LOT Polish Airlines Warsaw Office, Poland

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The LOT Polish Airlines Office in Warsaw is close by the Warsaw Chopin Airport a.k.a. Warsaw Airport, Warsaw Intl Airport a.k.a. Chopin Airport. From Warsaw International Airport, the LOT Polish Airlines Warsaw Office is approximately a quick 10 minutes’ drive. As of January 2023, the airline connects 13 locations through its domestic network and 68 international destinations in 45 countries. LOT Polish Airlines operated its flights from Terminal A at Warsaw Airport.

Contact Details of LOT Polish Airlines Warsaw Office

LOT Polish Airlines Warsaw Office AddressŻwirki i Wigury 1, 00-906 Warszawa
LOT Polish Airlines Warsaw Office Contact Number  24 Hour Customer Contact Center: +48225777755
Working HoursMonday to Sunday – 05:00 A.M. to 11:00 P.M.
Email Addresslot_info@lot.pl
Official Websitewww.lot.com
Online Check Inwww.lot.com/lu/en/journey/information-checkin/web-check-in
Check Flight Status of LOT Polish Airlineswww.lot.com/dk/en/flight-status
Official YouTubewww.youtube.com/user/LOTPolishAirlinesTV
Official Instagramwww.instagram.com/flylot
Facebook Accountwww.facebook.com/PllLOT

Airport Details of LOT Polish Airlines Warsaw Office

Airport NameWarsaw Chopin Airport
Airport CodeWAW
AddressŻwirki i Wigury, 00-001 Warszawa, Poland
Contact Number+48 22 650 42 20

LOT Polish Airlines Warsaw Office Address Map

Services Provided by LOT Polish Airlines Warsaw Office

Services at the LOT Polish Airlines Office in Warsaw are:

Flight Ticket Booking / Cancellation / ReschedulingVisa Information
Ok to BoardIn-Flight Meals / Entertainment
Visa ServicesAirport Transfers
Check-in AssistanceMissing Luggage
Baggage AllowanceImmigration Services
Duty Free AllowanceMeet and Greet
Flight InformationIn-Flight / Airport Wi-Fi
Airport FacilitiesSpecial Assistance Service
Delayed FlightsMiles & More
Visa on ArrivalAirport Lounges
First Class, Business Class, Economy Class Enquiries

Passengers can request to avail any of these services at the LOT Polish Airlines Office in Warsaw.

Baggage Service

Passengers are provided with dedicated baggage allowance based on their ticket/seat; the carry-on/hand baggage and checked baggage free allowance are as follows:

  • Carry-on / Hand Baggage:
    • Linear dimensions (L+W+H) of carry-on/hand baggage must be ≤ 118 centimeters.
    • Carry-on/Hand baggage must fit comfortably in the overhead storage compartment or beneath the passenger seat in front.
Flights to/from China, India, Japan, Canada, Kazakhstan, South KoreaFlight to the U.S.A.
LOT Economy Class1 piece; weight ≤ 8 kg.1 piece; weight ≤ 8 kg.
LOT Premium EconomyUp to 2 pieces; weight ≤ 8 kg each.1 piece; weight ≤ 10 kg.
LOT Business ClassUp to 2 pieces; weight ≤ 9 kg each.1 piece; weight ≤ 12 kg.
  • Checked Baggage:
    • Linear dimensions (L+W+H) of carry-on/hand baggage must be ≤ 118 centimeters.
LOT Economy ClassLOT Premium EconomyLOT Business Class
To/from Canada, India, Kazakhstan, South Korea, U.S.A.N/A1 piece, weight ≤ 23 kg.Up to 2 pieces; weight ≤ 23 kg each.Up to 3 pieces; weight ≤ 32 kg each.
To/from Japan
To/from ChinaUp to 2 pieces, weight ≤ 23kg each.
Between Canada/U.S.A. and India
To Tokyo from Europe

“Excess baggage” charges are applicable for all baggage that is deemed overweight and/or oversized.

The complete LOT Polish Airlines Baggage Policy is available on the airline website; call the LOT Polish Airlines Customer Care Number for details regarding baggage allowances and excess baggage charges.

Pet Travel Service

The airline permits passengers to book pet travel for their animal companions; a request for pet travel service can be submitted at the time of booking passenger’s own ticket or at least 12 hours prior to departure of the intended flight.

