Singapore Airlines operates from Terminal 2, also known as the “Queen’s Terminal”, at Heathrow Airport. There are 2 locations of Singapore Airlines London Office, the first is the corporate office situated in Chiswick High Road and the other is the ticketing office situated in Heathrow Airport. Departing passengers with a Singapore Airlines booking can make use of the Singapore Airlines Lounge – the SilverKris Lounge which is at T2B of Heathrow Airport, near gate B36; the lounge has a separate dedicated space for First and Business Class passengers. Passengers can book a flight to over 20 destinations directly from Singapore Airlines and many more destinations are available through Singapore Airlines codeshare partners.
Listed below are all the relevant contact information for Singapore Airlines London Office.
|Singapore Airlines London Office Address – Corporate||Singapore Airlines, Chiswick Park, Building 11 566, Chiswick High Road, London, W4 5YS, United Kingdom|
|Singapore Airlines London Airport Office Address||Singapore Airlines, Room L0.0139, Terminal 2 (The Queen’s Terminal), London Heathrow Airport, Hounslow, Middlesex, TW6 1EW, United Kingdom|
|Singapore Airlines London Office Contact Number||020 8563 6767 | 020 8961 6993|
|Working Hours||6:00 AM to 9:45 PM|
|Online Check In||Click Here|
|Baggage Inquiry||Click Here|
|Check Flight Status of Singapore Airlines||Click Here|
Airport Details of Singapore Airlines London Office
|Airport Name||Heathrow Airport|
|Address||Longford TW6, United Kingdom|
|Contact Number||+44 844 335 1801|
Services Provided by Singapore Airlines London Office
|Airport check-in / Other check-in options||Special Assistance Services|
|Baggage policy and allowance||Missing or delayed baggage|
|Ticket booking||Lost & found related queries|
|Seat upgrade and selection||In-flight services, food, and entertainment|
|Flight change||Cancelling or rescheduling the flight tickets|
|Visa on arrival and related services||Flight status and other information|
|Refund policy||Immigration and related services|
|Class options available||Service Animals and Pet Policy|
|Details of the KrisFlyer program||Airport and in-flight Wi-Fi|
|Boarding passes and related queries & issues|
Passengers who need to request a service or wish to make any additional enquiries please visit or call the Singapore Airlines London Office.
According to the terms of Singapore Airlines Baggage Policy, the baggage allowances are subject to the ticket class and the destination. The standard is as follows:
- Carry-On Free Allowance:
|Economy Class||1 permitted, less than equal to 7kg.|
|First / Business Class||2 Permitted, less than equal to 7kg each.|
- Checked-in Free Allowance [To/From U.S.A. and Brazil]
|Economy Class||2 permitted, less than equal to 32kg.||2 permitted, less than equal to 23kg.|
|First / Business Class||2 permitted, less than equal to 32kg.||2 permitted, less than equal to 32kg.|
- Checked-in Free Allowance [Rest of the World]
|Economy||Baggage must be less than equal to 30kg|
|First||Baggage must be less than equal to 50kg|
|Business||Baggage must be less than equal to 40kg|
The total sum of the linear dimension of the Carry-on Baggage must be less than equal to 115 centimeters and this is standard across all the ticket types. Checked-in baggage should be within the stipulated dimension; the total sum of the linear dimension must not be more than 157 centimeters. Baggage that exceeds the permitted standards, either because of weight or dimensions, an additional fee would be charged. For more details refer to Singapore Airlines website or visit the Singapore Airlines London Office or call Singapore Airlines London Office Contact Number
Pet Travel Service
Singapore Airlines Pet Policy allows passengers to bring along their pets / animal companions [domestic cats and dogs] as Checked-in baggage or cargo, they are not permitted within the aircraft cabin. Service Animals are allowed to accompany a passenger inside the aircraft cabin. Additional charges are applicable in either of the cases.
Please refer to Singapore Airlines website for detailed information about Singapore Airlines Pet Policy or kindly visit the Singapore Airlines London Office or call Singapore Airlines London Office Contact Number.
Cancelling a ticket booking with Singapore Airlines is easy, it can be done through the website, mobile-app and even at the local Singapore Airlines Office. The terms of Singapore Airlines Cancellation Policy state that refunds for canceled tickets are subject to the ticket fare type [refundable, non-refundable] and the route.
For a brief description of Singapore Airlines Cancellation Policy please call Singapore Airlines London Office Contact Number or visit the Singapore Airlines London Office.
Passengers can check-in for their flight with Singapore Airlines through either of the following ways:
- Web Check-in: Passengers can check-in online through Singapore Airlines website; they can do so between 48 hours and up to 90 minutes before their flight departs.
- Mobile Check-in: Passengers must download and install the Singapore Airlines mobile app; from there the passengers can check-in at any point between 48 hours and up to 90 minutes before the departure of their flight.
- Counter Check-in: Passengers should arrive 2-3 hours before their intended flight and proceed to the Singapore Airlines counter, there they can check-in.
Note: Some routes offered by Singapore Airlines might not have the option of Website/Mobile Check-in
Singapore Airlines aspires to serve its passengers with an exquisite flight experience. If any passenger requires special assistance due to some reason [e.g., Expecting Women, Unaccompanied Minors, Differently Able etc.] they can rest assured that their requirement will be handled smoothly.For a comprehensive understanding of Singapore Airlines Special Assistance, please visit the Singapore Airlines London United Kingdom Office or call Singapore Airlines London Office Contact Number. Alternatively, passengers can also refer to Singapore Airlines website.
Also Check : Singapore Airlines Perth Office
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Frequently Asked Questions (FAQs) – Singapore Airlines London Office
For a pet/animal companion to fly with Singapore Airlines, they should be at least 3 months of age and the pet/animal companion’s weight combined with the container’s weight should be less than equal to 32kg.
The entire fleet [except Boeing 737-800NG] Singapore Airlines has wi-fi available for the passengers.
Singapore Airlines connects over 20 destinations from Heathrow Airport, for the complete route map please refer to Singapore Airlines website.
Singapore Airlines has the SilverKris Lounge and the KrisFlyer Gold Lounge, and multiple airline partner lounges in multiple airports. Refer to Singapore Airlines website to locate a lounge at your desired airport.