Turkish Airlines London Office

Flight Queries? Call an Expert

If you have booked travel with Turkish Airlines and you are catching the flight from London Heathrow Airport, this detailed guide is meant for you. You can go ahead with ease, as travel executives at the Turkish Airlines London Office are there to assist you with a number of services. Approach them to fulfil your requirements as per bookings for your business or leisure air trip.

Contact Details of Turkish Airlines London Office

Turkish Airlines London Office AddressTerminal 2 – Departures Level, London Heathrow Airport, TW6 1EW
Turkish Airlines London Office Contact Number0844 800 6666
0203 991 1993
Working HoursMon to Fri – 09:30-12:30
Saturday to Sunday: Closed
Official Websitewww.turkishairlines.com
Email Addresscustomer2@thy.com
Online Check InClick Here
Check Flight StatusClick Here
Official Youtubewww.youtube.com/TURKISHAIRLINES
Official Twittertwitter.com/turkishairlines
Official Facebookwww.facebook.com/TurkishAirlines
Official Instagramwww.instagram.com/turkishairlines

Airport Details of Turkish Airlines London Office

Airport NameLondon Heathrow Airport
Airport CodeLHR
AddressLongford TW6, United Kingdom
Contact Number+44 844 335 1801

Turkish Airlines London Office Address Map

Turkish Airlines London Heathrow Airport Terminal

Turkish Airlines flights are operated through Terminal 2, also called the Queen’s Terminal, at London Heathrow Airport.

Services Provided by Turkish Airlines London Office

Contact the friendly staff and seek guidance on the services listed below.

Ticket Booking and CancellationBaggage Allowance
Ticket ReschedulingDuty-free Allowance
Web Check-inFlight Information
Airport Check-inAirport Lounges
Unaccompanied MinorVisa Information
Turkish Airlines Mobile AppIn-Flight Meals
Promotional FaresMissing Luggage
Animals and PetsIn-flight services
Turkish Airlines LoungesImmigration Services
Concierge ServicesAirport Facilities
Airport TransfersDelayed Flights
Sports EquipmentTurkish Airlines Codeshare
Airport TransportationTurkish Airlines Duty-free
Seats EnquiriesCorporate Club Programme
Visa on ArrivalTurkish Do&Co
Transit InformationTurkish Miles&Smiles
RefundsTurkish Airlines Gift Card
Travel InsuranceCar Rental


To reserve tickets, you can contact the friendly staff at the Turkish Airlines London Office. To make bookings on the Turkish Airlines website, go to the “Flight” tab on the homepage and fill in the mandatory details. 

Manage Booking

You can make changes to your flight, make a seat selection, upgrade the class category, or add other details. Seek guidance from the staff or visit the website of Turkish Airlines to manage your booking.


As per an individual passenger, one unit of your cabin baggage should not be more than 23x40x55 in size. The weight should be limited to 8 kg. The maximum size allowed for one personal item as a bag is 40x30x15, in the case of Economy Class. 

However, if you are traveling in Business Class, you are allowed to carry two cabin bags, provided their size is not more than 23x40x55 and their weight is 8 kg (total 16 kg). Also, you can carry one personal item as a bag whose size is not more than 40x30x15.

Read more about the Baggage Policy of Turkish Airlines under different categories. You can also calculate the charges applied to your baggage.

Sports Equipment

Turkish Airlines allows you to carry equipment such as a bicycle, golf (first set without any charge), canoe, archery equipment, snowboard, hockey, bowling equipment, parachute, surfboard, hunting equipment, and much more. All these are safely transported and handed over to you after the flight journey. 

Click here to read more and also find the associated terms & conditions.

Musical Instruments

These are also transported with care by the airline. You can take small instruments such as guitar and saz along with you in the cabin without paying any fees, provided their total dimension is not more than 118 cm (width + length + height). Click here to know more.

Airport Check-in

Visit the Turkish Airlines check-in counter at the airport. You need to show the documents such as ID and passport. If you have discount tickets, you must show the related documents. Then your baggage will be checked and if it is found to be exceeding the limit, the defined rules will be applied. The boarding pass will be provided to you.

Online Check-in

Visit the website of Turkish Airlines and refer to the Check-in / Manage Booking tab on the home page to mark your online check-in. The check-in facility is also available on the airline’s Mobile App.

Self-service Check-in Kiosk

You can also use the Self-service Check-in Kiosk facility to save time. Enter the PNR Code and receive your boarding pass. The facility starts 12 hours before the flight. It ends 45 minutes before the departure time for domestic flights and 60 minutes before the departure of international flights. Please note that more than eight people (with the same PNR code) cannot be checked in together through kiosks.

After getting the boarding pass, head towards the boarding gate, if you do not have baggage. If you have baggage, it is mandatory to check in at the check-in desk.

Flight Status

Go to the “Flight Status” tab on the homepage of the airline’s website. Select from the options – Arrival, Departure, Flight No., or Route, and enter relevant details accordingly, to view the status of your flight.

Special Assistance

Passengers with disabilities or those in need of medical devices are treated on priority. Whether a wheelchair is required or a piece of medical equipment needs to be carried inside the cabin, you must post a request for the same in advance. Here is a detailed guide on Turkish Airlines Special Assistance services.

Traveling with Infants or Children

Infants of at least eight years whose second birthday has not arrived yet are allowed to travel on discounted tickets. However, if you show a medical certificate with a statement that it is suitable for the patient to fly then your infants who are two to seven days old can also travel. Make sure to read the elaborated information on the same.

Traveling with Pets

Your pets can travel with you and the relevant charges will be applied. Get detailed information here.


This is a membership program by Turkish Airlines that lets you get award tickets, cabin upgrades, enhanced in-flight services, extra baggage, and many more special services. Know more to register on the website.

Turkish Airlines Corporate Club

You can enjoy special features and benefits on your corporate travel with Turkish Airlines, by choosing this membership program.  

Turkish Airlines Gift Card

You can use this facility to gift a surprise travel plan to your dear ones, family, or friends, on special occasions. 

Turkish Airlines – Business Class vs Economy | London

Frequently Asked Questions (FAQs) of Turkish Airlines London Office

What is the Turkish Airlines London Office Location?

The Turkish Airlines Office in London is located at Terminal 2 – Departures Level, London Heathrow Airport, TW6 1EW.

What is the Turkish Airlines London Office Contact Number?

The contact numbers are 0844 800 6666 / 0203 991 1993.

Which terminal is used to operate Turkish Airlines flights?

You must head to Terminal 2 (also called the Queen’s Terminal) at London Heathrow Airport to board a Turkish Airlines flight.

Is self-service kiosk check-in facility available?

Yes, the service is available at London Heathrow Airport.

What is the check-in closing time?

You must check in 45 minutes before departure if it is a domestic flight, while check-in for international flights must be marked 60 minutes before the departure.

Is a car rental facility provided at the airport?

Yes, you can book car rental from the airport. You may speak to the Turkish Airlines London Office staff for assistance.


One thought on “Turkish Airlines London Office

  • jenna here, hello. Even though I had a reservation, I wanted to switch from my centre seat to a window seat. After making a reservation, can I change my seat?


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