KLM Airlines Chhatrapati Shivaji Maharaj Airport Terminal – BOM

Flight Queries? Call an Expert

Passengers must visit the KLM Airlines Mumbai Terminal 1 to find answers to their worries/questions. Questions about the ticket prices offered running on group or student bookings, free meals available, complimentary beverages, medical assistance on board, escort/companion service offered for minors, and more are addressed at the Terminal 1. Trained professionals/employees of KLM Airlines present at the Terminal office provide a customer-centric service and guidance to resolve passengers queries. This content concerns the amenities/services available to passengers at Mumbai.

Details of KLM Airlines Mumbai Airport – BOM

The KLM Airlines BOM Terminal is 1, at Chhatrapati Shivaji Maharaj International Airport.

Airport NameChhatrapati Shivaji Maharaj International Airport
KLM Airlines Mumbai Airport AddressMumbai, Maharashtra 400099, India
Airport CodeBOM
KLM Airlines Mumbai Airport Contact Number+91 22 6685 1010
KLM Airlines BOM TerminalTerminal 1
Working Hours24 hours
Official Websitewww.klm.com
Instagram Accountwww.instagram.com/klm

Services provided by KLM Airlines at Mumbai Airport Terminal BOM

At the Office of KLM Airlines at Mumbai Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket BookingImmigration ServicesAirport Transportation
Flight Ticket ReschedulingIn-Flight WifiSeats Enquiries and Selection
Web / Mobile App Check-inAirport WifiCrown Lounge
Airport Counter Check-inIn-Flight EntertainmentVisa on Arrival
Self Service Kiosk Check-inIn-Flight Duty Free ItemsTransit Information
Unaccompanied MinorAirport FacilitiesReceipts and Refunds
Baggage AllowanceDelayed FlightsSkyTeam Lounges
Duty Free AllowanceVIP Lounge ServiceFlying Blue
Flight InformationCorporate Reward ProgramTravel Insurance
Airport LoungesAnimals and PetsSkyTeam Codeshare Partners
Visa InformationConcierge ServicesAirport Transfers
In-Flight MealsSports EquipmentMissing Luggage

Ticket Inquiry And Bookings At KLM Airlines Terminal 1 At Mumbai

KLM Airlines offers passengers a variety of ticket options like kids’ tickets, student tickets, and group tickets. All these options are bundled with specialized offers limited to the travelers for whom they are made. Passengers can list their needs and requirements regarding air travel to the KLM Airlines BOM Terminal team while seeking booking assistance. Also, booking prices and details can be checked online via mobile app/website.

Cancel KLM Tickets And Inquire About Refund inquiries at Mumbai

When plans change unexpectedly, passengers might look for ways to cancel their KLM tickets and seek a refund. At times, a delay or a canceled flight might cause a sudden plan change, leading to withdrawal of the reservation. A refund is either given in cash or as a reimbursement for a canceled flight. At KLM Airlines BOM Terminal, the staff will assist passengers with canceling a ticket and inform them about the refund process.

KLM Flights Check-in At Terminal 1 Of Mumbai

Check-in is essential to air travel, and successful check-in ensures that passengers can board their flight on time. Passengers can opt for KLM flights check-in at the airport via the counter/self-service kiosk or online via the mobile app/KLM website. The online check-in window opens 30 hours before the flight departs, and for airport check-in arriving at the airport, a minimum of 3 hours before flight departure is advised.

KLM Baggage Allowance At KLM Airlines Terminal Office

At KLM Airlines Terminal 1 At Mumbai, information on hand/checked baggage, special, extra/oversized, and restrictive baggage and items is available. Alternatively, baggage details/information is available online on the airline’s website. Passengers can check the official website to know the KLM baggage allowance for their booked flight. This knowledge will help passengers plan and prepare their bags per the luggage limit.

Wifi Available On KLM Flights And At The Mumbai

Mumbai has free wifi connectivity that passengers can use on their Wi-Fi-enabled devices like phones, laptops, kindles, etc. On KLM flights, paid wifi passes are available, which vary depending on the aircraft type and the destination being traveled to. Wi-Fi passes differ for intercontinental flights(Surf pass 8 euros and 30 euros Stream pass ) and flights traveling within Europe (surf pass 8 euros and stream pass 12 euros). 