Animals can travel with LOT Polish Airlines in either of the following modes:

Passengers who wish to bring their animal into the passenger cabin must make note that the animal and kennel should have a combined weight ≤ 8 kg.

Charges applicable, depending on sector:

Domestic Flights [Poland]Europe / Middle EastNorth America / Asia
PLN 190 / EUR 40 / USD 50 / CAD 60PLN 280/EUR 60/USD 70/CAD 90PLN 465/EUR 100/USD 120/CAD 150

Passengers with animal companions who would weigh over 8 kg and bigger than the allowed size for pets in the cabin arrange for their animal companion to travel in the hold as checked baggage.

Charges applicable, depending on sector:

Domestic Flights [Poland]Europe / Middle EastU.S.A. / Canada / China / Japan
PLN 280/EUR 70/USD 90/CAD 110PLN 600/EUR 150/USD 180/CAD 230PLN 1200/EUR 290/USD 360/CAD 460

Passengers can arrange for their animal(s) to be transported as cargo, in such a case passengers must contact the Cargo and Post Office Operations and Customer Service Department: +48 (22) 606 77 77 or +48 (22) 606 80 88.

LOT Polish Airlines permit service/guide dogs to be transported in the passenger cabin at no extra charge.

Please contact the LOT Polish Airlines Customer Care or visit/call the LOT Polish Airlines Office in Warsaw.

Cancellation Service

Travelers can cancel their bookings with LOT Polish Airlines by visiting the website and submitting a request for cancellation there or alternatively by calling the LOT Polish Airlines Customer Contact Center or via Facebook Messenger / WhatsApp.

The airlines also have a 24-hour cancellation option called “Procedure 24H”, passengers can claim a full refund subject to LOT Polish Airlines Terms & Conditions.

Visit or call the LOT Polish Airlines Office in Warsaw for any additional queries and assistance.


Passengers can use any of the following means to check-in for their flights.

Online Check-inPassengers can use “online check-in” on the airline’s website and mobile app. This feature becomes available between 36 hours and up to 1 hour prior to a flight’s scheduled departure.Airport Check-inTravelers must ensure to arrive at least 3 hours prior to departure time and clear security check then locate the LOT Polish Airlines check-in desk and check-in. Check-in stops 60 minutes prior to departure.
Automated Check-inPassengers can opt for this feature when purchasing their flight ticket. The automated check-in system generates and sends the boarding pass and allotted seat number to the passenger’s email and mobile 24 hours before the scheduled departure.Self-service Kiosk Check-inMany airports have a Self-service kiosk; passengers can check-in through these kiosks at least 24 hours prior to departure. Self-service check-in is disabled 90 – 60 minutes prior to a flight’s scheduled departure.

Special Assistance

The airline is dedicated to ensuring a stress-free and comfortable flight experience for all its passengers; that includes the passengers who might require special assistance, care & handling. The LOT Polish Airlines offers an end-to-end mobility aid for the quadriplegic/paraplegic and other differently able travelers.

Requests for use of LOT Polish Airlines Special Assistance Service should be submitted at least 7 days before departure of the intended flight; passengers can fill the online form or call the LOT Polish Airlines Office Number. Contact the LOT Polish Airlines Warsaw Office for a complete list of special assistance services that are provided by the airline.

Lot Polish Airlines | Direct Flight From Warsaw to Delhi | Warsaw Chopin Airport

Frequently Asked Questions (FAQs) of LOT Polish Airlines Warsaw Office

What is the LOT Polish Airlines frequent flier program?

The loyalty program for frequent flyers of LOT Polish Airlines is known as “Miles & More”; members receive regular updates about the airline, with occasional promotions and special fare etc.

How to check flight status?

Passengers can check the LOT Polish Airlines flight status on the airline website or on the mobile application.

How to book tickets for Polish airlines?

Travelers can book/buy LOT Polish Airlines ticket(s) from the LOT Polish Airlines website, LOT Polish Airlines mobile app and LOT Polish Airlines ticketing office / LOT Polish Airlines sales office.

Where is the LOT Polish Airlines headquarters?

The LOT Polish Airlines Head Office is in Warsaw, Poland. Contact the LOT Polish Airlines office for more details.

How to check booking for LOT Polish Airlines?

Passengers can check their booking details on the LOT Polish Airlines website or through the mobile app.


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