Is it your first time with Turkish Airlines? And you need to know everything about what the airline offers be at the airport or on board? Then look no more. At Turkish Airlines Astana Terminal you can put rest to all your worries. Turkish Airline is here to you be it while you board a flight, on board or at the destination. You might be looking for medical assistance, you might need a pet friendly flight, in flight meal might be a concern to you, for business people inflight wifi is a requirement, a decent lounge service might be a concern for you no matter what you look for while making booking be assured that Turkish Airlines cares and it will take care of you.
Details of Turkish Airlines Astana Airport – NQZ
The Turkish Airlines NQZ Terminal is 1, at Nursultan Nazarbayev International Airport.
|Airport Name||Nursultan Nazarbayev International Airport|
|Turkish Airlines Astana Airport Address||Qabanbay Batyr Ave, Astana 020000, Kazakhstan|
|Turkish Airlines Astana Airport Contact Number||+7 7172 70 29 99|
|Turkish Airlines Astana Terminal||Terminal 1|
|Working Hours||24 hours|
Services provided by Turkish Airlines at Astana Airport Terminal NQZ
At the Office of Turkish Airlines Astana Terminal, passengers can avail themselves of the following services / amenities:
|Flight Ticket Booking and Cancellation||Ticket Rescheduling|
|Web / Online Check-in||Airport Counter Check-in|
|Kiosk Check-in||Airport and In-Flight Wifi|
|Unaccompanied Minor||Travel with Pets or Animals|
|Baggage Allowance||Duty-free Allowance|
|Flight Information||Airport Lounges|
|Visa-related Information||Pet Relief Area|
|Missing Luggage||Immigration Services|
|First Class and Business Class Seats Enquiries||Economy Class Seat Enquiries|
|Privilege Club||Delayed Flights|
|Transit Information||Privilege Club|
|Seats Selection and Enquiries||Concierge Services|
|Airport Facilities||In-Flight Entertainment|
Turkish Airlines Manage Your Bookings
This service enables passengers to make desired changes to their bookings. You need to login with your booking reference and last name.With this services you can add or make changes to are seat selection, add extra baggage, add special services, add car or travel insurance, change flights, cancel flights, change name, book a hotel, rent a car, cancel bookings, checking booking details and printing or downloading boarding pass.All of these services can be accessed at the Turkish Airlines office at NQZ.
Turkish Airlines Online Check-in at Astana Airport
This feature allows you to save time and money at the airport. You can add extra bags, choose seats or upgrade seats. Online check-in window starts at 24 hours before your scheduled departure and ends 90 minutes before your scheduled departure. You can check in via Turkish Airlines mobile app also.Check-in can also be done at the NQZ Airport as well.
Turkish Airlines Baggage at NQZ Airport
As per carry-on baggage one personal item (15 x 30 x 40 cm) and one carry bag (55 x 40 x 23 cm) is allowed by the airline and they cannot weigh more than 8 kg.For business class two free carryon bags are allowed.It is advisable to reach 2 hours before your schedule departure so that you can check-in your bags in time at Astana airport.
Turkish Airlines Checked Baggage
As per Turkish airline checked baggage allowance for flights not to / from the USA and Canada business Class passengers can carry Maximum Weight of 30 kg and Economy Class passengers can carry Maximum Weight of 20 kg. And baggage allowance for flights to / from the USA and Canada business Class passengers get to bring 2 bags that can weigh 32 KG each and Economy Class passengers get to bring 2 bags that can weigh 23 kg (Bags weighing 23 kg – 32 kg will be charged as an excess baggage. Baggage exceeding 32 kg will not be accepted.) Maximum Dimensions for each piece: 158 cm for one piece, but the two bags cannot exceed 273 cm combined.For any confusion or query you can always seek assistance form the Turkish airline staff at Astana airport.
