?

Yes, it is equipped with facilities and services to assist passengers with special needs, including accessible restrooms and dedicated staff members trained to provide assistance.

What should I do if I lose my baggage at the Heraklion Terminal?

In case of lost baggage, you can report the issue to the airline’s baggage service desk at the terminal. They will assist you in tracking and recovering your luggage.

Are there any currency exchange services available at Cyprus Airways Heraklion Terminal?

Yes, there are currency exchange counters and ATMs available at the HER terminal, allowing passengers to conveniently exchange their currency or withdraw cash.


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