Qatar Airways Hong Kong Office

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The Qatar Airways Office in Hong Kong is situated inside Hong Kong International Airport. Qatar Airways Hong Kong Office is located at Terminal 1 of Hong Kong Airport a.k.a. Chek Lap Kok Airport; the airline operates all its flights – arrivals and departures, from Terminal 1. There is no dedicated Qatar Airways Airport Lounge at HongKong Airport however, passengers can make use of one of the many pay-in/corporate lounges and resting lounges all over the airport.

Contact Details of Qatar Airways Hong Kong Office

Qatar Airways Hong Kong Office AddressHong Kong International Airport
Terminal 1
1 Sky Plaza Rd,
Chek Lap Kok, Hong Kong
Qatar Airways Hong Kong Contact Number  +852 3002 2730
+852 800 969 848
Working Hours24/7, All Week Long
Email Address
Online Check
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Customer Feedback

Airport Details of Qatar Airways Hong Kong Office

Airport NameHong Kong International Airport
Airport CodeHKG
Address1 Sky Plaza Rd, Chek Lap Kok, Hong Kong
Contact Number+852 2181 8888

Qatar Airways Hong Kong Office Address Map

Services Provided by Qatar Airways Hong Kong Office

The services which travelers can request at the Qatar Airways Hong Kong Office are listed below:

Flight Ticket Booking / Cancellation / ReschedulingAirport Transfers / Transportation
Visa Information / Immigration ServicesMissing/Delayed Luggage
Visa On ArrivalFirst Class, Business & Economy Class Seats Enquiries
Airport / In-Flight Wi-FiQatar Airways Privilege Club
Airport FacilitiesSpecial Assistance Services
Delayed FlightsBaggage Service – Free Allowance, Excess Baggage
Unaccompanied Minor ServiceDuty-Free Allowance
Flight InformationCheck-in Services – Online Check-in /Counter Check-in /Self-Service Kiosk Check-in
Airport LoungesIn-Flight Meals / Entertainment

Please contact the Qatar Airways Hong Kong Office for any additional queries and concerns.

Baggage Service

Carry-on/hand baggage and checked baggage are sorted by “weight concept” and “piece concept”; all baggage is subject to Qatar Airways Baggage Policy and dependent on ticket/fare type.

The free baggage allowance offered by Qatar Airways is as follows:

Carry-on / Hand Baggage AllowanceChecked BaggageChecked Baggage
To/From All Destinations [Except Africa/North America/South America]To/From Africa/North America/South America
Qatar Airways Economy ClassEconomy Classic1 piece, weight ≤ 7kg [15lbs]Checked baggage weight ≤ 25kg [55lbs]2 pieces, weight ≤ 23kg [50lbs] each
Economy ConvenienceChecked baggage weight ≤ 30kg [66lbs]
Economy ComfortChecked baggage weight ≤ 35kg [77lbs]
Qatar Airways Business ClassBusiness Classic2 pieces, weight ≤ 15kg [33lbs] in totalChecked baggage weight ≤ 40kg [88lbs]2 pieces, weight ≤ 32kg [70lbs] each
Business Comfort
Business Elite
Qatar Airways First ClassFirst EliteChecked baggage weight ≤ 50kg [110lbs]

Passengers must ensure that the linear dimension of each baggage must fit the airline requirement as per the baggage concept used for checked baggage:

  • Piece Concept: Linear Dimension (L+W+H) ≤ 158 centimeters.
  • Weight Concept: Linear Dimension (L+W+H) ≤ 300 centimeters.

Each piece of baggage must not weigh over 32 kg [70lbs].

Excess Baggage” charges would be applied on all baggage that does not meet the requirements/guidelines as set by Qatar Airways.

Passengers can refer to Qatar Airways website for the entire Qatar Airways Baggage Policy; alternatively, passengers can contact the Qatar Airways Hong Kong Office for assistance.

Pet Travel Service

Domestic cats, dogs and birds are permitted to travel as “checked baggage”; subject to Qatar Airways Pet Policy. Requests to book/reserve pet travel arrangements must be submitted to the airline at least 48 hours prior to the intended flight. “Excess baggage” charges are applicable.

On some routes, guide/service dogs are permitted to travel alongside their human; in cases where it’s not permitted, the guide/service dog would be stored in the aircraft hold. Guide/service dogs travel free of cost on Qatar Airways.

Passengers should call or visit the Qatar Airways Hong Kong Office to enquire about pet travel or check the Qatar Airways website for information.

Cancellation Service

All tickets directly issued by/bought from the Qatar Airways Ticketing/Sales Office, Qatar Airways website, Qatar Airways mobile app can be canceled by the passengers on the Qatar Airways website/mobile app; alternatively, passengers can request cancellations at the Qatar Airways Office / Qatar Airways Ticketing Office / Qatar Airways Sales Office.

To securely avoid unnecessary penalty charges, passengers should ensure to submit their cancellation request at least 3 hours before the intended flight is scheduled to depart.

For ticket(s) purchased at / issued by 3rd party platforms and/or travel agent/agency, passengers must directly contact the 3rd party issuer for any cancellation requests.

Additional help can be requested at the Qatar Airways Office in Hong Kong; to view the complete Qatar Airways Cancellation Policy visit the website.


Passengers of Qatar Airways can use either of the following ways to check-in for their flight(s):

  • Online Check-in: Passengers have the option of “online check-in” a.k.a. “web check-in” a.k.a. “mobile check-in”. This feature is available on the Qatar Airway website and Qatar Airways mobile app

Online check-in for Qatar Airways flight(s) to/from the U.S.A. becomes available from 24 hours and up to 90 minutes before flight is set to depart. All other flights have online check-in available from 48 hours up to 90 minutes before the flight is set to depart. 

  • Airport Counter Check-in: Qatar Airways Airport Check-in Desk closes 1 hour before a flight is set to depart; passengers must arrive 3 hours ahead of time and clear the security checks and check-in.

Passengers seeking guidance call and/or visit the Qatar Airways Office.

Special Assistance

Passengers must inform the airline at least 48 hours before a flight’s scheduled departure if they wish to make use of any of the special assistance service(s).

Qatar Airways has a range of special assistance services available for passengers who might require them; the service includes, but not limited to – wheelchair assistance, expectant women special care, special handling of unaccompanied minors, stretcher service, etc.

Call / visit the Qatar Airways Hong Kong Office or call the Qatar Airways Hong Kong Office Contact Number to ask about all the special assistance services offered by Qatar Airways. Note that some services may be chargeable.

Qatar Airways – ECONOMY | Boeing 777-300ER 

Frequently Asked Questions (FAQs) of Qatar Airways Hong Kong Office

Can I bring an animal on my Qatar Airways flight?

At this time, Qatar Airways does not allow animals to be brought inside the aircraft cabin. However, they can travel as checked baggage; subject to Qatar Airways Pet Policy.

What is the maximum weight limit for checked baggage on Qatar Airways?

The maximum weight limit for each piece of checked baggage is 32 kg [70lbs].

What is the linear dimension limit for baggage/luggage on Qatar Airways flights?

The linear dimension limit for baggage/luggage on Qatar Airways flights is 158 centimeters.

What types of animals can travel as checked baggage on QatarAirways?

Domestic dogs, cats and birds can travel as checked baggage on Qatar Airways flights.

How can I check Qatar flight status?

Passengers can check Qatar Airways flight status on the website or can check it on the Qatar Airways mobile app.


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