Looking forward to fly with Turkish Airlines, no place could be better than the Turkish Airlines New York Office in United States for retrieving full-fledged information related to your journey. Put your worries at rest; whether you want to know about the booking, cancellation, check-in procedure, extra baggage allowance, or flight change procedures. Their polite and customer-focused team will help you make your trip unforgettable and hassle-free. They will also let you know about the airline policies on pet and infant travel. So, contact them via call, email, or chat to avail of their exceptional services.
Turkish Airlines New York Contact Details & Address
If you’re looking to reach out to the Turkish Airlines NY office directly, whether for flight details or to plan your next trip, we’ve got you covered. Below, you’ll find helpful contact information & addresses to make your communication much better & hassle-free.
Turkish Airlines New York Office Address | 350 Fifth Avenue Suite 7510 New York, NY 10118 USA |
Turkish Airlines Headquarters | Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149 Istanbul Türkiye |
Turkish Airlines New York Airport Address | John F. Kennedy International Airport, Queens, NY 11430, United States |
Turkish Airlines New York Customer Service | (800) 874-8875 |
Contact Number of Turkish Airlines Office in the United States | +1 718-244-4444 |
Turkish Airlines Airport Phone Number | +1 718-244-4444 |
Turkish Airlines NY Office Fax Number | +90 212 465 21 21 |
Turkish Airlines Baggage Services Contact Number | +080005 01565 |
Turkish Airlines New York Customer Feedback Form | CLICK HERE |
Turkish Airlines YouTube Channel | https://www.youtube.com/@TurkishAirlines |
Turkish Airlines Official Facebook | https://www.facebook.com/TurkishAirlinesTR/ |
Turkish Airlines Official Twitter | https://twitter.com/tk_helpdesk |
Turkish Airlines Instagram Account | https://www.instagram.com/turkishairlines/ |
Turkish Airlines LinkedIn | https://www.linkedin.com/company/turkish-airlines/ |
Turkish Airlines New York Airport Office Map Location
Flight Status and Check-in Information
Turkish Airlines provides various comfortable ways to check in for your flight. Check-in can be done via the website, mobile app, kiosks at the airport, or the check-in counters.
Check Flight Status Here: https://www.turkishairlines.com/en-int/flights/flight-status/
Online Check-in Link: https://www.turkishairlines.com/en-int/flights/manage-booking/
Check-in Online
With online check-in, passengers can check in from anywhere, anytime. You just have to enter your reservation code (PNR) & last name on the Turkish Airlines website or mobile app.
Kiosk Check-in
You can save time at the airport by using the self-service kiosks. All you have to do is feed in your e-ticket number or reservation code on the kiosk screen. After that, you have to select your seat & then you will receive your boarding pass. Access ID info using your Miles&Smiles number or bank card.
Counter Check-in
If you want to check in through the counter and have related questions as well, then the airline staff is there to assist you. Bring your ID (driver’s license, marriage certificate), passport, & any special documents required (health reports, discounts).
Turkish Airlines Baggage Services Information
Baggage tracking: https://www.turkishairlines.com/en-int/flights/lost-baggage/baggage-tracking/
Checked Baggage
Understand the allowed weight and number of checkable bags for your travel class and route.
Economy Class- International flights (excluding Brazil and Argentina) allow a maximum 1 piece up to 23 kg (50 lbs)
Domestic flights– The piece concept of baggage is not applicable on domestic flights. The concept of the kilogram will remain in effect.
Business Class– 2 pieces, each up to 32 kg (70 lbs)
Carry-on Baggage
Know about the size & weight restrictions for your carry-on luggage and personal items.
Economy Class- 1 piece (max. 23x40x55 cm & 8 kg) + 1 personal item (max. 40x30x15 cm & 4 kg)
Business Class- 2 pieces (each max. 23x40x55 cm & 8 kg, total 16 kg) + 1 personal item (max. 40x30x15 cm & 4 kg)
Infants (Domestic & International)- 1 piece (max. 8 kg)
Worldwide List of Turkish Airlines Offices
Queries Handled By Turkish Airlines Office
When it comes to the queries, many queries are handled by the Turkish Airlines New York Office. From flight bookings to baggage assistance, visa inquiries to onboard amenities, their team is right there to address all your travel-related concerns with expertise & care.
Flight booking and reservations | Weather-related travel advisories |
Check-in procedures | Destination information and travel guides |
Baggage allowances and restrictions | Customized travel itineraries |
Special assistance requests | Travel document validation |
Flight schedules and timetables | Excess baggage fees and charges |
Fare inquiries and promotions | Airport lounge access |
Seat selection and preferences | Pre-flight medical assistance |
Loyalty program membership | Duty-free shopping options |
Visa and passport requirements | Onboard safety measures and procedures |
In-flight amenities and entertainment options | Assistance for unaccompanied minors |
Group bookings and discounts | Handling of damaged baggage claims |
Travel insurance options | Assistance for passengers with disabilities |
Airport transfer services | Connecting flight arrangements |
Changes or modifications to existing bookings | Hotel accommodation recommendations |
Refund requests and policies | Transportation options to/from the airport |
Pet transportation guidelines | Currency exchange services |
Child and infant ticketing policies | Travel alerts and notifications |
Cabin upgrade options | Visa application support |
Onboard dining preferences | Traveling with sports equipment |
Wi-Fi and connectivity services | Requesting special meals onboard |
Lost or delayed baggage assistance | Group check-in procedures |
Flight delay or cancellation information | Baggage wrapping services |
Assistance with online check-in | Entertainment options for children |
Lost and found inquiries | Lounge access for elite members |
Feedback and complaints resolution. | Rebooking options during irregular operations |
In-flight Facilities & Entertainment Offered
Passengers are offered a comfortable but enjoyable flight with a range of in-flight facilities & entertainment options. The list of the amenities provided by the airline is mentioned below:
- Comfortable seating with adjustable headrests.
