Philippine Airlines Sydney Office, Australiaa

Flight Queries? Call an Expert

The Philippine Airlines Sydney Office is situated on York Street. All flights, departures and arrival, of Philippine Airlines operate from Sydney Airport a.k.a. Kingsford Smith Airport a.k.a. Mascot Airport – Terminal 1. There is no dedicated Philippine Airlines Airport Lounge in Sydney Airport; however, passengers of Philippine Airlines can make use of the airlines’ partner lounge “The House” at Sydney Airport, is it located at Pier C (near Gates 51-63). Philippine Airlines offers 13 weekly flights to Manila, Philippines departing from Terminal 1 at Sydney Airport.

Listed below are all the relevant contact details for Philippine Airlines Sydney Office.

Philippine Airlines Sydney Office AddressRakso Australia Pty Ltd
4th Floor 49-51
York Street
NSW 2000
Philippine Airlines Sydney Contact Number1300 887 822 | PAL Global Reservation Hotline 1-800-435-9725
Philippine Airlines Android Mobile App
Philippine Airlines iOS Mobile App
Working HoursMonday to Friday – 09:00 A.M. to 05:00 P.M.
Closed on weekends and National/Public holidays.
Online Check In check-in
Check Flight Status

Airport Details of Philippine Airlines Sydney Office

Airport NameKingsford Smith Airport
Airport CodeSYD
AddressSydney NSW 2020, Australia
Contact Number+61 2 9667 9111

Services Provided by Philippine Airlines Sydney Office

Flight Ticket BookingFlight Ticket Cancellation 
Flight Ticket ReschedulingWeb / Online Check-in
Airport Counter Check-inSelf Service Kiosk Check-in
Unaccompanied MinorBaggage Allowance
Duty Free AllowanceFlight Information
Airport LoungesVisa Information
In-Flight MealsMissing Luggage
Immigration ServicesAirport / In-Flight Wi-Fi
Special Assistance ServiceIn-Flight Entertainment
Airport FacilitiesDelayed Flights
PAL CodesharePAL Sky Boutique
Promotional FaresAnimals and Pets
PAL Mabuhay LoungeConcierge Services
Airport TransfersSports Equipment
Airport TransportationSeats Enquiries and Selection
PAL Native Mobile AppVisa on Arrival
Transit InformationIn-Flight Duty Free
Receipts and RefundsTravel Insurance
Mabuhay Miles ProgrammyPAL Upgrade
PAL Express

For additional queries and concerns please visit or call the Philippine Airlines Sydney Office or kindly refer to the Philippine Airlines website.

Baggage Service

As per Philippine Airlines Baggage Policy, passengers are allowed 1 carry-on baggage and 1 personal item. The linear dimension of the carry-on baggage should be less than equal to 115 centimeters and not exceed 7kg.

Checked baggage free allowance is subject to the destination and piece concept or weight concept, the allowance varies for domestic & international flights and depends on the route.

For all specifications of free baggage allowance or for the complete Philippine Airlines Baggage Policy please visit Philippine Airlines website or contact the Philippine Airlines Sydney Office.

Pet Travel Service

Philippine Airlines allows pets/animal companions at travel on their flights as checked baggage and not within the passenger cabins; only cats, dogs and bird are permitted. Pets/animal companions are processed as Checked Excess Baggage and charges are applicable, charges depend on weight and route.

Any pet(s)/animal companion(s) must be accompanied by a passenger at least 12 years of age.

As for Service Animals, Philippine Airlines allows only Service Dogs on flights to/from U.S.A. to accompany passenger inside the aircraft cabin.

Any reservations for pet(s)/animal companion/service dog travel on Philippine Airlines must be made at least 48 hours before the intended flight.

Passengers who want to request using this service should visit the Philippine Airlines Sydney Office or call the Philippine Airlines Sydney Office Contact Number, similarly they can review additional information on Philippine Airlines website.

Cancellation Service

Passengers who need to cancel their booking with Philippine Airlines can do so by submitting a request through the “myPAL Request Hub” on Philippine Airlines website or visit/call the Philippine Airlines Sydney Ticketing Office or through email to:

Passengers booking a Philippine Airlines flight to/from U.S.A. can cancel their ticket within 24 hours from the time of booking to receive a full refund.

Cancellation charges and refunds are subject to Philippine Airlines Cancellation Policy, passengers can review the entire policy on Philippine Airlines website.

If there are any queries concerning the cancellation service or if you need the full set of Philippine Airlines Cancellation Policy, please contact the Philippine Airline Sydney Office or check the Philippine Airlines website. Additional charges for cancelling tickets may be levied, depending on the ticket/fare type.


Philippine Airlines has smooth check-in options available for its passengers. Passengers can use any one of the methods mentioned below:

  • Online Check-In:
    • Web Check-in: Go to Philippine Airlines website and check-in through there, this option is available between 24 hours up to 1 hours before departure of intended flight. 
    • Mobile Check-in: Download and install the Philippine Airline mobile phone to smartphone/tablet/iPad and check-in through there. Passengers can use this option to check-in at any point between 24 hours up to 1 hour before the departure of the intended flight.
  • Airport Check-in:
    • Self-service Kiosks: Passengers must arrive at least 3 hours prior to the flight’s departure. Upon arriving at the airport, the passenger(s) can look for a self-service kiosk, many airports have set up such kiosks. Passengers can check-in through these self-service kiosks.
    • Counter Check-in: Passengers should reach the airport at least 3 hours before the departure of the intended flight. Get cleared through security check and proceed to the Philippine Airlines counter and check-in there.

For any assistance, please call or visit the Philippine Airlines Sydney Office.

Special Assistance

Passengers of Philippine Airlines who require special handling can request to use their special assistance service; the service helps make every passenger’s flight experience better and hassle-free. The special assistance services are available for pregnant women, passengers with medical concerns, senior citizens, unaccompanied minors, etc.
Passengers requiring Special Assistance from Philippine Airlines should inform them of the same at the time of booking their flight so that all the necessary arrangements can be made in time for the intended flight.

More details can be found on Philippine Airlines website, or you can visit or call the Philippine Airlines Sydney Office.

Philippine Airlines A330-343 PR 211

Frequently Asked Questions (FAQs) of Philippine Airlines Sydney Office

Do we get meals on the flight?

Yes! Meals are available in-flight. For passengers of Philippine Airlines International flights, the cost of the meal is included in the ticket fare. For passengers of Philippine Airlines Domestic flights, the meal needs to be bought separately (select and purchase preferred meal while booking flight or in-flight).

Where can I find low fares?

erson(s) can enroll in the Mabuhay Miles program (a Philippine Airlines initiative) to receive news and updates about any special offers and/or promotions. Alternative, you can even subscribe to Philippine Airlines newsletter.

Can pregnant women travel by air?

Yes! Philippine Airlines permits pregnant women up to 32 weeks of their pregnancy term; additional “all-clear” documentation from their doctor is required for pregnant women who have surpassed the 32nd week of their term of pregnancy. A form needs to be filled and submitted to Philippine Airlines at the time of booking the flight.

How much do I have to pay for extra baggage?

All charges/fees for excess baggage are subject to the terms and conditions of Philippine Airlines, the amount charged would vary depending on either of the following factors:
Overweight Free Baggage Allowance
Additional Checked Baggage


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