The comfort of a hassle free trip is unparalleled; a smooth and trouble free travel plan is every travelers’ ultimate want. It is safe to say that the best way to make sure that all things come together as planned, is by making sure that one’s got enough information about the airline and all flight related matters. In order to help travelers be best prepared for an upcoming flight or a future flight which would depart from or arrive at the FlyAlmaty Airlines Almaty International Airport Terminal, information has been compiled and shared in this segment.
Details of Flydubai Airlines Almaty Airport
The FlyAlmaty Airlines Almaty Terminal is 1, at Almaty International Airport.
| Airport Name | Almaty International Airport |
| Flydubai Airlines Almaty Airport Address | Mailin St 2, Almaty 050039, Kazakhstan |
| Airport Code | ALA |
| Flydubai Airlines Almaty Airport Contact Number | +7 7272 70 33 33 |
| Flydubai Airlines Almaty Terminal | Terminal 1 |
| Working Hours | 24 hours |
| Official Website | https://www.flydubai.com/en/ |
| YouTube | https://www.youtube.com/user/theflydubaichannel |
| https://www.facebook.com/flydubai/ | |
| https://twitter.com/flydubai?lang=en | |
| https://www.instagram.com/flydubai/?hl=en |
Services provided by Flydubai Airlines at Almaty Airport Terminal ALA
At the Office of FlyAlmaty Airlines Almaty Terminal, passengers can avail themselves of the following services / amenities:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Privilege Club | Delayed Flights |
| Transit Information | Privilege Club |
| Seats Selection and Enquiries | Concierge Services |
| Airport Facilities | In-Flight Entertainment |
Booking
Persons may make their flight reservations through the FlyAlmaty website and mobile app; however, if any travelers need assistance in order to book flight tickets, they can ask the personnel on duty at the FlyAlmaty Airlines Almaty terminal office.
Cancellation & Refund
Cancellation of reservations is not allowed on Lite tickets; Flex and Business ticket holders can request cancellations at no extra charge. A cancellation fee of AED 200 is payable for cancellation Value tickets. Refunds granted to passengers will be in the form of FlyAlmaty vouchers, which may be used for payments towards another flight with the airline. All cancellations and refunds are subject to the fare rules defined by the FlyAlmaty Cancellation Policy. More details can be read on the FlyAlmaty site.
Manage Booking
Passengers of the airline can manage their flight reservations through the airline’s website and mobile app; passengers may make changes to their trip, if necessary and / or add / remove flight related amenities. Subsequently, passengers may seek the help of the trained agents at the office of the FlyAlmaty Airlines terminal at Almaty International Airport to manage their reservations.
Baggage Allowance
FlyAlmaty permits passengers free carry-on baggage allowance as follows:
- Economy class passengers can bring 1 carry-on baggage that must weigh less than or equal to 7kg and the linear dimensions must not exceed 55 x 38 x 20 cm.
- Business class passengers can bring up to 2 carry-on bags which must weigh less than or equal to 7kg each and the linear dimensions must not exceed 55 x 38 x 20 cm.
And as for checked baggage allowance, the airline offers Business class passengers free checked baggage allowance of up to 3 pieces of luggage that must weigh less than or equal to 32 kg each and the linear dimensions must not exceed height 75 x width 55 x depth 35 cm. Economy class passengers must purchase checked baggage allowance; economy class passengers can buy checked baggage allowance for up to 3 pieces of luggage that must weigh less than or equal to 32 kg each and the linear dimensions must not exceed height 75 x width 55 x depth 35 cm.
Additional information may be requested from the crew at the office of the FlyAlmaty Airlines Almaty terminal or on the airline’s website.
Check-in
Passengers can opt to check-in for their intended flight either in person at the FlyAlmaty Airlines terminal at Almaty International Airport or use the online / web / mobile check-in option available on the FlyAlmaty mobile app and website. Check-in at the airport stops 60 minutes prior to a flight’s scheduled time of departure.
Additional assistance related to check-in may be requested from the office of FlyAlmaty Airlines terminal at Almaty International Airport.
Special Assistance Services
The airline offers a variety of special assistance services, such as wheelchair and mobility assistance, special care of pregnant passengers, special dietary meals, etc. Passengers need to submit a request in order to avail special service(s), at least 48 hours before departure of intended flight.
For a complete listing of special assistance services, contact (call / visit) the FlyAlmaty Airlines Almaty terminal office or check the airline’s website.
Inflight WiFi
FlyAlmaty aircrafts are wifi enabled; passengers can connect to the wifi and purchase a wifi pass as per their requirement [24 hours pass / 30 minute pass / one-way pass]. The prices of the wifi passes can only be checked on the inflight portal.
For additional help with onboard wifi access, kindly ask the representatives at the office of FlyAlmaty Airlines terminal at Almaty International Airport.
Lost / Delayed / Damaged Baggage
In case of lost / damaged / delayed luggage, passengers must submit an incident report immediately with the airline representatives present in the baggage claim area / baggage service office or at the FlyAlmaty Airlines Almaty terminal.
For more information, check the FlyAlmaty website or contact the FlyAlmaty office.
Pet Travel Service
Pet travel services are offered by the airline; pets are transported through FlyAlmaty Cargo. Pet travel services are conditional to FlyAlmaty policies and the rules regulating animal transport at the airport of departure and destination.
Persons can contact the office of FlyAlmaty Airlines terminal at Almaty International Airport or check the airline’s website.
Airport Lounge
FlyAlmaty does not operate a lounge at Almaty international airport, however, passengers of the airline may access and use other airline lounges present at the airport.
For details about lounge options contact the FlyAlmaty Airlines Almaty terminal staff members or call customer service.
Car Rental at Almaty International Airport
Travelers arriving at Almaty airport can hire cars, if they wish to, through the car rentals options made available at Terminal 1 and Terminal 4. Travelers may seek directions and / or assistance from the airport staff, if needed.
Parking at Almaty International Airport
Almaty International Airport has put together some parking options to help facilitate the needs of travelers. Travelers can seek the help of airport staff, if at all needed.
Amenities & Services at Almaty Airport
A multitude of services and amenities for the benefit and perusal of all travelers that arrive at and depart from Almaty International Airport;
- Almaty Duty Free
- Airport Mall
- Shops
- Restaurants & Cafes
- Airport Hotels
- Travel Agencies
- Banks
- Currency Exchange
- Health Center
- Ministry of Justice
- Customs
- Lost & Found
- Luggage Packaging Services
For more details check the airport’s website or seek information from airport staff.
Flydubai Airlines Almaty Airport Map
Frequently Asked Questions (FAQs) of FlyAlmaty Airlines Almaty Airport
FlyDubai flight operations are managed from Terminal 1 at Almaty International Airport.
Terminal 1 in Almaty International Airport is used for FlyDubai flight arrivals.
FlyDubai flights depart from Terminal 1 in Almaty International Airport.
