Delta Airlines O’Hare International Airport Terminal (ORD)

Flight Queries? Call an Expert

You might have got ahead with planning your air trip thoughtfully and with all expert advice, but there could be unforeseen events hampering your way to travel. No wonder, it could be a celebratory occasion or a business conference you miss attending due to the complexities of your air travel. Therefore, make sure to go through this informative guide to stay alert and proceed carefully. This guide will acquaint you with important information related to Delta Airlines O’Hare Terminal, ticket reservations, lost or delayed baggage claims, special services, and much more.

Details of Delta Airlines O’Hare Airport

The Delta Airlines O’Hare Terminal is 5 at O’Hare International Airport. 

Airport NameO’Hare International Airport
Delta Airlines O’Hare Airport Address10000 W Balmoral Ave, Chicago, IL 60666, United States
Airport CodeORD
Delta Airlines O’Hare Airport Contact Number+18008326352
Delta Airlines O’Hare Airport TerminalTerminal 5
Working Hours24 hours

Services provided by Delta Airlines at O’Hare Airport Terminal ORD

At the Office of Delta Airlines at O’Hare Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment


Contact travel representatives at Terminal 5 for queries related to reservations. You can request information about upcoming flights and pay to book a suitable flight.

Manage Booking

You don’t need to be concerned about any urgent changes you might need to make to your current reservation. The customer service agents assist you in changing your reservation by helping you add extra seats, upgrade your seat, reschedule your flight, and more.

Cancellation and Refund

You might have to cancel your flight due to an emergency. Speak to a representative at the Delta Airlines O’Hare Terminal for detailed information about cancellation and how to get a refund, if the same is applicable to your ticket.

Delayed, Lost, or Damaged Baggage

In case of such a situation, you must immediately contact a Delta agent at the Baggage Service Center located at the airport. You will be provided with a File Reference Number, which is an alphanumeric code of 8-10 digits. You need to enter the code in a form to be submitted to claim your baggage. You might also have to produce the required documents to proceed with the same.

Check-in at Delta Airlines O’Hare Terminal

Keep your travel documents on hand and prepared to present them at the Delta check-in desk in Terminal 4. You will be advised to take the necessary actions if your baggage weighs more than the permitted limit. You might also have to pay extra baggage charges. You will receive the boarding pass once everything has been settled at the desk.

Flight Status

To know the current status of your flight, contact the team at the helpdesk of Delta Airlines. 

Special Services

All the special needs of passengers are taken full care of. You are advised to speak to Delta Airlines agents at Terminal 5 to request the arrangement of a wheelchair, medical devices for visual or hearing aid etc. Even if you are allergic to certain substances, you may also clear your concern with the team. At the airport, you might be advised to speak to a Complaint Resolution Official who can provide assistance with issues related to Department of Transportation disability regulations and Delta policies on disability. 

To request special assistance services online, you may submit a form available on the website of Delta Airlines. This form can only be filled out if at least 7 days are left in your travel. You shall get a revert from the airline’s team.

Delta Airlines Lounges

You can enjoy and have a good time at the Delta Sky Club Express, located at Terminal 5 check-in level, which is to the right of the TSA security checkpoint. The lounge is open daily from 5:00 am to 8:45 pm.

There is another lounge Delta Sky Club at this terminal. It is operational daily from 4:45 am to 11:30 pm.

Car Rental

Car rental services can be booked from the airport without any hassle. Talk to an agent at Terminal 5 and get the booking done.

Delta Airlines O’Hare Airport Map

Frequently Asked Questions (FAQs) of Delta Airlines O’Hare Airport

What terminal does Delta Airlines use at O’Hare Airport?

Delta Airlines operates all its flights, arrivals and departures from Terminal 5 at O’Hare International Airport.

What is the Delta Airlines O’Hare Airport terminal for flight departures?

Delta Airlines manages all its departing flights from Terminal 5 at O’Hare International Airport.

What is the Delta Airlines O’Hare airport terminal for flight arrivals?

Delta Airlines receives all its arriving flights at Terminal 5 at O’Hare International Airport.

Can I avail lounge services at the airport?

Yes! O’Hare International Airport houses a number of airport lounges; Delta Airlines passengers can opt to use the Delta Sky Club or one of the other lounges.

Are car rental bookings available from the airport?

Free shuttles provided by the various rental agencies offer a ride from the baggage claim to the car rental facility; travelers can rent a car of their choosing at the Car Rental facility.

Is a parking facility available at O’Hare International Airport?

Yes! O’Hare International Airport offers a range of parking options.


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