Etihad Airways Tan Son Nhat Airport Terminal – SGN

Flight Queries? Call an Expert

Etihad Airways Ho Chi Minh City Terminal helps travelers by putting to rest their air travel-related worries. The terminal staff of Etihad airline will help you in making bookings, collecting all the essential details regarding an upcoming flight, ensuring that the pre-allocated baggage allowance meets the luggage requirements, onboard wifi, inflight dining, choosing a preferred seat for the flight, parking at the airport, car hire. This article offers details regarding the Etihad Airways terminal at Ho Chi Minh City. Passengers can use the information provided here to plan their upcoming flights with Etihad Airways, whether arriving at or departing from Ho Chi Minh City.

Details of Etihad Airways Ho Chi Minh City Airport – SGN

The Etihad Airways SGN Terminal is 1, at Tan Son Nhat International Airport.

Airport NameTan Son Nhat International Airport
Etihad Airways Ho Chi Minh City Airport AddressTrường Sơn, Phường 2, Tân Bình, Thành phố Hồ Chí Minh, Vietnam
Airport CodeSGN
Etihad Airways Ho Chi Minh City Airport Contact Number+84 83 8485 383
Etihad Airways SGN TerminalTerminal – 1
Working Hours24 hours
Official Website
You Tube
Instagram Account

Services provided by Etihad Airways at Ho Chi Minh City Airport Terminal SGN

At the Office of Etihad Airways SGN Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment

Making Etihad Flight Bookings At Ho Chi Minh City

Etihad Airways allows passengers to make reservations or bookings, be it individual or group, at the terminal 1 office. The Etihad Airways SGN Terminal office staff will prepare a well-thought-out flight itinerary for you. You can book your hotel, car, airport transfer, and flight bookings in advance. These flight modifications can also be done using online means as well.

Manage Etihad Flight Bookings At Ho Chi Minh City

The manage bookings tool helps in making changes to your flights or requesting services to your tickets such as viewing booking details, changing flights, booking travel extras like pre-select a seat, Adding checked Baggage, Pre-order a meal, Add internet access, Book a lounge, pet travel, sports equipment and more. The terminal staff will help you in making all these changes. You can either do it online or request assistance with bookings at the Etihad Airways terminal at SGN.

Requesting Refunds At Ho Chi Minh City

If you have tickets issued by 3rd party travel sites, travel agencies, or travel agents, you cannot request cancellation at the office of Etihad Airways terminal at Ho Chi Minh City. Only requests for cancellations or refunds for tickets directly issued by the Etihad Airways official channels will be entertained. The Etihad Airways SGN Terminal staff will communicate the refund status.

Inflight Wifi Available On Etihad Flights

Etihad Airways provides inflight wifi, and it is complimentary for First Class and Etihad Airways Guest Platinum members. For Gold, Silver, and Bronze membership-holding passengers, wifi plans are available for discounts at 75%,25%, and 10 %, respectively. Wifi Plans are as follows:

Plan and DataFee Charged
Lite 50 MB$5.95
Flex 150 MB$15.95
Premium 300 MB$29.95

Connectivity At The Ho Chi Minh City

The entire Ho Chi Minh City is under the connectivity of seamless wifi. The wifi is free, and you can connect your devices while waiting at Ho Chi Minh City. If you need assistance with connecting your devices, you can ask the airport staff available to help you.

Service Animals And Pet Travel With Etihad Airways

Etihad Airways needs to be notified 48 hours prior to your flight when you are flying with a service dog. As per the pet policy, Etihad allows pets to travel with them in the cabin as well as checked Baggage. If you need assistance, ask the Etihad Airways SGN Terminal staff for help.

Baggage Allowance And Claim At Ho Chi Minh City

Baggage allowance is based on your flight fare or class type. You can refer to the Etihad Airways website to get a better idea about your luggage allowance. Your bags can be claimed at the destination airport once your flight lands at Etihad Airways SGN terminal departures.

Lost, Delayed, Or Damaged Baggage At Ho Chi Minh City

When your bags get delayed, lost, or damaged, you have to report them immediately to an airline representative before leaving the airport at the baggage claim area or baggage service office. You can also request additional assistance at the office of the Etihad Airways terminal at Ho Chi Minh City.

Car Hire And Rental Service At Ho Chi Minh City

At the arrival level of all terminals at the Ho Chi Minh City, you will find courtesy phones or rental car agency counters. You can use it to rent or hire a car befitting your requirements. Additionally, any queries you have can be answered with the help of airport staff, the airport website, and/or Etihad Airways terminal staff.

Parking Facility Available At Ho Chi Minh City

At Ho Chi Minh City, a parking facility is available to travelers at a price. There are paid plans you can choose among that meet your needs the best.

Unaccompanied Minors Traveling With Etihad Airways

If you have booked a flight for your minor with Etihad Airways, then knowing the Terminal will help you. Arrive with the passport and the minor form filled and submit it to the staff. It would help if you stayed at least 15 minutes after the flight leaves, in case the Etihad flight has to return due to some difficulty. The acceptable age limit for unaccompanied minors is 5 to 17 years old to the airline.

Requesting Special Assistance At Ho Chi Minh City

It is always nice when a little guidance is provided, and Etihad Airways cares for its passengers so assistance is provided. When traveling with children or your pet, you need mobility or medical assistance. The Etihad Airways SGN Terminal will help you accordingly.

Lounge Facility Available At Ho Chi Minh City

The lounge facility at Ho Chi Minh City is accessible to travelers at the airport. While you wait to catch your flight or get stuck at the airport due to a delay, you can spend most of your time relaxing at the airport lounges.

This content has information on the services and amenities that are available at the  Etihad Airways Terminal at SGN. You can use this information while planning your trip with Etihad Airways. Safe Travels!

Etihad Airways Ho Chi Minh City Airport Map

Frequently Asked Questions (FAQs) of Etihad Airways Ho Chi Minh City Airport – SGN

At what Terminal is Etihad Airways at Ho Chi Minh City – SGN?

Terminal 1 is where all the flight business of Etihad Airways is handled.

Where are Etihad Airways SGN terminal arrivals?

All the Etihad flights land at the Ho Chi Minh City in Terminal 1.

Where are Etihad Airways SGN terminal departures?

The Etihad flights leave the Ho Chi Minh City using the terminal 1.

Is there in-flight wifi or inflight entertainment in Etihad Airways?

Yes, There is free and paid inflight wifi available on flights for passengers depending upon their fare type flying with Etihad Airways.

Can a minor fly alone with Etihad Airways?

Yes, a minor from age 5 to 12 years old can fly as an unaccompanied minor with Etihad Airways.


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