The comfort of a hassle free trip is unparalleled; a smooth and trouble free travel plan is every travelers’ ultimate want. It is safe to say that the best way to make sure that all things come together as planned, is by making sure that one’s got enough information about the airline and all flight related matters. In order to help travelers be best prepared for an upcoming flight or a future flight which would depart from or arrive at the FlyDubai Airlines Juba International Airport Terminal, information has been compiled and shared in this segment.
Details of Flydubai Airlines Juba Airport
The Flydubai Airlines Juba Terminal is 1, at Juba International Airport.
|Airport Name||Juba International Airport|
|Flydubai Airlines Juba Airport Address||Juba, South Sudan|
|Flydubai Airlines Juba Airport Contact Number||+211 924 153 709|
|Flydubai Airlines Juba Terminal||Terminal – 1|
|Working Hours||24 hours|
Services provided by Flydubai Airlines at Juba Airport Terminal JUB
At the Office of Flydubai Airlines Juba Terminal, passengers can avail themselves of the following services / amenities:
|Flight Ticket Booking and Cancellation||Ticket Rescheduling|
|Web / Online Check-in||Airport Counter Check-in|
|Kiosk Check-in||Airport and In-Flight Wifi|
|Unaccompanied Minor||Travel with Pets or Animals|
|Baggage Allowance||Duty-free Allowance|
|Flight Information||Airport Lounges|
|Visa-related Information||Pet Relief Area|
|Missing Luggage||Immigration Services|
|First Class and Business Class Seats Enquiries||Economy Class Seat Enquiries|
|Privilege Club||Delayed Flights|
|Transit Information||Privilege Club|
|Seats Selection and Enquiries||Concierge Services|
|Airport Facilities||In-Flight Entertainment|
Persons may make their flight reservations through the FlyDubai website and mobile app; however, if any travelers need assistance in order to book flight tickets, they can ask the personnel on duty at the FlyDubai Airlines Juba terminal office.
Cancellation & Refund
Cancellation of reservations is not allowed on Lite tickets; Flex and Business ticket holders can request cancellations at no extra charge. A cancellation fee of AED 200 is payable for cancellation Value tickets. Refunds granted to passengers will be in the form of FlyDubai vouchers, which may be used for payments towards another flight with the airline. All cancellations and refunds are subject to the fare rules defined by the FlyDubai Cancellation Policy. More details can be read on the FlyDubai site.
Passengers of the airline can manage their flight reservations through the airline’s website and mobile app; passengers may make changes to their trip, if necessary and / or add / remove flight related amenities. Subsequently, passengers may seek the help of the trained agents at the office of the FlyDubai Airlines terminal at Juba International Airport to manage their reservations.
FlyDubai permits passengers free carry-on baggage allowance as follows:
- Economy class passengers can bring 1 carry-on baggage that must weigh less than or equal to 7kg and the linear dimensions must not exceed 55 x 38 x 20 cm.
- Business class passengers can bring up to 2 carry-on bags which must weigh less than or equal to 7kg each and the linear dimensions must not exceed 55 x 38 x 20 cm.
And as for checked baggage allowance, the airline offers Business class passengers free checked baggage allowance of up to 3 pieces of luggage that must weigh less than or equal to 32 kg each and the linear dimensions must not exceed height 75 x width 55 x depth 35 cm. Economy class passengers must purchase checked baggage allowance; economy class passengers can buy checked baggage allowance for up to 3 pieces of luggage that must weigh less than or equal to 32 kg each and the linear dimensions must not exceed height 75 x width 55 x depth 35 cm.
Additional information may be requested from the crew at the office of the FlyDubai Airlines Juba terminal or on the airline’s website.
Passengers can opt to check-in for their intended flight either in person at the FlyDubai Airlines terminal at Juba International Airport or use the online / web / mobile check-in option available on the FlyDubai mobile app and website. Check-in at the airport stops 60 minutes prior to a flight’s scheduled time of departure.
Additional assistance related to check-in may be requested from the office of FlyDubai Airlines terminal at Juba International Airport.
Special Assistance Services
The airline offers a variety of special assistance services, such as wheelchair and mobility assistance, special care of pregnant passengers, special dietary meals, etc. Passengers need to submit a request in order to avail special service(s), at least 48 hours before departure of intended flight.
For a complete listing of special assistance services, contact (call / visit) the FlyDubai Airlines Juba terminal office or check the airline’s website.
FlyDubai aircrafts are wifi enabled; passengers can connect to the wifi and purchase a wifi pass as per their requirement [24 hours pass / 30 minute pass / one-way pass]. The prices of the wifi passes can only be checked on the inflight portal.
For additional help with onboard wifi access, kindly ask the representatives at the office of FlyDubai Airlines terminal at Juba International Airport.
Lost / Delayed / Damaged Baggage
In case of lost / damaged / delayed luggage, passengers must submit an incident report immediately with the airline representatives present in the baggage claim area / baggage service office or at the FlyDubai Airlines Juba terminal.
For more information, check the FlyDubai website or contact the FlyDubai office.
Pet Travel Service
Pet travel services are offered by the airline; pets are transported through FlyDubai Cargo. Pet travel services are conditional to FlyDubai policies and the rules regulating animal transport at the airport of departure and destination.
Persons can contact the office of FlyDubai Airlines terminal at Juba International Airport or check the airline’s website.
FlyDubai does not operate a lounge at Juba international airport, however, passengers of the airline may access and use other airline lounges present at the airport.
For details about lounge options contact the FlyDubai Airlines Juba terminal staff members or call customer service.
Car Rental at Juba International Airport
Travelers arriving at Juba airport can hire cars, if they wish to, through the car rentals options made available at Terminal 1 and Terminal 4. Travelers may seek directions and / or assistance from the airport staff, if needed.
Parking at Juba International Airport
Juba International Airport has put together some parking options to help facilitate the needs of travelers. Travelers can seek the help of airport staff, if at all needed.
Amenities & Services at Juba Airport
A multitude of services and amenities for the benefit and perusal of all travelers that arrive at and depart from Juba International Airport;
- Juba Duty Free
- Airport Mall
- Restaurants & Cafes
- Airport Hotels
- Travel Agencies
- Currency Exchange
- Health Center
- Ministry of Justice
- Lost & Found
- Luggage Packaging Services
For more details check the airport’s website or seek information from airport staff.
Flydubai Airlines Juba Airport Map
Frequently Asked Questions (FAQs) of Flydubai Airlines Juba Airport
FlyDubai flight operations are managed from Terminal 1 at Juba International Airport.
Terminal 1 in Juba International Airport is used for FlyDubai flight arrivals.
FlyDubai flights depart from Terminal 1 in Juba International Airport.