Minors/Children Traveling Alone With KLM Airlines

Unaccompanied Minor Service is mandatory for children aged 5 to 14 and optional for children aged 15 to 17 who are flying with KLM Airlines. Remember that Minor service for children traveling alone is purchased in addition to the ticket fare. KLM airline employees monitor your minor/child to ensure their safe boarding, journey, departures, and arrivals till they are handed over to the guardian/parent waiting at the destination airport.

Traveling with Medical Equipment/Medicine With KLM Airlines

Passengers with prescribed medicines can travel with them on a KLM Airlines flight. Remember to bring a doctor-prescribed note to authenticate the medications you are traveling with in case the security or customs offices have any questions. Passengers can travel with their oxygen devices if they are battery operated, and a fee is applicable if KLM provides oxygen on the flight. For information on other aids that can be brought on board, check with the terminal staff.

Pets/Guide Dogs Traveling With KLM Airlines

Only trained, certified guide dogs with current paperwork can travel free of charge with their owners on KLM flights. Cats and dogs are the only pet breeds to travel with KLM in the cabin and the hold. Big animals can travel with KLM in cargo. For detailed information on the pet carriers, cargo temperature/cage requirements, restricted breeds, pet fees, and carrier measurements and material, ask the KLM Airlines BOM Terminal staff.

Wheelchair Assistance At KLM Airlines Terminal 1 At Mumbai

Passengers with reduced mobility can bring their devices (sticks, crutches, or wheelchairs) or seek assistance at Mumbai. Wheelchair assistance is requested via the website, during booking, or by the airline. An assistant is provided by the airline for the entire process of check-in/security, boarding, and deboarding. Passengers with reduced mobility must arrive at the airport 2 to 3 hours before the flight departure to get the desired help.

KLM Airlines Infant Travel Information At Mumbai

Infants less than and equal to 2 years of age travel as a lap infant for the entire journey. For your infant, you can book a carrycot service for babies weighing up to 10 kg and not exceeding 65 cm, offered by the airline. 12 kg of hand baggage is the baggage allowance for an infant offered by KLM Airlines. Contact the KLM Airlines BOM Terminal 1 staff for additional details.

Parking Inquiry At KLM Airlines Mumbai Terminal

All the relevant information related to the parking facilities that passengers will find at the destination or arrival airport is available at the KLM Airlines Terminal 1 At Mumbai. 

Parking slots and prices may change with time, so to have the updated/specific details and to save/book a spot for yourself in advance. You must check/visit the official website of the Mumbai.

Lounges Details At KLM Airlines Mumbai Terminal

If you need a place to calm down or work away from the hustle of the airport, then you can explore the lounges available at Mumbai. Services like dedicated workstations, exquisite foods/beverages, showers, relaxing areas, and more can be accessed by passengers traveling with KLM from the BOM. To avail of the benefits/services of the lounges available, passengers must purchase passes either at the airport or online.

Rentals Bookings At KLM Airlines Terminal 1 At Mumbai

It is easy to book a luxury or a budget-friendly ride to the Mumbai. KLM Airlines has collaborated with Herz to provide/offer passengers with a service that drives them to and from the airport. This service includes/has a free meet and greet by the driver and a wait time of up to 90 minutes if your flight is running late. It is pre-paid and has no extra costs, and every euro spent by the passenger on this rental earns them 3 miles.

KLM Airlines Mumbai Airport Map

Frequently Asked Questions (FAQs) of KLM Airlines Mumbai Airport – BOM

At what Terminal is KLM Airlines at the Mumbai – BOM?

KLM Airlines is available at the Terminal 1 of Mumbai.

Where is the KLM Airlines BOM Terminal Arrivals?

Terminal 1 is where all the KLM domestic and international flights land at the Mumbai.

Where is the KLM Airlines BOM Terminal Departures?

The KLM flights leave the Mumbai from Terminal 1.

Can I book a KLM flight for my 10-year-old son traveling alone at Mumbai?

Yes! You can book a ticket and an unaccompanied minor service with KLM Airlines at Mumbai Airport.

Can I travel with medicines prescribed by my doctor with KLM Airlines?

Yes! You can travel with your prescribed medicines with KLM Airlines, and if needed /required, you can show the doctor’s prescribed note.


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