Etihad Airways Kuala Lumpur Airport Terminal – KUL

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Are you ready to experience the epitome of luxury and seamless travel? Step into a world of elegance and convenience at Etihad Airways Kuala Lumpur Terminal. Designed to cater to discerning travellers like you, our terminal offers a gateway to extraordinary journeys. From the moment you set foot in our terminal, you’ll be greeted by an atmosphere of sophistication and impeccable service. Whether you’re travelling for business or pleasure, our dedicated team is committed to providing you with a memorable experience. With state-of-the-art facilities, exclusive lounge access, delectable dining options, & efficient services, it is your way to comfort & indulgence. Get ready to embark on a journey that transcends expectations and sets new standards in luxury travel.

Details of Etihad Airways Kuala Lumpur Airport

The Etihad Airways Kuala Lumpur Terminal is 1, at Kuala Lumpur International Airport.

Airport NameKuala Lumpur International Airport 
Etihad Airways Kuala Lumpur Airport AddressKuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia
Airport CodeKUL
Etihad Airways Kuala Lumpur Airport Contact Number+60 3-8776 2000
Etihad Airways Kuala Lumpur TerminalTerminal 1
Working Hours24 hours
Official Website
You Tube
Instagram Account

Services provided by Etihad Airways at Kuala Lumpur Airport Terminal KUL

At the Office of Etihad Airways Kuala Lumpur Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment

Baggage Services

Ensuring a hassle-free baggage experience is a top priority for the Airways. The airline has a dedicated team that works tirelessly to handle your luggage seamlessly. From the moment you check it in until you collect it. At terminal, you’ll find convenient baggage drop-off counters where you can efficiently hand over your bags. The terminal also boasts well-organised baggage claim areas, making it easy for you to retrieve your belongings upon arrival. The helpful baggage assistance personnel are always on hand to provide assistance and guidance.

Flight Information

Keeping track of the latest flight information be it Etihad Airways Kuala Lumpur terminal arrivals or departure is crucial for a seamless travel experience. They have implemented advanced display screens positioned strategically throughout the terminal. These state-of-the-art screens deliver real-time updates on flight schedules, gate assignments, delays. It can be any other pertinent details you need to be aware of. Moreover, the staff are friendly and well-informed. They are ready to offer personalised assistance to ensure you have all the necessary information about your flight. Whether you have queries about boarding procedures or require clarifications on any aspect of your journey. The dedicated personnel are readily available to assist you.

Special Assistance Services

They ensure, be it arrival or Etihad Airways Kuala Lumpur terminal departures that travel is accessible & comfortable for all passengers. They offer a range of special assistance services to cater to the diverse needs of their passengers. Whether you require wheelchair assistance, priority boarding, or any other special accommodations. Their dedicated staff is ready to provide the necessary support and ensure a smooth travel experience for you.

Pet Travel Services

They recognize that pets are an integral part of many families and welcome them on board. At the Etihad Airways terminal at Kuala Lumpur, they provide pet travel services. It ensures the safe and comfortable transportation of your furry companions. With dedicated pet check-in counters and pet-friendly facilities, they take every measure. It ensures that your pets receive the care and attention they deserve during their journey.

List of Worldwide Etihad Airways Offices

Airport Lounge Access

Indulge in a world of comfort and relaxation at the exclusive airport lounges offered by Etihad Airways Terminal. Whether you are arriving or departing, these premium lounge facilities provide a serene and tranquil environment where you can unwind before or between flights. Enjoy a range of amenities, including comfortable seating, complimentary refreshments, Wi-Fi access, and dedicated staff who are there to cater to your needs and make your stay a memorable one.

Dining and Shopping

Etihad Airways Kuala Lumpur Terminal offers a delightful array of dining and shopping options to enhance your travel experience. Discover a diverse range of restaurants & cafes that cater to every palate, serving international cuisine as well as local delicacies. Additionally, explore a selection of retail outlets offering a variety of products, from luxury brands to unique souvenirs. Take the opportunity to indulge in some retail therapy or savour a delicious meal before your flight.

