VivaAerobus Office in Reynosa is at Reynosa Airport a.k.a. Reynosa International Airport a.k.a. General Lucio Blanco International Airport. The VivaAerobus Airport Counter inside the airport is the VivaAerobus Reynosa Office. VivaAerobus flights connect Reynosa to Cancun, Guadalajara, Veracruz and Mexico City.
Contact Details of VivaAerobus Reynosa Office
| VivaAerobus Reynosa Office Address | Aeropuerto de Reynosa Carretera a Matamoros km. 83 Colonia Almaguer |
| VivaAerobus Reynosa Office Contact Number | +52 81 82 150 150 [within Mexico] 1866 359 8482 [within U.S.A.] |
| Working Hours | Monday to Friday: 06:00 to 22:00 Saturdays: 06:00 to 14:00 Sundays: 14:00 to 22:00 |
| Email Address | atencion.clientes@vivaaerobus.com asistenciaequipajes@vivaaerobus.com |
| Official Website | www.vivaaerobus.com |
| Online Check In | vivaaerobus.com/es-mx/info/preparate-para-volar/check-in |
| Check Flight Status | vivaaerobus.com/en-us/flight-status |
| Official YouTube | youtube.com/channel/UCnfpyluc2VymxpxWpiL9Oaw?app=desktop |
| Official Facebook | www.facebook.com/VivaAerobus/ |
| twitter.com/vivaaerobus | |
| Instagram Account | www.instagram.com/vivaaerobus |
Airport Details of VivaAerobus Reynosa Office
| Airport Name | General Lucio Blanco International Airport |
| Airport Code | REX |
| Address | Carretera a Matamoros 83, Almaguer, 88780 Reynosa, Tamps., Mexico |
| Contact Number | +52 899 478 7000 |
VivaAerobus Reynosa Office Address Map
Services Provided by VivaAerobus Reynosa Office
The services offered by VivaAerobus Office in Reynosa are as follows:
| Ticket Booking / Rescheduling / Cancellation | Receipts and Refunds |
| Airport / In-Flight Wi-Fi | In-Flight Meals / Entertainment |
| Airport Transfers / Transportation | Airport Lounges |
| Boarding Pass | Premium Economy Class / Economy Class Enquiries |
| Baggage Allowance / Prepaid Baggage | Animals / Pets Travel |
| Lost / Delayed Luggage | Visa Information / Immigration Services |
| Duty-Free Allowance | Seat Selection |
| Visa on Arrival | Flight Information / Delayed Flights |
| Check-in Assistance | Unaccompanied Minor Service |
| In-Flight Duty-Free Products | Airport Facilities |
| Special Fares / Promotions | Trip Insurance |
| Special Assistance Services | Doters Frequent Flyer Program |
Passengers can request these services and ask for additional assistance from VivaAerobus Office.
Baggage Service
As VivaAerobus is a budget airline the baggage allowance differs from other full-service airlines. The allowances vary with respect to the fare type as shown below:
| Personal Item* | Carry-on Baggage | Checked Baggage | |
| Zero | 1 personal item allowed; linear dimensions(L+W+H) ≤ 40 inches (18+14+8 inches) | No Free Allowance; Additional Charges Applicable | No Free Allowance; Additional Charges Applicable |
| Light | 1 personal item allowed; linear dimensions(L+W+H) ≤ 40 inches (18+14+8 inches) | 1 carry-on is allowed ≤ 22 lbs. [10 kg]; included with fare. Linear dimensions(L+W+H) ≤ 48 inches (22+16+10 inches) | No Free Allowance; Additional Charges Applicable |
| Extra | 1 personal item allowed; linear dimensions(L+W+H) ≤ 40 inches (18+14+8 inches) | 1 carry-on is allowed ≤ 22 lbs. [10 kg]; included with fare. Linear dimensions(L+W+H) ≤ 48 inches (22+16+10 inches) | Checked baggage allowance of ≤ 33lbs.[15kg]; included with fare. Linear dimensions(L+W+H) ≤ 62 inches. |
| Smart | 1 personal item allowed; linear dimensions(L+W+H) ≤ 40 inches (18+14+8 inches) | 2 carry-on bags are allowed; combined weight ≤ 33 lbs. [15 kg]; included with fare. Linear dimensions(L+W+H) ≤ 48 inches (22+16+10 inches) | Checked baggage allowance of ≤ 55lbs.[25kg]; included with fare. Linear dimensions(L+W+H) ≤ 62 inches. |
| *A personal item could be any of the following: tote bag / computer case / backpack / shopping bag, etc. | |||
Call the VivaAerobus Phone Number or visit the VivaAerobus Office to ask for more details and/or charges applicable.
