Aeroflot – Russian Airlines, is the flag carrier and largest airline of the Russian Federation. It was founded on 1923. The carrier is an open joint stock company that operates domestic and international passenger and services, mainly from its hub at Sheremetyevo International Airport.
Aeroflot Venice, Italy Address: 30173 Tessera (Venezia), Aeroporto Marco Polo , Via Luigi Broglio 8, int 15, 2nd floor
Working hours: Every day from 10:00 to 17:30. On weekends and holidays, the office is closed from 10:00 to 13:30.
Aeroflot Airline Ticketing Office
Aeroflot Venice, Italy Address: 30173 Tessera (Venezia), Aeroporto Marco Polo, 2st floor, check-in zone Working hours: Everyday: 10:00 – 17:30
Aeroflot Airline Official website: https://www.aeroflot.ru/ru-en
Aeroflot Airline Online Check-in: https://www.aeroflot.ru/ru-en/information/checkin/web_checkin
Note: Check In Online begins 24 hours and closes 45 minutes before departure
Check Aeroflot Airline schedule here: https://www.aeroflot.ru/schedule/schedule?_preferredLanguage=en
Check Aeroflot Airline flight status here: https://www.aeroflot.ru/ru-en
List of Aeroflot Airline Offices around the world
View the Aeroflot Airline offices address, phone number, email through the above link.
Aeroflot Airline Baggage Allowance
View Aeroflot Airline Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Aeroflot Airline Call Centre / Customer care
From Moscow, Russia: +7 (495) 223-55-55
Toll free: 8-800-444-55-55
Russia *555 MTS, Beeline, Megafon, Tele2 (toll free)
For charter carriage requests: email@example.com (applicable only for legal entities when planning a chartered flight)
For group carriage requests: firstname.lastname@example.org (applicable only for groups booked and paid for in Moscow)
Aeroflot Toll-Free Hotline for Air Travelers with Disabilities
Within the United States: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY),
Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
Aviation Consumer Protection Division’s Website: https://www.transportation.gov/airconsumer
Aeroflot Baggage claim:
If your baggage is lost or damaged, you can submit the claim form to the below mail address
For information about lost property found on board an Aeroflot aircraft upon arrival at Sheremetyevo Airport, please contact:
International flights phone +7(495)7538641
Federal flights phone +7(499)5006552
For information about lost property found at Sheremetyevo Airport, please contact:
Baggage not arrived from Aeroflot
If your baggage has not arrived, please contact:
Phone: +7(495)544-33-25, +7(495)664-14-99
Aeroflot Baggage claim submission address and documents to submit
Delayed baggage claim
If your baggage is delayed, you may submit the claim with in 6 months for domestic flights and 21 days from the baggage delivery date for international flights.
Documents to be attached to the claim:
- application specifying the monetary loss
- Property Irregularity Report (PIR)
- baggage tag (original copy)
- invoices (receipts) confirming expenses
- contact details: address, telephone number, e-mail
Please submit all claims to:
P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425, or to the nearest PJSC Aeroflot Representative Office (List of Aeroflot airline offices around the world).
Aeroflot on board: https://www.aeroflot.ru/ru-ru/information/airport/security
For more details about the rules of baggage in Aeroflot airline, click here
Travel during pregnancy with Aeroflot Airline
Expectant mothers can travel in aeroflot airline upto 28th week of their pregnancy. After 28th week of pregnancy, a medical certificate is required to travel.
Near-by Airports: Marco Polo Airport, Jesolo Airport, Treviso Airport, Padova Airport, Vicenza Airport
Types of Planes / Air craft available with Aeroflot Airline
Total fleet: 230
- Airbus A320-200
- Airbus A321-200
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
- Boeing 737-800
- Boeing 777-300ER
- Ilyushin Il-96-300
McDonnell Douglas DC-10
- McDonnell Douglas DC-10-40
McDonnell Douglas MD-11
- McDonnell Douglas MD-11F
Sukhoi Superjet 100
- Sukhoi Superjet 100
- Tupolev Tu-134
- Tupolev Tu-204
- Yakovlev Yak-42
Queries handled by Aeroflot Airline Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Aeroflot Bonus (Aeroflot Frequent flyer programme).
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