Delta Airlines O’Hare International Airport Terminal (ORD)

You might have got ahead with planning your air trip thoughtfully and with all expert advice, but there could be unforeseen events hampering your way to travel. No wonder, it could be a celebratory occasion or a business conference you miss attending due to the complexities of your air travel. Therefore, make sure to go through this informative guide to stay alert and proceed carefully. This guide will acquaint you with important information related to Delta Airlines O’Hare Terminal, ticket reservations, lost or delayed baggage claims, special services, and much more.

Details of Delta Airlines O’Hare Airport

The Delta Airlines O’Hare Terminal is 5 at O’Hare International Airport. 

Services provided by Delta Airlines at O’Hare Airport Terminal ORD

At the Office of Delta Airlines at O’Hare Terminal, passengers can avail themselves of the following services / amenities:

Booking

Contact travel representatives at Terminal 5 for queries related to reservations. You can request information about upcoming flights and pay to book a suitable flight.

Manage Booking

You don’t need to be concerned about any urgent changes you might need to make to your current reservation. The customer service agents assist you in changing your reservation by helping you add extra seats, upgrade your seat, reschedule your flight, and more.

Cancellation and Refund

You might have to cancel your flight due to an emergency. Speak to a representative at the Delta Airlines O’Hare Terminal for detailed information about cancellation and how to get a refund, if the same is applicable to your ticket.

Delayed, Lost, or Damaged Baggage

In case of such a situation, you must immediately contact a Delta agent at the Baggage Service Center located at the airport. You will be provided with a File Reference Number, which is an alphanumeric code of 8-10 digits. You need to enter the code in a form to be submitted to claim your baggage. You might also have to produce the required documents to proceed with the same.

Check-in at Delta Airlines O’Hare Terminal

Keep your travel documents on hand and prepared to present them at the Delta check-in desk in Terminal 4. You will be advised to take the necessary actions if your baggage weighs more than the permitted limit. You might also have to pay extra baggage charges. You will receive the boarding pass once everything has been settled at the desk.

Flight Status

To know the current status of your flight, contact the team at the helpdesk of Delta Airlines. 

Special Services

All the special needs of passengers are taken full care of. You are advised to speak to Delta Airlines agents at Terminal 5 to request the arrangement of a wheelchair, medical devices for visual or hearing aid etc. Even if you are allergic to certain substances, you may also clear your concern with the team. At the airport, you might be advised to speak to a Complaint Resolution Official who can provide assistance with issues related to Department of Transportation disability regulations and Delta policies on disability. 

To request special assistance services online, you may submit a form available on the website of Delta Airlines. This form can only be filled out if at least 7 days are left in your travel. You shall get a revert from the airline’s team.

Delta Airlines Lounges

You can enjoy and have a good time at the Delta Sky Club Express, located at Terminal 5 check-in level, which is to the right of the TSA security checkpoint. The lounge is open daily from 5:00 am to 8:45 pm.

There is another lounge Delta Sky Club at this terminal. It is operational daily from 4:45 am to 11:30 pm.

Car Rental

Car rental services can be booked from the airport without any hassle. Talk to an agent at Terminal 5 and get the booking done.

Delta Airlines O’Hare Airport Map

Frequently Asked Questions (FAQs) of Delta Airlines O’Hare Airport