Japan Airlines O’Hare International Airport Terminal (ORD)

Flight Queries? Call an Expert

Travelers can avoid all stress and leave the chaos aside, if they have access to all essential flight related information. Information about airport arrival / departure terminal, flight status, inflight wifi, on board dining, seat upgrade, special assistance services, etc., can help devise a strategy / course-of-action which may lead to a satisfactory and pleasant flight experience. This page bears particulars relevant to travelers, they may choose to use it as a guide whilst planning a future flight or preparing for an upcoming flight that may be arriving at or departing from the Japan Airlines O’Hare International Airport Terminal.

Details of Japan Airlines O’Hare Airport

The Japan Airlines Chicago Terminal is 3, at O’Hare International Airport.

Airport NameO’Hare International Airport
Japan Airlines O’Hare Airport Address10000 W Balmoral Ave, Chicago, IL 60666, United States
Airport CodeORD
Japan Airlines O’Hare Airport Contact Number+18008326352
Japan Airlines O’Hare Airport TerminalTerminal 3
Working Hours24 hours
Official Websitewww.jal.com
Instagram Accountwww.instagram.com/japanairlines_jal

Services provided by Japan Airlines at O’Hare Airport Terminal ORD

At the Office of Japan Airlines at O’Hare Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket BookingOk to BoardFlight Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageAirport LoungesFlight/Visa Info
MilesEconomy ClassDelayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi


Travelers can book JAL flight tickets by themselves via the airline’s mobile applications and website. If faced with any difficulties, travelers can request for help from the crew working at the office of the Japan Airlines terminal at O’Hare airport.

Cancellation & Refund

Travelers must make note that only the requests of cancellations / refunds of tickets directly issued by Japan Airlines official channel (online or offline) are catered to at the JAL Office in O’Hare Airport. Cancellations and refunds are subject to the fare rules defined by the Japan Airline Cancellation Policy.

Manage Booking

Passengers have the option to manage their reservations through the Japan Airlines website and mobile applications; if help is needed by passengers to manage their bookings, they can contact the Japan Airlines O’Hare terminal office.

Baggage Allowance

The baggage allowance varies with respect to the passengers’ ticket / fare class type; refer to the ticket for the precise free baggage allowance. Additional / extra baggage allowance can be purchased, if required. Any queries related to baggage allowance can be directed to the Japan Airlines O’Hare terminal staff.


JAL passengers can check-in for their flights either through the airline’s website or mobile app or self-service kiosk at the airport or in person at the Japan Airlines O’Hare check-in counter. For questions about check-in kindly contact the Japan Airlines customer service.

Special Assistance Services

Multiple special assistance services have been made available for the perusal of travelers who might require it. Contact the office of the Japan Airlines terminal at O’Hare international airport for additional details.

Inflight WiFi

Select international flight routes served by Japan Airlines offer wifi to its passengers; First Class passengers are provided with complimentary wifi access. Wifi packs may be purchased as per a passenger’s need.

Standard WiFi Pack Cost
WiFi PackCost [USD]
1-Hour Plan$ 10.15
3-Hour Plan$ 14.40
Flight Plan (24 Hours)$ 18.80
WiFi Pack Cost For JAL Card Holders
WiFi PackCost [USD]
1-Hour Plan$ 9.15
3-Hour Plan$ 12.95
Flight Plan (24 Hours)$ 16.80

For additional details or queries regarding inflight wifi, please contact the Japan Airlines Office.

Pet Travel Service

JAL permits the transport of dogs (French Bulldogs & Bulldogs not allowed), cats, small birds (that eat seeds, fruit and insects), rabbits, ferrets, hamsters, marmots, squirrels, chinchillas. Advance reservations must be made, contact the airline office for information and availability. Pet Travel Service is subject to availability and conditional to Japan Airlines Pet Policy and the laws governing the regulations of animal transport at the airport of departure and destination. Details can be viewed on the JAL website or requested from the representatives at the office of the Japan Airlines terminal at O’Hare airport.

Airport Lounge

JAL does not have an exclusive lounge at this airport; however, as a one world member airline, Japan Airlines passengers can avail themselves of access and use of lounges of other oneworld member airlines. 

  • British Airways Chelsea Lounge located at O’Hare International Airport Terminal 3
  • British Airways Chelsea Lounge located at O’Hare International Airport Terminal 3
  • British Airways Greenwich Lounge located at O’Hare International Airport Terminal 3
  • British Airways Soho Lounge located at O’Hare International Airport Terminal 3
  • Alaska Lounge located at O’Hare International Airport
  • Lufthansa Business Lounge located at O’Hare International Airport Terminal 3

For information pertaining to lounge access and usage kindly ask the Japan Airline O’Hare terminal staff or check the oneworld website.

Car Rental at O’Hare International Airport

Courtesy phones and / or counters for rental car companies can be found in the arrivals zone of all terminals at O’Hare airport; travelers may make arrangements to hire cars through these options, if they need to. The airport staff can be requested for assistance.

Parking at O’Hare International Airport

Travelers will find multiple parking options to accommodate their parking requirements; parking can also be booked in advance through the airport’s website. Travelers use the Easy AirTrain for commuting between the terminals and parking lots as they are all connected. The airport staff can be asked for help, if required.

Amenities & Services at O’Hare International Airport

The airport experience is enhanced with the wide variety of services and amenities curated at O’Hare international airport:

  • Airport Information
  • ATM
  • Baggage Storage
  • Charging Station
  • Currency Exchange
  • Ground Transportation
  • Lounges
  • Medical Office
  • Nursing Suites
  • Restrooms
  • Service Animal & Pet Relief
  • Worship Spaces
  • Restaurants
  • Books & Magazines
  • Convenience Shopping
  • Duty Free
  • Electronics
  • Fashion & Accessories
  • Florist
  • Gifts & Souvenirs
  • Spirits & Wine
  • Travel Essentials

Travelers can review additional details on the airport’s website and / or direct queries to the airport staff if needed.

Japan Airlines O’Hare Airport Map

Frequently Asked Questions (FAQs) of Japan Airlines O’Hare Airport

What terminal is Japan Airlines at O’Hare Airport?

Japan Airlines / JAL flight operations are managed at Terminal 3 in O’Hare Airport.

Where are the Japan Airlines O’Hare terminal arrivals?

Terminal 3 is used by JAL / Japan Airlines at O’Hare airport.

Where are the Japan Airlines O’Hare terminal departures?

Japan Airlines flights depart from Terminal 3 at O’Hare airport.


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