Emirates Addis Ababa Bole Airport Terminal – ADD

Flight Queries? Call an Expert

Emirates airlines flies to 152 destinations across the world. In Addis Ababa, it operates from Addis Ababa Airport. Passengers who are wondering Emirates Airlines Addis Ababa Terminal can refer to the following information. The Emirates lounge is also present at the airport for passengers to rest before boarding the plane. Use the contact address below to connect with Emirates airlines representatives.

Details of Emirates Airlines Addis Ababa Airport

The Emirates Airlines Addis Ababa Terminal is 1, at Addis Ababa International Airport.

Airport NameAddis Ababa Bole International Airport
Emirates Airlines  Addis Ababa Airport AddressXQMW+GG7, Addis Ababa, Ethiopia
Airport CodeADD
Emirates Airlines Addis Ababa Airport Contact Number+25 111 551 7000
Emirates Airlines Addis Ababa TerminalTerminal 1
Working Hours24 hours
Official Websitehttps://www.emirates.com/
Instagram Accounthttps://www.instagram.com/emirates/

Services provided by Emirates Airlines at Addis Ababa Airport Terminal ADD

At the Office of Emirates Airlines Addis Ababa Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment

Flight Ticket Booking

To book Emirates tickets, visit Terminal 1 at Addis Ababa airport. Inform the staff about the preferred destination and choose the flight from the available list as per ticket type and budget. Finally, handover the documents and information required to book the flights. The staff will share the final details with the receipt after confirmation. 

Flight Ticket Cancellations and Refunds

Emirates allows online and offline cancellations. Addis Ababa Emirates terminal ticket office assists the passengers to cancel their scheduled flight and shares the refund policy applicable to the specific ticket.  

Manage Bookings

Emirates ticket related services ranging from booking,cancellations to changes are accessible from Addis Ababa Emirates office. Inform the staff about the service required and check the charges applied before finalizing the decision to avail the service. 

Pet Travel on Emirates

Four months and older pets are allowed at Emirates. You need to fill the form at least a week before reserving the flight to know if the pet qualifies the eligibility criteria of the airline and the country you are flying to. After filling the form, the airline informs the relevant detail  via email.

Delayed, Lost or Damaged Baggage

Damaged or lost bag complaints must be immediately registered via a phone call or direct meeting with the concerned authority.  Call Emirates Addis Ababa terminal (800) 777-3999 baggage to inform the staff about the issue and ask for a solution.  Compensation will be offered for damages due to the airline’s fault.


Clear the security at the airport and walk to the Emirates check-in kiosk or counter to get a boarding pass. Remember or carry the booking reference with an identity card to confirm the details during the check-in. After confirming flight details, click okay to print the pass on the kiosk screen.

Airport Lounge

Emirates can use the airline’s private lounge at Terminal 1. The lounge also offers additional services like WiFi, food and beverages and others.  The lounge is designed to create a peaceful space for passengers to rest or involve  in other activities like business meetings, watching a movie, musical,etc.

Special Assistance Service

Fill the special assistance and wellness form to request assistance from the airline. Emirates as per the requests share the possible supplies and support it can extend during the journey.  It is advised to clearly mention the details about the assistance required for a much personalized service.

Rental Cars at Addis Ababa Airport

Book or rent a car and taxi to drive to or from Addis Ababa airport. Early bookings often receive discounts, saving some extra cents keeping the budget in place. Options are available in car and taxi as per the seat and space requirement. 

Parking at Addis Ababa Int’l Airport

Travelers at Addis Ababa airport can use the parking service for a certain payable fee. The charges are applied as per the usage and hours or days the vehicle is stored at the airport. Due to heavy traffic, the parking area is full on many occasions. Thereby, visit the website to check the parking availability and book some space for your vehicle. 

Services & Amenities at Addis Ababa Airport

  • ATMs & Cash to Card Machines
  • Fast Track 
  • Gift Shops 
  • Restaurants and Cafes
  • WiFi
  • Lost & Found
  • Retail Services
  • Mailboxes
  • Smoking Rooms 
  • News and Magazines 
  • Charging Stations
  • Financial Services 
  • Mail-back Program
  • Masks
  • Prayer Areas 
  • Airport Hotels 
  • Information Office 
  • Medical Help
  • VIP Terminal 
  • Family Services 
  • Assistance facilities  

Check List of Emirates Airlines Offices

The list goes on for services available at Addis Ababa airport. Take a glance at the airport website to know the shops and other facilities present at your terminal. Terminal 1 has a variety of shops offering food to clothing products for sale to the visitors of Addis Ababa airport. 

Emirates Airlines Addis Ababa Airport Map

Frequently Asked Questions (FAQs) of Emirates Airlines Addis Ababa Airport

Do I get lounge access with Emirates at Addis Ababa Airport?

Passengers can enjoy the benefits of food, snacks, beverages and several other facilities offered at Emirates private lounge.

What Terminal is Emirates at Addis Ababa Airport?

Emirates functions from Terminal 1 of Addis Ababa Airport.

Where is Emirates Departure Terminal?

Emirates flights departures take place at terminal 1 of Addis Ababa Airport.

What is the flight code used by Emirates Airlines ?

Flight code for Emirates aircrafts is EK.

Are car rental bookings available from the Addis Ababa Airport?

Yes, Passengers can book rental cars to arrive or leave the airport.

Is there a parking facility at Addis Ababa Airport?

Parking areas of Addis Ababa offer connected entrance to terminals at the airport.


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