South African Airways Jomo Kenyatta Airport Terminal – NBO

Flight Queries? Call an Expert

At South African Airways Nairobi Terminal you will find information regarding South African Airlines. If you are planning a trip with South African Airways and have questions regarding their certain policies and services then feel free to reach out to the Terminal staff members present. Be assured that you will be assisted and guided throughout your journey with the airline at Nairobi.

Details of South African Airways Nairobi Airport – NBO

The South African Airways NBO Terminal is 1, at Jomo Kenyatta International Airport.

Airport NameJomo Kenyatta International Airport
South African Airways Nairobi Airport AddressEmbakasi, Nairobi, Kenya
Airport CodeNBO
South African Airways Nairobi Airport Contact Number+254 20 822111
South African Airways NBO TerminalTerminal 1 & 2
Working Hours24 hours
Official Website
You Tube
Pinterest Account

Services provided by South African Airways at Nairobi Airport Terminal NBO

At the Office of South African Airways at NBO Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment

Bookings And Cancellations At Nairobi

Passengers can walk up to the Airport counter of South African Airways and request assistance with flight bookings and cancellation from the staff present at the airport.

Manage My Bookings At Nairobi

At Nairobi you can request to manage your bookings by seeking upgrades, adding extra services and requesting meals or other changes to your bookings at the South African Airways NBO Terminal Office. You can make these changes online as well.

South African Airways Check-in At Nairobi

You can check-in from your mobile device in advance as well. This will save you so much time at the airport. It is advised to reach the airport at least 2 hours prior to your flight departure. Once you are done with all the security checks then your fight will take off from South African Airways NBO terminal departures.

Baggage Allowance And Claims At Nairobi

With South African Airways baggage allowance is based on the ticket fare type of the passengers. For additional bags you need to buy them either at the airport counter of South African Airlines or online. Upon arrival you can claim your luggage near the South African Airways NBO terminal arrivals.

Service Animal And Pet Travel With South African Airways

South African Airlines does not allow pets to travel in the cabin except emotional support dogs, Certified Service Dogs and Guide Dogs. It is recommended to notify the airline 48 hours in advance before you plan to travel with service dogs. For any questions or queries feel free to reach the South African Airways NBO Terminal staff present at the Airport.

Lounges At Nairobi

The lounges available at Nairobi can be used by the passengers of South African Airlines. You can relax and recharge before embarking on your next journey.

Parking Availability At Nairobi

There are many parking options available at Nairobi and you can choose among them as per your needs and availability. If needed feel free to seek guidance from the Nairobi staff.

Rental Cars Availability At Nairobi 

There are a lot of companies present at Nairobi that will help you with rental cars. So that you drive towards your destination in style and in comfort.

South African Airways Nairobi Airport Map

Frequently Asked Questions (FAQs) of South African Airways Nairobi Airport – NBO

What terminal is South African Airways at NBO – Nairobi?

South African Airways uses the Terminal 1 at the Nairobi for all flight-related business of the Airline.

Where is the South African Airways NBO terminal arrivals terminal?

At Terminal 1 of Nairobi, you will find all the South African Airways flights arriving flights.

Where is the South African Airways NBO terminal departures terminal?

All the South African Airways flights leave the Nairobi from Terminal 1.

Are service dogs allowed in South African Airways?

South African Airways allows service dogs to travel with their owners in the cabin for free.

Is there in flight wifi in South African Airways?

Yes, There is inflight wifi available in South African Airways that can be used by travelers in their personal devices during their journey.

Can a minor fly alone with South African Airways?

Yes, a minor from age 5 to 11 years old can fly as an unaccompanied minor with South African Airways

Does South African Airways serve alcohol in flight?

Yes they do provide wine and beer on board to their passengers.


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