Saudi Airlines Frankfurt Office

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The Saudi Airlines Office in Frankfurt is located at Friedensstrasse in Frankfurt. The Saudi Airlines Frankfurt Office is approximately 20 minutes’ drive from Frankfurt Airport / Frankfurt International Airport. Saudia flights from Frankfurt connect to Riyadh and Jeddah in K.S.A. While there is no dedicated Saudia Airport Lounge, passengers of Saudi Airlines can use the Priority Lounge at Frankfurt Airport, situated near Gates E5-E9, Concourse E, Airside – Level 3, in Frankfurt Airport.

Contact Details of Saudi Airlines Frankfurt Office

Saudi Airlines Frankfurt Office AddressSaudi Arabian Airlines, Friedensstrasse 6-10K, 60311 Frankfurt
Saudi Airlines Frankfurt Office Contact NumberReservation Tel.: +4969 0180 3698888
Reservation Fax: +4969 69818888
Cargo Tel.: +4969 8700461-48
Airport Services: +4969 (0)69 47291
Working Hours09:00 A.M. to 05:00 P.M
Official Websitewww.saudia.com
Online Check-inhttps://www.saudia.com/travel-with-saudia/manage/web-check-in
Flight Schedulehttps://www.saudia.com/travel-with-saudia/book-with-us/flight-schedule
Baggage Claim Formhttp://www.saudiairlines.com/baggage-claim
Facebookwww.facebook.com/SaudiArabianAirlines
Twittertwitter.com/saudi_airlines
YouTubeyoutube.com/user/saudiarabianairlines
Instagraminstagram.com/saudi_airlines/

Airport Details of Saudi Airlines Frankfurt Office

Airport NameFrankfurt Airport
Airport Code FRA
Address60547 Frankfurt, Germany
Contact Number+49 69 6900

Saudi Airlines Frankfurt Office Address Map

Services Provided by Saudi Airlines Frankfurt Office

Services available at Saudi Airlines Office in Frankfurt are mentioned below.

Fare Special offers and promotional dealsTicket Booking / Cancellation / Rescheduling
Alfursan Loyalty ProgramVisa/Immigration services
Check-in AssistanceFirst Class, Business Class, Economy Class Enquiries
Airport loungesAirport/In-flight Wi-Fi
Baggage allowanceIn-flight entertainment,
Airport facilities and servicesAirport Transfers
In-flight meals / entertainmentOk to Board
Missing/Lost/Damaged LuggageVisa on arrival
Delayed/Canceled Flights

At the Saudia Office in Frankfurt, passengers can request these services and ask for additional assistance.

Baggage Service

The free carry-on/hand baggage and checked baggage allowances are subject to Saudia ticket / fare type as follows:

Carry-on/Hand BaggageChecked Baggage
Economy Saver1 baggage allowed; weight must be ≤ 7kg.N/A
Economy Basic1 baggage allowed; weight ≤ 23kg each.
Economy Flex2 baggage allowed; weight ≤ 23kg each.
Business Basic1 baggage allowed; weight must be ≤ 9kg.1 baggage allowed; weight ≤ 32kg each.
Business Flex2 baggage allowed; weight must be ≤ 32kg each.
First Flex
Checked baggage linear dimensions (L+W+H) must be ≤ 62 inches [158 centimeters]; same across all ticket class types.

The following fees are applicable if baggage is exceeding the limits:

Saudi Airlines International FlightsSaudi Airlines Domestic Flights
Linear Dimensions greater than 158 centimeters [62 inches] up to 205 centimeters [80 inches].$100100 SAR
Linear Dimensions greater than 205 centimeters [80 inches] up to 300 centimeters [118 inches].$167200 SAR

All baggage that is exceeding linear dimensions(L+W+H) above 300 centimeters [118 inches] and/or weight exceeding 32kg [70lb] are allowed strictly only as cargo.

The Saudi Airlines Baggage Policy is available on the Saudi Airline website; the Saudi Airlines Frankfurt Office can answer all questions about baggage allowance and fees.

