Planning a journey comes with a lot of crucial concerns. It is beneficial to explore all the related factors, especially in the case of air travel, well in advance. So, if you have booked travel with Vietnam Airlines and boarding the flight from Sydney Airport in Australia or arriving here, you must be aware of policies related to check-in, baggage, inflight services etc., for a comfortable time ahead.
Read through this guide and rely on the friendly services provided by travel executives at the Vietnam Airlines Australia Office.
Vietnam Airlines flights operate from Sydney International Airport in Australia, also called Kingsford-Smith Airport. The airline’s office remains open from 8:00 am to 12:00 pm and 1:30 pm to 5:00 pm, Monday to Friday.
| Vietnam Airlines Australia Office Address | Level 25, St. Martin Tower, Suite 25.03, 31 Market Street, Sydney NSW 2000, Australia |
| Vietnam Airlines Australia Office Contact Number | +1-844-234-6014 or (61-2) 9285 4700 |
| Working Hours | 8 am to 12 pm and 1:30 pm to 5 pm (From Monday to Friday), Closed on Saturdays & Sundays and Public Holidays) |
| Official Website | www.vietnamairlines.com |
| Email Address | helpdesk.syd@vietnamairlines.com airport.syd@vietnamairlines.com |
| Online Check In | vietnamairlines.com/us/en/travel-information/check-in |
| Check Flight Status of Vietnam Airlines | vietnamairlines.com/vn/en/plan-book/timetable-routemap/timetable |
| Official Youtube | www.youtube.com/user/vietnamairlinescorp |
| Official Facebook | www.facebook.com/VietnamAirlines |
| Official Twitter | twitter.com/VietnamAirlines |
| Official Instagram | www.instagram.com/vietnamairlines/ |
| Airport Name | Sydney International Airport |
| Airport Code | SYD |
| Address | Sydney NSW 2020, Australia |
| Contact Number | +61 2 9667 9111 |
Vietnam Airlines flights are operated through the Terminal 1 of Sydney Airport in Australia.
You are advised to reach out to the Vietnam Airlines Office staff to seek assistance with the following services:
| Ticket booking and cancellation | Delayed, missing, or damaged luggage |
| Ticket rebooking | In-flight services |
| Flight status | Visa information |
| Delayed and cancelled flights | Unaccompanied minor policy |
| Boarding class information | Travel with Pets or Animals |
| Frequent flyer program | Travel insurance |
| Baggage allowance | Queries related to COVID-19 |
| Check-in options | Lotusmiles Membership |
| Airport services | Skyteam Membership |
| Airport lounges |
To reserve tickets, you can speak to the staff at the Vietnam Airlines Office in Australia. If you wish to book online, go to the website of Vietnam Airlines and look for the “Book” tab on the homepage and proceed with the reservation.
Do you wish to check seat options, go through baggage details, add ancillaries, or make other changes to your booking? Look for the “Manage Booking” tab on the airline’s website and enter your Reservation Code/Ticket Number and Last Name to locate the booking. You can also select Lotusmiles Member option, if applicable, to search the booking using your Trip Details i.e., PNR Code, Last Name, and Email id. For more information, you can always approach the staff.
Read the important baggage-related details given below.
Hand Baggage Allowance
Economy class – Till 12 kg weight including one hand baggage item and one accessory.
Premium Economy / Business class – Till 18 kg weight including two hand baggage items and one accessory.
Please note that the dimension of one hand baggage item should not be more than 115 cm i.e., 56cm x 36cm x 23cm.
The dimension of one accessory should not be more than 40cm x 30cm x 15cm.
If your baggage exceeds the above limit, it will have to be checked at the counter.
Checked Baggage Allowance
The maximum weight allowed is:
Economy / Premium Economy Class – 23 kg
Business Class – 32 kg
The dimension of a single piece should not be more than 158 cm.
Exceeding the above limit will result in re-packing your baggage, or paying an extra baggage fee, or sending the baggage as cargo.
Prepaid Excess Baggage
Save time by purchasing extra baggage in advance. It can also be purchased at the airport.
Read more about baggage-related aspects and other major components including Special Baggage (flying with a pet), Cabin Baggage (reserving a seat to accommodate musical equipment or other belongings), and sports baggage.
