Malaysia Airlines New Zealand Office

You could be prepared to fly by Malaysia Airlines from New Zealand, but a few sudden issues might stand in your way. We have given you some essential information so that your flight will be pleasurable and memorable. No matter if you are going on a business trip or a holiday with dear ones, the friendly travel executives at Malaysia Airlines New Zealand Office are there to make your trip as easy as possible.

The Malaysia Airlines Office in New Zealand is conveniently located near Auckland International Airport.

Contact Details of Malaysia Airlines New Zealand Office

Airport Details of Malaysia Airlines New Zealand Office

Malaysia Airlines New Zealand Office Address Map

Malaysia Airlines New Zealand Terminal

Malaysia Airlines flights are operated through Terminal 1 of Auckland International Airport.

Services Provided by Malaysia Airlines New Zealand Office

Certain queries related to the following services might leave you in a dilemma. Stay assured that the staff at Malaysia Airlines New Zealand Office serve you to the best of their capability so that you have a comfortable flight experience.

Booking

Speak to the staff at the Malaysia Airlines New Zealand Office for ticket reservations. You can also do it online under the “Flights” tab on the homepage of the airline’s website. If you wish to reserve a hotel stay, along with tickets, refer to the “Flight + Hotel” tab.  

Manage Booking

You can view your booking and make changes to it under the “Manage” tab on the website’s homepage. Then enter the Booking Reference Number and the Last Name to locate your booking. You may also choose to cancel your booking from there. This tab also offers you the option to view the inflight menu by choosing the Destination or the Flight Number.

Cancellation and Refund

You can cancel your ticket under the “Manage” tab on the airline’s website, as given in the point above. It depends on the type of booking if you need to pay the cancellation charge and also if a refund is applicable on the same. For detailed information on cancellations and refunds, you are suggested to speak to the representatives at the Malaysia Airlines New Zealand Office.

Flight Status

Visit the “Flight Status” tab on the website’s homepage and check the status based on two options – Cities or Flight Number. 

Flight Upgrade

Click on “Upgrade”, given along with other tabs on the homepage, if you wish to upgrade your flight. You can use two options – MHUpgrade or Enrich Upgrade (Enrich is a Loyalty Program offered by Malaysia Airlines). 

MHGroupbooking

Malaysia Airlines allows you to make group reservations for at least 10 or more passengers in a booking. You can avail great benefits on the same. The seat selection under this booking must be confirmed 7 days before the flight departure. You can read more and plan your group trip accordingly.

Baggage

You are allowed to carry 1 piece of cabin baggage (up to 7 kg weight) in Economy Class, 2 pieces in Business Class and Business Suite each (up to 14 kg weight in each). In the case of checked baggage, the total dimension must not exceed 158 cm. If you have extra baggage, you are suggested to buy it in advance by visiting the “Manage” tab on the homepage of the airline’s website. You must do the same 24 hours before the flight departure.

Don’t forget to go through the comprehensive information about the baggage policy of Malaysia Airlines.

Check-in

You are advised to keep the required travel documents ready to be shown at the check-in counter at Auckland International Airport. If you wish to check in online, go to the website of Malaysia Airlines and click on the “Check-in” tab on the homepage. Then enter the Booking Reference/e-Ticket Number and your Last Name to mark the check-in. The web check-in facility opens 48 hours before the flight departure and can be used up to 90 minutes before it. The boarding pass can also be printed or sent to your mobile phone.

It is important to note that if you are flying by a codeshare airline then you must check in through the operator airline’s website or approach the airport check-in counter.

Special Assistance

Passengers with disabilities or reduced mobility can fly by Malaysia Airlines with full ease and comfort. Requirements for stretcher services, carriage of portable oxygen concentrators, and more devices can be posted well in advance. Besides, special arrangements can also be made if you are traveling with your infant or children. Reservations can be made for Unaccompanied Minors and the airline crew takes special care of your children. There are also special terms and conditions for passengers who have medical concerns like diabetes, or those requiring a pacemaker or having some allergies. 

You are recommended to give a thorough read to these Special Assistance services given on the Malaysia Airlines website. 

Malaysia Airlines Lounge

You can enjoy free time at the airline’s Strata Lounge located at the International Terminal of Auckland International Airport. The Lounge is open from 4.30 am – 11.30 pm. Speak to the staff at Malaysia Airlines New Zealand Office for lounge access-related queries.

Enrich Loyalty Program

This is a membership program offered by Malaysia Airlines that lets you earn privileges and special benefits. You get access to seat upgrades, Malaysia Airlines Golden Lounges, hotel stays, dining, and much more, also on the partner sites of the airline. Read detailed information about the Enrich Loyalty Program. 

Malaysia Airlines MH131 Auckland Airbus A330-200

Frequently Asked Questions (FAQs) of Malaysia Airlines New Zealand Office