Japan Airlines Manila Office

Flight Queries? Call an Expert

If you need to board a Japan Airlines flight from Manila Airport, make sure to take a look at this complete guide. Whether you are on a business trip or traveling for holiday with friends or family, this handy information is meant for you. Rely on friendly and timely assistance provided by Japan Airlines Manila Office to enable a convenient journey for you. 

The airline’s office is located at Ninoy Aquino International Airport, and it is open from 8:30 am to 5:30 pm, Monday – Friday. The airport is also known as Manila International Airport.

Japan Airlines Manila Office Office Address2nd Floor, 6788 Ayala Avenue,
Oledan Square, Makati City
Manila, Philippines
Japan Airlines Manila Office Contact Number  +63 02 8403-2763
Working HoursMON- SAT 05:30-17:30
SUN- 05:30-16:00
Email Address jal_priority@ask.jal.co.jp
Official Websitewww.jal.com/en
Online Check Inwww.jal.co.jp/jp/en/inter/boarding/quic/info/
Check Flight Status of Japan Airlineswww.jal.co.jp/en/flight-status/inter/sp/search/
Customer Feedback Formwww.jal.co.jp/jp/en/information/
Official YouTubewww.youtube.com/user/japanairlinesjp
Official Facebookwww.facebook.com/JapanAirlinesWorldwide
Instagram Accountwww.instagram.com/japanairlines_jal/

Airport Details of Japan Airlines Manila Office

Airport NameNinoy Aquino International Airport
Airport CodeMNL
AddressPasay, 1300 Metro Manila, Philippines
Contact Number+63 28771109

Japan Airlines Manila Office Address Map

Japan Airlines Manila Office Terminal

Arrival and Departure of Japan Airlines flights are operated through Terminal 1 of Manila Airport. 

Services provided by Japan Airlines Manila Office

You could feel overwhelmed by a lot of queries or doubts from the time you make your reservation until the plane lands. Don’t allow them to interfere with your air travel, and feel free to talk to the travel managers in the Manila office of Japan Airlines.

The following services will be provided to you as guidance:

Flight Ticket Booking and CancellationTicket Rescheduling
Web Check-inAirport Counter Check-in
Airport Kiosk Check-inUnaccompanied Minor Service
Baggage AllowanceDuty-Free Allowance
Flight InformationAirport Lounges
Visa InformationIn-Flight Meals
Airport TransfersTravel Insurance
Missing LuggageImmigration Services
In-Flight WifiAirport Wifi
In-Flight EntertainmentAirport Facilities
Delayed FlightsVisa on Arrival
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
JAL Mileage BankJAL Global Club
JGC Premier MembersJAL Sakura Lounge


Contact the staff at the Japan Airlines Manila Office for reservation-related queries. 

You can also make a booking through the website of Japan Airlines


Contact the executives at the Japan Airlines Office located at Terminal 1 for cancelation and refund-related queries.  

Click here (www.jal.co.jp/jp/en/inter/change/flow/) to get complete information on canceling your booking through the airlines website. This is also helpful even if you wish to make changes to your booking.


The baggage-related queries are efficiently addressed by the staff at Terminal 1. Here is a detailed guide covering different aspects concerned with baggage.

Japan Airlines Lounge Manila

If you have spare time, spend some great moments with friends or family and bask in luxury at the Sakura Lounge located at Manila International Airport. You can contact the staff to enquire about the requirements for lounge access, as it depends on your membership status as well as your boarding class. 

Click here (www.jal.co.jp/jp/en/inter/service/lounge/mnl/sakura/) to read in detail about Sakura Lounge. 


You must visit Terminal 1 for check-in, as your flight will depart from the same location. Else, you need to comply with the instructions mentioned on your ticket.

Special Assistance

Sudden need could arise for any kind of special service. You are advised to contact the staff and seek assistance, as arrangements can be made for wheelchairs, vision assistance, hearing and speech assistance, cognitive and developmental assistance, help for passengers who are sick or injured, passengers seeking nurse service, and aid for passengers allergic to certain foods.

Register here for Special Assistance services online.

Besides, services are also provided for passengers with disabilities, or even if you are traveling with small children, infants, or pets. Get a complete guide here on the same.

However, in case of assistance, like if you bring a medical device, you use a stretcher or an oxygen bottle, you are suffering from some sleep disorder, if you are unable to stay in a sitting posture for long, you are an athlete with a disability etc., you need to request for arrangements in advance. Read in detail about the same.


Frequently Asked Questions (FAQs) – Japan Airlines Manila Office

Which terminal do I need to visit to board a Japan Airlines flight from Manila Airport?

Japan Airlines flights are operated through the Terminal 1 of Manila Airport.

What is Japan Airlines Manila Contact Number?

You can contact their travel executives at +63 02 8403-2763.

What are the timings of the Japan Airlines Office desk in Manila?

The travel staff is reachable from 8:30 am to 5:30 pm, Monday – Friday

Is a car rental service available from Manila Airport?

Yes, you can speak to the staff at Terminal 1. Alternatively, click here and visit “Cars” section to book online.

Can I request for special assistance?

Certainly! Read in detail about the special assistance services offered by Japan Airlines.


Leave a Reply

Your email address will not be published. Required fields are marked *

Call for booking, cancellation, check-in, baggage & more…