- Onboard Wi-Fi for staying connected.
- Extensive entertainment system with movies, TV shows, and music.
- Complimentary meals and beverages.
- Duty-free shopping onboard.
- Amenity kits for long-haul flights.
- In-seat power outlets for charging devices.
- Turkish hospitality with a friendly cabin crew.
- Special meals as per dietary requirements.
- Interactive flight map for tracking your journey.
Special Assistance for Passengers
The Turkish Airlines office offers various special assistance services. It is mainly for those travelers with special needs. The available special services are mentioned below:
- Wheelchair assistance
- Assistance for passengers with visual impairments
- Assistance for passengers with hearing impairments
- Assistance for passengers with mobility impairments
- Medical assistance (onboard oxygen, etc.)
Whether you have questions about booking your flight, managing your reservation, or preparing for your trip, the New York office can assist you. For the most up-to-date information and to take advantage of online features like booking & managing your reservation, visit the official Turkish Airlines website.
Commonly Asked Questions
If you have any queries or want solutions, you can contact the call center of Turkish Airlines at (800) 874-8875.
Passengers looking for the address of the Turkish Airlines Office in New York to get issues resolved in person can get it here- 580 Fifth Avenue, 18th Floor, New York, NY 10036.
The office hours of the Turkish Airlines NY office are Monday to Friday, 9:00 AM to 5:00 PM Eastern Standard Time (EST).
While the office can assist with inquiries, reservations are recommended to be made online on the Turkish Airlines website.
You can manage your booking online or through the mobile app. For complex changes or assistance, you can contact the Turkish Airlines Call Center.
No, you can only call on their toll-free number. But, you can chat with their team on the provided WhatsApp number on their website.
Turkish Airlines does not directly offer travel insurance, but they partner with various insurance companies.
You can subscribe to the Turkish Airlines newsletter on their website or follow them on social media for updates on special offers & promotions.
John says:
My recent journey with Turkish Airlines was truly exceptional. From the moment I stepped on the plane, I was impressed by the clean and well-maintained cabin. The crew’s warmth and professionalism added to the overall experience. The in-flight meals were delicious, showcasing a taste of Turkish cuisine, and the entertainment system kept me entertained throughout the long-haul flight. Turkish Airlines sets a high standard for air travel.
Emma Sophia says:
Do I need to arrive at the airport earlier than usual?
David Matthews says:
I am incredibly frustrated. I received notice that a portion of my flight was canceled and I am attempting to get a refund. I have spoken to Customer Service at the 800 call center three times and have been disconnected four separate times. I have tried the Chicago and NY sales offices but have never been able to reach a human being. My calls are always disconnected.
Yesterday I received an email notice from Turkish Air that Flight 1881 on May 4 has been canceled. I would like a full refund of the $1070 charged to my American Express Card.
The Call Center said they can only refund the amount in Turkish Lira and that to get the full refund in US dollars, I had to contact the US Sales Office but of course, I can’t get through to either the Chicago or NY office. I am frustrated beyond belief. To add to my frustration, the email addresses for the NY office keep getting bounced as invalid. If I do not receive a response soon, I will be contacting the Better Business Bureau and the FAA.
At this point I have no idea how I am supposed to get a refund.
Carmen C Calero says:
dispute the charges if you paid with a credit card, if not good look getting a refund, I’m going thru the same frustation trying to reach TK TOLL FREE NUMBER FOR THE LAST WEEK and you a recording saying you have to go online for now because due to an overwhelming amount of call they can process your call,
UNBELIEVABLE,
Willie Howard says:
The staff present at the Turkish Airlines NYC office is always ready to extend support to help the customer even if it means going an extra mile. I was having a hard time booking my flight ticket and decided to take the help of the representatives. The staff members are really helpful.
kay says:
how did you get in touch with someone in the NYC office for help.
they canceled my flight, i need to get this rebooked but they are trying to charge me crazy fees.
ive asked to speak with a manager and was promptly told no.
i need help, if anyone has a number i can call for customer relations that would be most helpful
Deborah says:
I’M HAVING The EXACT same PROBLEM. 🙁
Silindile Mhlanga says:
I have the same problem , the service is horrible my flight was cancelled and i requested a refund its been over 2 months they do not respond to emails and you can not reach them over the phone. my travel date is in 4 days and i still don’t have a response,. There is a lady called Mindy there, by far the worst customer service i have ever received.
Zumrut Koskar says:
I have tried a half dozen times to call the NY office today. No one picks up, the mail box is full and the email I sent bounced back.
How did you get thru?
Arnold Balantsov says:
if you lucky you may get someone in airport(less likely). I need to get approved refund on my ticket and cant hold of nobody. call center like robots send you to sales office. In sales office nobody takes the phone. You on your own. Worst customer service airline i even deal in my life. WILL NEVER by ticket from them again.
Roman Dovgopol says:
Hi! you should try aholes from LKM.
Deborah says:
I have been traveling with them since 1988 to Turkey nearly every other year. I was just there in May 2019 and now that my return trip was canceled twice by the airline, I asked for an open ticket so that I can figure out what to do next. Now they are trying to charge ME to book the return flight. Very tacky! Not a fan anymore.
Samuel Cole says:
Why is Turkish Airlines NYC Phone Number still in the waiting phase? How to connect with the officials as I needed to make some adjustments to my scheduled ticket. I get to the Turkish Airlines New York office, but the office is locked, please give me the best way to get in contact with the official.