Vietnam Airlines Chengdu Shuangliu Airport Terminal – CTU

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Vietnam Airlines from multiple airports across the country, providing seamless connectivity and exceptional services to travellers. At the Vietnam Airlines Chengdu Terminal find a modern & efficient terminal that meets the needs of domestic & international flights. It is a state-of-the-art facility designed to accommodate the growing number of passengers.It provides a comfortable & convenient travel experience. Equipped with advanced amenities & facilities, the terminal offers a wide range of services. Including check-in counters, immigration & customs facilities, duty-free shopping, dining options, lounges, and well-maintained boarding gates. The terminal’s spacious layout & efficient navigation systems ensure smooth passenger flow & reduce waiting times, enhancing the overall travel experience. Whether Vietnam Airlines Chengdu terminal departures or arrival at airport. Passengers can expect a seamless & enjoyable journey through this modern and well-equipped terminal.

Details of Vietnam Airlines Chengdu Airport

The Vietnam Airlines Chengdu Terminal is 1, at Chengdu International Airport.

Airport NameChengdu Shuangliu International Airport
Vietnam Airlines Chengdu Airport AddressShuangliu, Chengdu, Sichuan, China
Airport CodeCTU
Vietnam Airlines Chengdu Airport Contact Number+86 28 8520 5555
Vietnam Airlines Chengdu Airport TerminalTerminal 1
Working Hours24 hours

Services provided by Vietnam Airlines at Chengdu Airport Terminal CTU

At the Office of Vietnam Airlines at Chengdu Terminal, passengers can avail themselves of the following services / amenities:

Airport Counter Check-inFlight Ticket Booking
Airport FacilitiesFlight Ticket Cancellation
Airport LoungesFlight Ticket Rescheduling
Airport Self-Service Kiosk Check-inFlying Blue Loyalty Programme
Airport TransfersImmigration Services
Airport WifiIn-Flight Entertainment
Baggage AllowanceIn-Flight Meals
BlueBizIn-Flight Wifi
Delayed FlightsMissing Luggage
Duty-Free AllowanceOnline Check-in
Economy Class Seat EnquiriesUnaccompanied Minor Service
First Class and Business Class Seats EnquiriesVisa Information
Flight InformationVisa on Arrival

Check-in Services

It excels in providing efficient & convenient check-in services for passengers. With dedicated counters for both domestic and international flights. Travellers can effortlessly check in their baggage and receive their boarding passes. The terminal offers the convenience of self-service kiosks. Allowing passengers to check in quickly and conveniently. These kiosks provide a user-friendly interface, enabling travellers to input their information, select seats, & print their boarding passes with ease. The combination of dedicated counters and self-service kiosks ensures that passengers have multiple options to streamline the check-in process. Saving time and enhancing the overall travel experience. Whether travellers prefer face-to-face assistance or self-service convenience. It caters to their needs, ensuring a seamless start to their journey.

Immigration and Customs Facilities

Vietnam Airlines terminal at Chengdu is equipped with immigration & customs facilities to streamline the entry and exit process. Passengers arriving in Vietnam can expect well-organized immigration counters. They can complete the necessary procedures efficiently. Likewise, departing passengers can go through immigration smoothly before boarding their flights.

Baggage Services

Vietnam Airlines Chengdu Terminal prioritizes the safety and efficiency of passengers’ belongings through its reliable baggage services. To streamline the check-in process. Dedicated baggage drop-off counters are available for passengers who have already checked in online or at self-service kiosks. For added convenience, a sufficient number of baggage carts are strategically placed throughout the terminal. Allowing passengers to easily transport their luggage. Readily available baggage trolleys further facilitate the smooth handling and transfer of baggage. These services ensure that passengers can navigate the terminal with ease and peace of mind. Knowing that their belongings are in good hands. Its commitment to efficient baggage services contributes to an overall seamless travel experience for all passengers

Duty-Free Shopping

Passengers during Vietnam Airlines Chengdu terminal arrivals can indulge in a delightful shopping experience at the various duty-free shops. The terminal offers a wide selection of international and local brands. Allowing travellers to explore a diverse range of products. From luxury items to local handicrafts, cosmetics to electronics, there is something for everyone. The duty-free area is well-stocked with quality merchandise, giving passengers the opportunity to purchase souvenirs or gifts for loved ones.

Dining Options

The terminal caters to the diverse culinary preferences of travellers by hosting a multitude of dining options. Passengers are spoilt for choice with a wide selection of restaurants, cafes, and fast-food outlets available within the terminal. These dining establishments offer a delightful range of cuisines. Encompassing Vietnamese specialties that showcase the rich and vibrant local flavours. It also serves international favourites to cater to different palates. Whether passengers desire a quick bite on the go or prefer a more leisurely sit-down meal. The terminal ensures that there is a suitable dining establishment to fulfil their culinary needs. From savouring authentic Vietnamese pho or banh mi to indulging in global delicacies. The dining experience here promises to be a delightful gastronomic journey for travellers.