Delayed, Lost and Claim Baggage at NQZ Airport
In times when your baggage is missing make sure you report it before you leave the NQZ airport. The Airline will look it up for you and update you. Make sure to keep your baggage tag and boarding pass with you. If your bag has not been found and returned to you then you can claim for your baggage and the airline will compensate for it.
Turkish Airlines Inflight Entertainment
Turkish Airlines has a high speed wifi on board so with the seat back tv you can stream movies, listen to music, watch your favourite shows and play games .Passengers can also stay connected with their personal devices.This can be either parched online or offline at the Astana airport.
Turkish Airlines Traveling with Pets/Service Animals
Turkish airlines allows pets like cats, dogs and small singing birds to travel in the passenger cabin in carriers underneath the seat in front of the passenger. Along the carrier and the pet inside it should not weigh more than 8 kg, if it does then your pet travels in cargo. For domestic flights its $14 and for international flights it starts from $70 depending on the weight of the carrier. You need to submit the proof regarding your pets vaccination and its passport to the airline. Emotional support animals are considered pets only. Service dogs are allowed to travel in the passenger cabin, on leash and seated at passengers feet. All the required documentation needs to be submitted to the Turkish airline before you can fly with your service animal at Astana airport.
Inflight Wifi Of Turkish Airlines
Turkish Airlines has a high speed wifi on board and it’s not free but it’s complimentary for a limited amount of data depending upon your ticket. business Class Passengers with
Miles&Smiles Elite or Elite Plus Membership get unlimited wifi, Business Class Passengers get 1 Gb, Miles&Smiles Elite or Elite Plus Members get 400 MB and Unlimited Messaging, Miles&Smiles Classic Plus Members get 250 MB and Unlimited Messaging and Miles&Smiles Classic Members get Unlimited Messaging. If you wish to purchase wifi then the Turkish airlines offers Unlimited Messaging for $5,100 MB for $8, 250 MB for $15,Unlimited Internet For Short Haul flights for $15 and Unlimited Internet For Long Haul flights for $35. For any assistance you can seek by airline staff at Astana Airport.
Travel Insurance with Turkish Airlines
Turkish Airlines knows how important it is for passengers to have a peace of mind while travelling so that they can enjoy their flight experience and ease the passengers so they have XCover Travel Insurance. It can be added to your ticket while you make bookings online or at the Turkish Airline counter at NQZ Airport. It gives you benefits and covers flight cancellations,health insurance and lost luggage.
Rent/Hire Car at Astana Airport
Turkish Airlines has collaborated with Budget and Avis to make it easier to plan your trip with them. Miles&Smiles members get 500 Miles for every Avis or Budget car rental and it goes up the longer you rent. With Avis, 3-6 days earns 1500 Miles in total, 7-9 days earns 2500 Miles in total, and 10+ days earns 4000 Miles in total. With Budget, 3+ days on Economy group cars earns 1500 in total and 3+ days on Luxury group cars earns 2500 Miles in total, plus 30% discount on rentals in Turkey itself.This service is available at Astana Airport.
Special Assistance at NQZ Airport
Turkish Airlines is providing special assistance to its passengers if they need it. You need to notify the airline 48 hours before your flight departure of the kind of assistance needed be it at the Astana airport, during flight or while boarding. Kind of assistance provided by the airline are wheelchair assistance, priorities provided, guide dogs, sunflower lanyard service, medical equipment, oxygen cylinder, receptors and medications. Special discounts to personals with physical disability is also given.
Turkish Airlines Astana Airport Map
Frequently Asked Questions (FAQs) of Turkish Airlines Astana Airport – NQZ
All Turkish Airlines flights, arriving at or departing from Astana Airport use Terminal 1.
Turkish Airlines flights arriving at NQZ Airport are received in Terminal 1.
Terminal 1 is used for Turkish Airlines departing from Astana Airport.
Call 1-800-874-8875 to speak to a Turkish Airline representative.
Yes Airside lounge service is available to passengers flying with Turkish Airlines.