Etihad Airways London Heathrow Airport Terminal (LHR)

Flight Queries? Call an Expert

Multiple things need to be kept track of by travelers; baggage allowance, flight status, on board dining, seat selections, check-in timings, special assistance services, pet travel services, in flight entertainment / wifi, etc., are just some of the many things which need to be checked prior to a flight. This page provides details relevant to travelers planning a flight / preparing for an upcoming flight arriving at or departing from the Etihad Airways London Heathrow International Airport Terminal. Travelers would find the information shared here useful and relevant to their task at hand.

Details of Etihad Airways London Heathrow Airport

The Etihad Airways Heathrow Terminal is 4, at Heathrow International Airport.

Airport NameHeathrow Airport
Etihad Airways London Heathrow Airport AddressLongford TW6, United Kingdom
Airport CodeLHR
Etihad Airways London Heathrow Airport Contact Number+448443351801
Etihad Airways London Heathrow Airport TerminalTerminal 4
Working Hours24 hours

Services provided by Etihad Airways at London Heathrow Airport Terminal LHR

At the Office of Etihad Airways at Harry Reid Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket BookingCodeshare
Online Check-inAnimals and Pets
Unaccompanied Minor ServiceAirport Transfers
Flight InformationSeats Selection and Enquiries
In-Flight MealsTransit Information
In-Flight/Airport WifiRescheduling
Delayed FlightsKiosk Check-in
Promotional FaresDuty-Free Allowance
Concierge ServicesVisa Information
Airport TransportationImmigration Services
Visa on ArrivalAirport Facilities
Flight Ticket CancellationDuty-Free
Counter Check-inSports Equipment
Baggage AllowanceIn-Flight Duty-Free
Airport LoungesPrivilege Club
Missing LuggageReceipts and Refunds
In-Flight EntertainmentTrip Insurance


Individuals and / or groups can request the assistance of crew present at the office of the Etihad Airways terminal at Heathrow airport to make flight ticket reservations. Ticket bookings can also be made by travelers themselves through the Etihad website( and mobile app.

Manage Booking

Making changes to an existing booking and / or adding or removing flight related amenities and services can be done with the help of airline’s representatives on duty at the Etihad London Heathrow terminal office. Alternatively, passengers can manage their own bookings by themselves through the Etihad Airways mobile app / website.

Baggage Allowance

Baggage allowance varies in accordance to the flight route and the ticket / fare class type; the airline’s website has a baggage calculator which may be used to find out the precise baggage allowance depending on the flight route. For queries regarding baggage allowance, contact the airline’s personnel at the Etihad Airways office.

Cancellation and Refund

Ancillaries and Global Service charges are non-refundable; passengers can request for cancellations of tickets issued 5 days prior to the intended flight’s departure time.

Pet Travel Services

The airline pet travel services for passengers who wish to bring along their household cat / dog / falcon / trained service dog. Travelers would be required to fill an online form and submit necessary documents. The travelers would be required to submit requests for pet travel reservations at least 2 weeks prior to scheduled departure of their intended flight. For details and other information, contact the office of the Etihad terminal at Heathrow airport.

Delayed, Lost, or Damaged Baggage

For matters concerning lost / damaged / delayed baggage, contact the airline’s representatives at the baggage service desk at the airport immediately. Tickets issued by third party travel websites / agencies / agents are not catered to at the Etihad Heathrow terminal office.


Passengers can check-in for their flight either via the “online check-in” feature available through the airline’s website / mobile application or self service kiosk at the airport or in person at the Etihad Airways Heathrow terminal.

List of Worldwide Etihad Airways Offices

Special Assistance Services

Requests for special assistance services must be submitted at least 48 hours before a passenger’s intended flight’s scheduled departure time. For a complete listing of special assistance services offered by the airline, contact the office of the Etihad Airways terminal at London Heathrow International airport.

In-flight Wi-fi

Etihad Airways fleet is wifi enabled; passengers who wish to connect to inflight wifi can purchase a pack. Wifi for First class passengers and Etihad Guest Platinum members is complimentary, other class passengers would need to purchase a wifi pack; wifi pack prices are listed below:

Wifi PackCost (USD)
Chat (20MB)$ 1.99
1 Hour (100MB)$ 6.99
6 Hours (200MB)$ 15.99
24 Hours (350MB)$ 29.99

More information can be requested of the personnel stationed at the Etihad Airways London Heathrow terminal office.

Airport Lounge

Passengers of the airlines can access and use the Air India lounge, located in Terminal, due to the lack of a dedicated Etihad lounge at this airport. For details pertaining to access and usage, kindly check the airline’s website or call / visit the office of the Etihad Airways terminal at London Heathrow airport.

Car Rental at London Heathrow Airport

In the arrivals area of the terminals at London Heathrow airport have been outfitted with courtesy phones and / or car rental company counters for arriving travelers who wish to hire cars. The airport staff can be requested for guidance.

Parking at London Heathrow Intl Airport

London Heathrow airport has provided multiple parking options to facilitate all travelers’ parking needs. The option for advance booking has also been provided via the airport’s official website. The Easy AirTrain connects all the terminals to the parking lots for the convenience of travelers to commute to and fro.

Services & Amenities at London Heathrow International Airport

A variety of services and amenities have been put together at the airport for the convenience of all travelers; these services and amenities help ensure a great overall airport experience:

  • Airport Information
  • ATM
  • Baggage Storage
  • Charging Station
  • Currency Exchange
  • Ground Transportation
  • Lounges
  • Medical Office
  • Nursing Suites
  • Restrooms
  • Service Animal & Pet Relief
  • Worship Spaces
  • Restaurants
  • Books & Magazines
  • Convenience Shopping
  • Duty Free
  • Electronics
  • Fashion & Accessories
  • Florist
  • Gifts & Souvenirs
  • Spirits & Wine
  • Travel Essentials

For more details, refer to the airport’s official website and / or check for help from the airport staff.

Etihad Airways London Heathrow Airport Map

Frequently Asked Questions (FAQs) of Etihad Airways London Airport

What terminal is Etihad Airways at Heathrow Airport?

The Etihad flights operations are managed from Terminal 4 in Heathrow International Airport.

Where are the Etihad Airways Heathrow terminal arrivals?

Terminal 4 at Heathrow airport is used for all arriving Etihad Airways flights.

Where are the Etihad Airways Heathrow terminal departures?

Terminal 4 at Heathrow international airport is used for Etihad flight departures.


One thought on “Etihad Airways London Heathrow Airport Terminal (LHR)

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