Pet Travel Service
As per the VivaAerobus Pet Policy, the airline allows passengers to travel with their pet(s)/animal companion(s); only domestic cats and dogs are permitted, except for some breeds which are not allowed (list of banned breeds can be found on the VivaAerobus website). The pet(s)/animal companion(s) can fly on board either inside the passenger cabin or in the cargo hold.
Passengers must ensure they adhere to the following requirements:
| Pet In Cabin | Pet In Cargo |
| Total Weight ≤ 27lbs.[12.5kg], pet/animal companion + kennel/carrier.Linear dimensions (L+W+H) of kennel/carrier ≤ 40 inches (18+14+8 inches).Cats and dogs are permitted within the cabin.Must be at least 8 weeks old at the time of flight. | Total Weight ≤ 99lbs.[45kg], pet/animal companion + kennel/carrier.Linear dimensions (L+W+H) of kennel/carrier ≤ 126 inches.Only dogs are permitted in the cargo hold.Must be at least 16 weeks old at the time of flight. |
Service animals/ emotional support animal companions are permitted to travel alongside the passenger at no additional charge, subject to the terms & conditions as defined by VivaAerobus.
The airline must be informed at least 7 days before the intended flight, to request pet travel. Permissions and approvals are subject to availability [only 1 pet/animal companion permitted per passenger]; VivaAerobus permits a total of 11 pet(s)/animal companion(s) per flight [5 inside the cabin and 6 in the cargo hold].
Passengers can review the complete VivaAerobus Pet Policy on the VivaAerobus website, subsequently information can also be requested at the VivaAerobus Office in Reynosa.
Cancellation Service
VivaAerobus passengers can cancel their booking(s)/ticket(s) by calling the VivaAerobus Customer Service Center. Passengers who cancel their booking(s)/ticket(s) within 24 hours of purchase are entitled to a full refund. For booking(s)/ticket(s) cancelled after the 24-hour window, only the TUA fee is refunded. All refunds are subject to the ticket/fare type and VivaAerobus Cancellation Policy.
For more details visit the VivaAerobus Reynosa Office or call the VivaAerobus Contact Number.
Check-in
Passengers can use the online check-in option available to them to check-in for their intended flight or at the airport in-person.
The option for online check-in is available through the VivaAerobus website and VivaAerobus mobile app. Mentioned below are the different segments for online check-in by fare type:
| Domestic Flight | International Flight | |
| Zero | Available from 72 hours up to 1 hour before flight departure. | Available from 24 hours up to 2 hours before flight departure. |
| Light | Available from 7 hours up to 1 hour before flight departure. | Available from 24 hours up to 2 hours before flight departure. |
| Extra | Available from 10 days up to 1 hour before flight departure. | Available from 24 hours up to 2 hours before flight departure. |
| Smart | Available from 10 days up to 1 hour before flight departure. | Available from 24 hours up to 2 hours before flight departure. |
At the airport, VivaAerobus counters stop check-in as follows:
- VivaAerobus Domestic: 45 minutes before departure of flight.
- VivaAerobus International: 70 minutes before departure of flight.
For help and other concerns, contact the VivaAerobus Office.
Special Assistance Service
VivaAerobus offers a series of special assistance services for passengers that may need it. Their services include:
- Wheelchair facility and other mobility aid at no extra cost, at all the airports where VivaAerobus operates.
- Special care of expectant women.
- Respiratory assistance
- Travel with Service Animal/ Emotional support animal companion, free of charge [subject to VivaAerobus Pet Policy].
- Special handling & care of passenger(s) with special medical conditions.
Passengers must submit their request to use special assistance service at the time of making their booking, whether the booking is made online or at the VivaAerobus Office; alternatively, passenger(s) can call the VivaAerobus Customer Service +528182150150.
Viva Aerobus Reynosa Airbus A320
Frequently Asked Questions (FAQs) of VivaAerobus Reynosa Office
Passengers of VivaAerobus can check their flight status at https://www.vivaaerobus.com/en-us/flight-status .
The baggage fee varies based on the type of baggage and route/destination; a thorough list of charges is available on the Viva Aerobus website.
As of January 2023, VivaAerobus connects 37 locations through its domestic network in Mexico and 14 international locations in 4 countries. Contact the VivaAerobus Office for more details.
VivaAerobus passengers can locate the “Manage Booking” section on the Viva Aerobus website and the Viva Aerobus Mobile App.
VivaAerobus is a low-cost airline, the fares are subject to the routes. Fares can be checked on the VivaAerobus website.