Pet Travel Service

Guard dogs, domestic dogs and cats and service dogs for blind/deaf passengers are permitted on Saudia aircrafts. Saudia reserves the right approve/deny pet travel on Saudi Airlines.

Passengers must get approved for pet(s)/animal companion(s) to travel by Saudi Airlines and must keep all necessary paperwork at the ready.

Terms for Pet Travel on Saudi Airlines:

  • Domestic cat OR guard dog OR hunting dog OR Seeing-Eye/Hearing dog weight and the weight of the kennel/carrier must be ≤ 5kg
  • Linear dimensions (L+W+H) of kennel/carrier ≤ 125 centimeters [50 inches].
  • 1 Domestic cat OR guard dog OR hunting dog OR Seeing-Eye/Hearing dog per Kennel/Carrier.

Additional charges may be applicable; contact the Saudi Airlines Office for prices/charges and other concerns.

Cancellation Service

The rules and regulations defined by Saudia Cancellation Policy / Saudi Airlines Cancellation Policy and Saudia Refunds Policy / Saudi Airlines Refunds Policy if any ticket/booking qualifies for cancellation and/or refund.

  • Flight bookings/tickets purchased/issued on the Saudi Airlines website/mobile app or Saudi Airlines sales office / Saudi Airlines Ticketing Office / Saudia Sales Office / Saudia Ticketing Office can be canceled by contacting the Saudi Airlines Customer Care Center or Saudi Airlines Office and WhatsApp on +966 9200 22222.
  • Ticket(s) purchased with a credit card can only be canceled on the Saudi website / Saudi Airlines website.
  • Ticket(s) must have been purchased in cash or check or SADAD or SPAN or VISA or Mastercard, to qualify for refund.
  • If payment was in the form of an EMD [Electronic Miscellaneous Document]; refund claims need to be filed online at the Saudi Airlines website.

Passengers can direct questions regarding cancellations and/or refunds to the Saudia Office in Frankfurt.

Check-in

Saudia / Saudi Airlines passengers can check-in for their flight(s) with any of the following options:

Online Check-in: Passengers can check-in for their Saudia flight through the airline’s website and mobile app; available to passengers between 48 hours and up to 1 hour prior to departure.Airport Check-in: Saudia check-in desks at the airport close 1 hour prior to departure, therefore it’s highly recommended that passengers arrive at least 3 hours before departure and clear all the necessary security checks.

Call/visit the Saudi Airlines Frankfurt Office if help is needed regarding check-in.

Special Assistance

Passengers flying by Saudia a.k.a. Saudi Airlines can avail special assistance services at request; they must inform and request service, preferably at the time of booking or at least 72 hours before the departure of the intended flight.

Special assistance services include mobility aid for the paraplegic/quadriplegic and other differently able passengers, special care of pregnant passengers / unaccompanied minors / senior citizen travelers, etc.

Additional charges may be subject to the terms and conditions of Saudi Airlines / Saudia.

The information for special assistance services is available on the Saudia Airlines website, passengers can contact the Saudia Office in Frankfurt as well.

Frankfurt to Jeddah Saudi Airlines boing 787 -9 Dreamliner

Frequently Asked Questions (FAQs) of Saudi Airlines Frankfurt Office

What happened to Saudi Arabian Airlines?

Saudi Airlines a.k.a. Saudia was formerly known as Saudi Arabian Airlines; they are the one and same.

Where to get the Saudia Mobile application?

The Saudia mobile app / Saudi Airlines mobile app is available for download and installation for smartphone/tablet/iPhone/iPad user:
Android Users Click Here
Apple Users Click Here

How to check Saudi Airlines flight status?

Passengers can check a Saudi Airlines flights status on the airline website or on the mobile app.

Where to order meals in Saudia?

Saudi Airlines passengers can select their in-flight meals at the time of making their booking, alternatively, passengers can select their in-flight meal preferences up to 24 hours before departure of flight. This can be done through the “Manage Booking” section on website/mobile app. Additional charges may be applicable.

 

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