For passengers seeking an elevated and indulgent experience, it features airline lounges that offer a haven of relaxation before their flights. It operates its own exclusive lounge, where travellers can immerse themselves in a tranquil environment. The lounge provides comfortable seating, allowing passengers to unwind in style. Complimentary snacks and beverages are available, satisfying their culinary cravings. With Wi-Fi access, guests can stay connected or catch up on work while enjoying the serene atmosphere. These lounges cater particularly to business travellers or those with premium memberships. Offering them a secluded space to rejuvenate or make the most of their time before boarding. Whether it’s finding solace in a good book, savouring a refreshing beverage. Or conducting important business affairs, the airline lounges at this Chengdu Terminal provide an exclusive and comfortable retreat for discerning passengers.

Boarding Gates

The terminal is equipped with a well-maintained and organized system of boarding gates. Ensuring a seamless boarding process for passengers. Clear signage and frequent announcements provide clear directions. Making it easy for travellers to locate their designated gates. The airport’s efficient management of boarding procedures ensures a smooth and timely departure for flights. Passengers can confidently navigate through the terminal. Knowing that the boarding gates are equipped with the necessary infrastructure and staff to facilitate a hassle-free boarding experience. Whether passengers are departing for their destination or returning home. The well-maintained boarding gates at this terminal contribute to an overall positive travel experience.

Special Assistance

It prioritizes the needs of passengers with specific requirements by offering special assistance services during arrivals & Vietnam Airlines Chengdu terminal departures. The terminal provides various facilities & support systems to ensure a smooth & hassle-free experience for travellers with disabilities/reduced mobility. Accessible restrooms are available throughout the terminal. Along with ramps & elevators to facilitate easy movement. Designated parking spaces are provided to accommodate passengers with special needs. To avail these services, passengers requiring special assistance can contact them in advance. This proactive approach allows for the arrangement of appropriate services. Ensuring that passengers with specific needs receive the necessary support & assistance throughout their journey.

Information and Customer Service

The terminal provides information counters and customer service desks throughout the facility. Knowledgeable staff members are available to assist passengers with inquiries, flight information, and other travel-related services. They can provide guidance on terminal facilities, flight schedules, transportation options, and more. It ensures that travellers have a pleasant and hassle-free experience.

Medical Facilities

It prioritizes the well-being of its passengers by offering well-equipped medical facilities to address any emergency/medical needs that may arise. These facilities are staffed by highly trained medical professionals. They are capable of providing immediate first aid and essential medical support with efficiency and promptness. Passengers can have peace of mind knowing that in case of any health-related issues during their time at the terminal. They will receive the necessary care and attention. The presence of these medical facilities underscores the airport’s commitment to passenger safety and ensures that individuals can travel with confidence. Knowing that their well-being is a top priority at the Terminal.

Transportation Services

It offers a wide range of transportation options to cater to passengers’ diverse needs. Travellers can conveniently find taxis, car rental services, and airport shuttles. Ensuring seamless and hassle-free transportation to and from the airport. Taxis are readily available outside the terminal, providing a convenient door-to-door service for passengers. Car rental services offer flexibility and the freedom to explore the city at one’s own pace. Additionally, airport shuttles provide cost-effective transportation options for those seeking a reliable and shared mode of transport. With its excellent connectivity, the airport is well-linked to the city center and other major areas. Making it easy for passengers to reach their desired destinations efficiently and comfortably.

Wi-Fi and Connectivity

It understands the importance of connectivity in today’s digital age. To cater to the needs of modern travellers, the terminal provides free Wi-Fi access throughout the facility. This service allows passengers to stay connected and access the internet from their personal devices. Whether it’s checking emails, browsing the web, or staying in touch with loved ones through social media. Passengers can conveniently stay connected while waiting for their flights. The availability of free Wi-Fi enhances the overall travel experience. Providing a seamless connection and keeping passengers engaged and informed during their time at the airport. With this service, it ensures that passengers can make the most of their time. Whether for business or leisure, while enjoying the convenience of staying connected.

Vietnam Airlines Chengdu Airport Map

Frequently Asked Questions (FAQs) of Vietnam Airlines Chengdu Airport

How early should I arrive at the Chengdu Terminal for my Vietnam Airlines flight?

It is generally recommended to arrive at the airport at least two hours prior to your domestic flight departure and three hours for international flights. This allows sufficient time for check-in, security procedures, and other pre-flight formalities.

Are there currency exchange services available at this terminal?

Yes, currency exchange services are available at the terminal. You can find currency exchange counters or booths where you can exchange your money to the local currency or other currencies as needed.

Can I find ATMs at Vietnam Airlines Chengdu Terminal to withdraw cash?

Yes, there are ATMs located throughout the terminal where you can withdraw cash. These ATMs accept major international debit and credit cards.

What terminal is Vietnam Airlines at Chengdu?

The terminal at this airport is Terminal 1. This terminal is full of the best services available, be it premium lounges, wheelchair assistance, dining and much more.

Are there facilities for parents travelling with infants at this terminal?

Yes, the terminal provides baby care facilities such as dedicated nursing rooms and baby changing stations. These facilities are equipped with comfortable seating, diaper changing tables, and private areas for nursing mothers.

Is there a lost and found service at the Chengdu Terminal?

Yes, if you have lost an item at the terminal, you can inquire about it at the information desk or contact the airport’s lost and found department. They will assist you in locating and retrieving your lost item, if possible.

Are there car rental services available at this terminal?

Yes, there are car rental services offered at the terminal. Various car rental companies have counters at the arrival hall where you can inquire, book, and collect your rental vehicle for convenient transportation during your stay.


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