The Malaysia Airlines Office in Hong Kong is located on Level 5 in Terminal 1 at Hong Kong International Airport. Passengers can seek assistance and request a range of services at the Malaysia Airlines Hong Kong Office. There is no dedicated Malaysia Airlines Airport Lounge at Hong Kong Airport however, passengers can make use of partner lounge – Plaza Premium Lounge [Near Gate 1 Terminal 1, International Departures (08:00A.M. to 11:30P.M.) & Near Gate 35, Terminal 1, International Departures (11:00P.M. to 08:00A.M.)]. Malaysia Airlines connects Hong Kong to Kuala Lumpur from Hong Kong Airport.
Contact Details of Malaysia Airlines Hong Kong Office
| Malaysia Airlines Hong Kong Office Address | Terminal 1, Level 5, 1 Sky Plaza Road Hong Kong International Airport Lantau, Hong Kong |
| Malaysia Airlines Hong Kong Contact Number | Reservations: +852 3001 0026 General Enquiries: +852 3902 9000 |
| Working Hours | 24/7; All week long |
| Email Address | gccc.reservations@malaysiaairlines.com |
| Official Website | www.malaysiaairlines.com |
| Online Check In | Click Here |
| Check Flight Status of Malaysia Airlines | Click Here |
| Customer Feedback Form | Click Here |
| Official YouTube | www.youtube.com/MalaysiaAirlines |
| Official Facebook | www.facebook.com/malaysiaairlines |
| twitter.com/MAS | |
| Instagram Account | www.instagram.com/malaysiaairlines/ |
Airport Details of Malaysia Airlines Hong Kong Office
| Airport Name | Hong Kong International Airport |
| Address | 1 Sky Plaza Rd, Chek Lap Kok, Hong Kong |
| Contact Number | +852 2181 8888 |
| Airport Code | HKG |
Malaysia Airlines Hong Kong Office Map
Services Provided by Malaysia Airlines Hong Kong Office
Passengers can seek assistance for the following services at the Malaysia Airlines Hong Kong Office:
| Flight Ticket Booking / Cancellation / Rescheduling | Missing Luggage |
| Web/Airport/ Self Service Kiosk Check-in | Immigration Services |
| Unaccompanied Minor | Airport/In-Flight Wi-fi |
| Baggage Allowance | In-Flight Entertainment/Meals |
| Sports Equipment | In-Flight Duty Free |
| Duty Free Allowance | Airport Facilities |
| Flight Information | Delayed Flights |
| Visa Information | Promotional Fares |
| Airport Transfers/Transportation | Animals and Pets |
| Seats Enquiries and Selection | Oneworld Alliance |
| Malaysia Airlines Mobile App | Transit Information |
| Visa on Arrival | Receipts and Refunds |
| Codeshare Partners | Travel Insurance |
| Airport Lounges |
Queries and concerns can be resolved by contacting the Malaysia Airlines Office or by calling the Malaysia Airlines Customer Service.
Baggage Service
As per the Malaysia Airlines Baggage Policy, free baggage allowance given to passengers is as follows:
- Linear Dimensions(L+W+H) of baggage must be less than equal to 158 centimeters / 62 inches.
- Weight of baggage must be less than equal to 32kg [70lb].
For baggage that exceeds the preset limits stated by Malaysia Airlines, additional charges will be levied.
Detailed specifics can be requested at the Malaysia Airlines Hong Kong Office; the complete Malaysia Airlines Baggage Policy can be reviewed on the Malaysia Airlines website.
Pet Travel Service
As per the Malaysia Airlines Pet Policy, only service/guide dogs for deaf and/or blind passengers are permitted inside the passenger cabin of Malaysia Airlines’ aircrafts. No other live animals are allowed on any of their flights.
Malaysia Airlines must be informed in advance; to make bookings for a passengers’ service/guide dog contact the Malaysia Airlines Office in Hong Kong or call the Malaysia Airlines Hong Kong Contact Number.
Passengers can review the complete pet policy on the Malaysia Airlines website.
Cancellation Service
Passengers who wish to cancel their Malaysia Airlines booking must so by calling or visiting the Malaysia Airlines in Hong Kong; cancellation charges are subject to the rules and conditions as defined by Malaysia Airlines Cancellation Policy.
Kindly contact the Malaysia Airlines Hong Kong Office or call the Malaysia Airlines Number.
Check-In
Passengers can check-in for their flights through the following methods:
| Online Check-in | Airport Check-in | |
| Malaysia Airlines passengers can check-in online through the Malaysia Airlines website/mobile app. Online check-in is available from 48 hours till 90 minutes prior to flight departure. | The airport counter opens 3 hours before departure of the flight. Passengers can check-in at the Malaysia Airlines airport counter till 90 minutes before flight is set to depart. | |
| Self-service Kiosk: At present, the self-service kiosk is available at Kuala Lumpur International Airport, Kuching, Kota Kinabalu, Kota Bharu, Johor Bahru and Langkawi. At the kiosk, passengers can check-in, print boarding passes and bag tags. | ||
Visit the Malaysia Airlines Office in Hong Kong for any additional help.
Special Assistance
Passengers who need special care can request for special assistance service provided by Malaysia Airlines. The special services include, but are not limited to, mobility aid such as wheelchairs & stretchers, special care for senior citizens and/or unaccompanied minors, etc.
The passengers requiring any special assistance service must inform Malaysia Airlines at the time of booking their flight. Some special assistance services might be chargeable; contact the Malaysia Airlines Hong Kong Office for precise details.
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Frequently Asked Questions (FAQs) of Malaysia Airlines Hong Kong Office
Malaysia Airlines can be contacted on 130088300 [within Malaysia] | +603 7843 3000 [for overseas; long distance call charges may apply]
Malaysia Airlines does not have a general email address, however passenger queries about reservations can be sent to gccc.reservations@malaysiaairlines.com and Enrich program queries can be sent to enrich@malaysiaairlines.com.
The PNR status can be reviewed under the “Manage Booking” section of Malaysia Airlines website/mobile app.
The Malaysia Airlines mobile application is available for Android Smartphones and Tablets and Apple iPhones and iPads.
Android App – Click Here
iOS App – Click Here
Malaysia Airlines is also known as MH Airline.