Visit the Vietnam Airlines check-in counter at the airport and keep ready your travel documents to be shown there. It may be noted that you need to check in anywhere between 2 hours and 40 minutes before departure time, in the case of domestic flights, while it is between 3 hours and 50 minutes, in the case of international flights. But, if you are going to board the flight from Frankfurt Airport, Charles de Gaulle Airport, or Heathrow Airport, the check-in time will be over 60 minutes before the flight departure time.
To mark your check-in online, visit the website of Vietnam Airlines and go to the Check-in tab on the home page. Enter details based on the Reservation Code, eTicket Number, or Frequent Flyer Number, and go ahead with the check-in.
This facility is available on the hotline number 1900 6265 that remains open from 8:00 am – 8:00 pm every day. You need to tell the agent your reservation code, ticket number, or frequent flyer card number. Then you need to confirm your itinerary information and proceed with seat selection. You may inform them whether you wish to receive the boarding pass through email or directly at the check-in counter located at the airport.
This facility is open from 12 to 2 hours before the flight departure. If you have baggage, you need to get it checked at the airport’s check-in counter. In case of no baggage, you are allowed to directly go toward the security area.
Check the status of your flight by selecting the “Flight Status” tab on the homepage of the airline’s website. You can view it by selecting either the airport or the flight number.
You can download the airline’s Mobile App and easily plan and manage your bookings. Lotusmiles members get special benefits on using the same.
You can cancel your ticket by selecting the “Cancel Segment” showing under the “Manage Booking” tab on the homepage of the airline’s website. Please note that a no-show charge is applied to cancellations made within 3 hours before departure. Also, it is not allowed to rebook non-changeable flights and claim a refund for non-refundable flights. You must read more about the Cancellation Policy of Vietnam Airlines.
You can also contact the travel executives at Vietnam Airlines Office in Australia for assistance.
Special needs of passengers are treated with utmost priority on Vietnam Airlines flights. You can book Special Meals or specific food as per your diet preferences, at least 24 hours before your flight.
If you are Traveling with an Infant, you can avail services like carrying a baby stroller by checking it at the counter as baggage, requesting bassinet service, in-flight baby bed, special meals, etc.
Services for Unaccompanied Minors from 2 to below 6 years of age are also available.
Wheelchairs, accompanying cabin crew, service dogs, and more can be requested for Passengers with Disabilities.
In the case of Expectant Mothers, they are allowed to travel as normal passengers if they are within 32 weeks of pregnancy. However, medical certificates or documents need to be furnished in case the pregnancy is from 32 weeks to under 36 weeks. Air travel is not allowed in case the pregnancy is from 36 weeks. The same applies if the expected delivery time is within 7 days before departure, or within 7 days after delivery.
There is also a special policy in case of passengers requiring medical assistance like oxygen services, stretchers etc.
Read in detail about these Special Services offered by Vietnam Airlines and the applicable charges.
Located at Terminal 1 (Departure Level) at Sydney Airport, this lounge is a well-equipped space where you can spend your free time. You can get lounge access if you are traveling on First or Business Class by Vietnam Airlines (a SkyTeam Alliance Airline). However, Premium Economy travelers can make payments at the front desk to get access.
This lounge is conveniently located on the third floor of Sydney Airport. Have a great leisure time here or have healthy discussions over business matters while using lavish amenities.
You can buy insurance services whether you travel by domestic or international flights. This scheme provides you with medical assistance and emergency services by Asia Assistant International.
You can register for this membership program by Vietnam Airlines to avail exclusive benefits like earning award tickets or extra baggage awards, accessing business lounges, getting bonus miles, and much more. An individual from 2 years of age can apply for the same.
The Vietnam Airlines Australia Office is located at Level 25, St. Martin Tower, Suite 25.03, 31 Market Street, Sydney NSW 2000, Australia.
The staff is reachable at +1-844-234-6014 or (61-2) 9285 4700.
The check-in counter of Vietnam Airlines is set on the second floor of Terminal 1.
The airport is strategically located 8 km south of the city center.
You can use important services such as post and telegraph, banking, money exchange, tourism information, duty-free shop, food joints, and much more.
Yes, all types of special services such as assistance for passengers with disabilities, expectant mothers, and unaccompanied minors are available. Also, if you are traveling with an infant or have your pet along with you, there are separate policies for all.