Wi-Fi Connectivity

Stay connected throughout your journey with the complimentary Wi-Fi service provided at the terminal. They offer reliable and high-speed internet access. It allows you to browse the web, stay connected with loved ones, or catch up on work while waiting for your flight. Enjoy seamless connectivity and make the most of your time at the airport.

Lost/Delayed/Damaged Baggage Assistance

In the unfortunate event of lost, delayed, or damaged baggage at the terminal, it is crucial to take immediate action. They have a dedicated team to assist you in locating lost baggage. They will guide you through the process of filing a claim for damaged or delayed baggage. Rest assured that the airline is there to support you and resolve any issues related to your baggage promptly.

Booking and Manage Booking

When it comes to booking your flights, you have various convenient options at your disposal. You can easily book your flights online through their official website, offering a user-friendly interface for a seamless booking experience. Alternatively, you can reach out to their customer service centre to make your reservations. They also provide the option to book through travel agents or third-party booking platforms. It gives you flexibility in choosing the method that suits you best. Managing your booking is equally effortless, with online platforms. Allowing you to access your itinerary, choose seats, and make modifications according to your preferences.

Etihad Airways Kuala Lumpur Airport Map

Frequently Asked Questions (FAQs) of Etihad Airways Kuala Lumpur Airport

What are the check-in options available at Etihad Airways Kuala Lumpur Terminal?

You can enjoy convenient check-in options such as online check-in, self-service kiosks, and traditional check-in counters. These options provide flexibility and allow you to choose the method that suits you best.

What terminal is Etihad Airways at Kuala Lumpur?

It operates from Terminal 1 at Kuala Lumpur. When you arrive at the airport, signage and the information desk can guide you to the designated check-in counters and departure gates within Terminal 1.

How early should I arrive at Terminal before my flight?

It is recommended to arrive at the airport at least 3 hours before international flights & 2 hours before domestic flights. This gives you sufficient time for check-in, security procedures, and other pre-flight preparations.

Are there any special services available for passengers with disabilities or special needs?

Yes, they offer special assistance services for passengers with disabilities or special needs. These services include wheelchair assistance, priority boarding, and dedicated staff to ensure a smooth travel experience. It is advisable to inform the airline in advance about any specific requirements.

Are there airport lounges available at Etihad Airways Kuala Lumpur Terminal?

Yes, they provide exclusive airport lounges where passengers can relax, enjoy complimentary refreshments, access Wi-Fi, & make use of various amenities. The lounges offer a comfortable and tranquil environment before or between flights.

Can I access Wi-Fi at Etihad Airways Terminal?

Yes, complimentary Wi-Fi connectivity is available. Passengers can stay connected, browse the internet, and communicate with loved ones. Or catch up on work during their time at the terminal.

What dining options are available at Etihad Airways?

They offer a diverse range of dining options, including international cuisine and local delicacies. Passengers can choose from a selection of restaurants and cafes to satisfy their culinary preferences before departure or during layovers.

How can I track the status of my flight at Etihad Airways?

You can easily track the status of your flight through various means. The terminal provides state-of-the-art display screens and announcement systems. It continuously updates passengers on flight schedules, gate assignments, delays, and important announcements. Alternatively, you can approach the friendly staff for personalised assistance.

What should I do if my baggage is lost, delayed, or damaged at Etihad Airways?

In the unfortunate event of lost, delayed, or damaged baggage, it is important to report the issue immediately to the airline. A dedicated staff assists in locating lost baggage or guides you through the process of filing a claim for damaged or delayed baggage.

How can I contact customer support for Etihad Airways at Kuala Lumpur Terminal?

To contact customer support, you can refer to their official website for the most up-to-date contact information. The website will provide you with the appropriate phone numbers or email addresses to reach out to the airline’s customer service representatives.


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