Malaysia Airlines Dhaka Office, Bangladesh

The Malaysia Airlines Office in Dhaka is located approximately 35 minutes’ drive away from Hazrat Shahjalal International Airport, formerly known as Zia International Airport. At the Malaysia Airlines Dhaka Office, travelers can request for a variety of flight-related services which are all mentioned on this page. As of January 2023, Malaysia Airlines connects 29 destinations through its domestic network and 43 destinations in 22 countries through its international network; Malaysia Airlines flights from Dhaka in Bangladesh connect to Kuala Lumpur in Malaysia.

Contact Details of Malaysia Airlines Dhaka Office

Airport Details of Malaysia Airlines Dhaka Office

Malaysia Airlines Dhaka Office Address Map

Services Provided by Malaysia Airlines Dhaka Office

Passengers can seek assistance for the following services at the Malaysia Airlines Dhaka Office:

Passengers can call the Malaysia Airlines Customer Service for queries or to request service for an existing booking.

Baggage Service

The free baggage allowance provided to Malaysia Airlines passengers is as follows:

As per the Malaysia Airlines Baggage Policy, passengers must make note of the following:

• Checked baggage by “Piece Concept”:
  • Business Class / Business Suite: Each checked baggage must weigh ≤ 32 kg [70lbs]
  • Economy Class: Each checked baggage must weigh ≤ 23 kg [50lbs].
• Checked baggage by “Weight Concept”: Each checked baggage must weigh ≤ 32 kg [70lbs].
• Baggage with Linear Dimensions (L+W+H) greater than 158 centimeters and ≤ 204 centimeters is regarded as “oversized”.
• Baggage with Linear Dimensions (L+W+H) greater than 204 centimeters will not be accepted as carry-on/hand luggage or checked baggage.

Travelers can request more details at the Malaysia Airlines Office in Dhaka; the entire Malaysia Airlines Baggage Policy can be reviewed on the Malaysia Airlines website. 

Pet Travel Service

Malaysia Airlines does not allow animals to travel within the passenger cabins on board their aircrafts; only service/guide dogs for the deaf and/or blind passengers are allowed subject to terms and conditions. Domestic dogs, cats and fish can travel as “special excess baggage” stored in the cargo hold subject to Malaysia Airlines Pet Policy.

Passengers must submit a request and inform the airline, preferably at the time of booking.

Travelers can read the airline’s pet policy on the Malaysia Airlines website; for any other pet travel related information contact the Malaysia Airlines Office.

Cancellation Service

Passengers with an existing booking/ticket for a Malaysia Airlines flight can request cancellations at the Malaysia Airlines Dhaka Office, in case of change of plan; cancellation charges / penalties and refund claims are subject to the rules and regulations of Malaysia Airlines Cancellation Policy.

Malaysia Airlines ticket cancellations can be requested by calling or visiting the Malaysia Airlines Office in Dhaka.

For any concerns regarding cancellation policy, penalties etc., kindly contact the Malaysia Airlines Office or call the Malaysia Airlines Office Number.

Check-In

Passengers of Malaysia Airlines can check-in for a flight with one of the following:

• Online Check-in: Passengers can use this option through the Malaysia Airlines website and the Malaysia Airlines mobile app; available between 48 hours and 90 minutes prior to a scheduled departure.
• Self-service Kiosk Check-in: Presently only available at Kuala Lumpur International Airport, Kuching, Kota Kinabalu, Kota Bharu, Johor Bahru and Langkawi. Passengers can check-in from the self-service kiosks till 90 minutes before a flight is set to depart.
• Airport Check-in: Passengers must ensure to arrive at least 3 hours early, ahead of their flight’s departure time and clear all necessary security checks. The check-in at the airport counter stops 90 minutes before a scheduled departure.

Travelers in need of additional help can visit the Malaysia Airlines Dhaka Office.

Special Assistance

Travelers in need of special assistance service(s) can contact Malaysia Airlines and inquire about the same. Malaysia Airlines Special Assistance Services include mobility aid for the paraplegic/quadriplegic and other differently abled passengers, special care & handling for unaccompanied minor(s)/ pregnant traveler(s)/senior citizen(s), etc.The passengers who require any special assistance service should notify Malaysia Airlines and submit a request to use special assistance service(s), preferably at the time of booking their flight or at least 48 hours before departure of the intended flight. Some special assistance service(s) may be chargeable depending on the sector; contact the Malaysia Airlines Office in Dhaka for details.

Traveling From Kuala Lumpur to Dhaka by Malaysian Airlines 2022

Frequently Asked Questions (FAQs) of Malaysia Airlines Dhaka Office