SriLankan Airlines Melbourne Office, Australia

Flight Queries? Call an Expert

Check out this comprehensive information if you need to catch a flight with SriLankan Airlines from Melbourne Airport. This helpful guide is intended to enable smooth business or leisure travel for you. The polite and friendly representatives at the SriLankan Airlines Melbourne Office are dedicated to resolving your queries at the earliest. The airline’s office is open from 9:00 am to 5:00 pm, Monday to Friday.

Contact Details of SriLankan Airlines Melbourne Office

Arrival and Departure of SriLankan Airlines flights are operated through Terminal 2 of Melbourne International Airport.

SriLankan Airlines Melbourne Office AddressSri Lankan Aviation Group Pty Ltd, Suite 546, 1 Queens Road, Melbourne, Victoria 3004, Australia
SriLankan Airlines Melbourne Office Contact Number  +61 3 8400 4353
Working HoursMonday to Friday – 08:15 A.M. to 04:45 P.M.
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Services Provided by SriLankan Airlines Melbourne Office

You could feel overtaken by a lot of questions related to the following services. For a smooth and comfortable air trip, feel free to speak with the travel professionals at SriLankan Airlines Melbourne Office.

Flight Ticket Booking / Cancellation / ReschedulingAirport Transfers / Transportation
Web / Online / Airport Counter / Self Service Kiosk Check-inSports Equipment
Unaccompanied MinorSeats Enquiries and Selection
Baggage AllowanceSriLankan Airlines Mobile App
Duty Free AllowanceVisa on Arrival
Flight InformationTransit Information
Airport LoungesIn-Flight Duty Free
Visa InformationReceipts and Refunds
In-Flight Meals / EntertainmentTravel Insurance
Airport FacilitiesSriLankan Holidays
Delayed FlightsFlySmiLes
SriLankan Airlines CodeshareOneworld Partner
SriLankan Airlines Duty FreeMissing Luggage
Promotional FaresImmigration Services
Animals and PetsAirport / In-Flight W-Fi
Cargo ServicesSriLankan Airlines Lounges


Contact the staff at the SriLankan Airlines Office in Melbourne for reservation-related queries. You must provide the necessary details, as asked by them, to proceed with your booking while making the payment. 

Manage Booking

You might need to add/purchase extra seats, cancel your booking, or make other modifications to your booking. All such concerns are duly addressed by the expert staff at Terminal 2. 


Contact the executives at the SriLankan Airlines Office located at Terminal 2 for cancellation and refund-related queries. It may be noted that a refund can also be claimed by filling out a request form available on the website of SriLankan Airlines. 


You may speak to the executives at the office of SriLankan Airlines in case of baggage-related queries. If you have lost your baggage, inform the helpdesk team at Terminal 2 and follow the required steps to claim it back. 

Although SriLankan Airlines has the following policy for free baggage, there may be exceptions in some cases, depending on particular routings, fares etc.

Class TypeMaximum WeightMaximum Dimension
Business40 Kg158cm / 62 inch
Economy30 Kg158cm / 62 inch
Infant (All classes)10 Kg115 cm / 45 inch


You must visit Terminal 2 at Melbourne Airport for check-in, as your flight will depart from the same location. Keep your travel documents ready to show at the counter and get your baggage checked to receive the boarding pass. It is also advised to adhere to the instructions mentioned on your ticket.

Special Assistance

SriLankan Airlines provides necessary arrangements for passengers with disabilities, unaccompanied minors, or even if you are traveling with your infant or child. You are suggested to reach out to the executives at Terminal 2 for relevant information and to avail the services. 

SriLankan Airlines Lounge at Melbourne Airport

If you have free time, enjoy yourself with friends, family, or colleagues at the Qantas International Business Lounge and avail modern amenities while having a great business discussion. Passengers traveling in Business Class, First Class, Sapphire Tier, or Emerald Tier have access to this lounge. 

Car Rental

You can book a car rental service from the airport.

Srilankan Airlines UL605 from Melbourne to Colombo

Frequently Asked Questions (FAQs) of SriLankan Airlines Melbourne Office

Which terminal do I need to visit to board a SriLankan Airlines flight from Melbourne Airport?

SriLankan Airlines flights are operated through the Terminal 2 of Melbourne Airport.

What is SriLankan Airlines Melbourne Office Contact Number?

You can contact their travel representatives at +61 3 8400 4353.

What are the timings of the SriLankan Airlines Office in Melbourne?

The office remains open from 9:00 am to 5:00 pm, Monday to Friday.

Is a car rental service available from Melbourne Airport?

Yes, it is available. You can speak to the staff at Terminal 2 for such queries.

Can I request special assistance?

Certainly! Be it about special arrangements for elderly, disabled passengers, children, or unaccompanied minors, you may seek guidance from the staff at Terminal 2 and avail such services.

What types of facilities are available at Melbourne Airport?

You can make use of modern services such as dining, shopping, ATM, foreign exchange, medical, postal, printing and faxing, pharmacy, travel agency, wifi, disabled access, animal relief, and many more, at Melbourne Airport.


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