AirAsia Kualanamu Airport Terminal – KNO

If you have a flight to catch with AirAsia and are wondering where the AirAsia Kualanamu Terminal is, then you are at the right place. Terminal 1 is where you will find the AirAsia office at the airport. Here, you will find guidance regarding travel queries like booking a flight, special meals on board, baggage fees, flight, bassinet service, pet relief area, seat selection, and more. The professional team present will help you plan for your upcoming trip with Air Asia to ensure you have a seamlessly convenient air travel experience.

Details of AirAsia Medan Airport – KNO

The AirAsia KNO Terminal is 1, at Kualanamu International Airport.

Services provided by AirAsia at Medan Airport Terminal KNO

At the Office of AirAsia at KNO Terminal, passengers can avail themselves of the following services / amenities:

Flight Inquiry And Request Bookings At Terminal 1 Of Kualanamu

If you need to inquire about the air travel destination and the fee changes by AirAsia, you can visit the AirAsia Terminal 1 At Kualanamu. Bookings with AirAsia can also be made online or requested at the terminal. The Terminal staff will mail you your AirAsia ticket PNR details that you can download or print.

Request Cancellations And Seek Refund Status 

Whether you are doing it online or at the Kualanamu terminal, seeking a refund is easy. Your AirAsia flight ticket determines if it is eligible for cancellation. Once your flight gets canceled, the airline initiates the refund amount after deducting a cancelation fee based on the cancellation policy.

Flight Status And Travel Document At Kualanamu

At Kualanamu, you will find information on the AirAsia flight schedule, which will help you know the current status of your flight. The team at the AirAsia KNO Terminal office will help you get all the correct travel documents, which are essential to experience a seamless air journey. 

Check-in And Seat Selection At Terminal 1 Of Kualanamu

Knowing the check-in time for your flight is essential to be able to board the flight on time. If you check in for your AirAsia flight online, you can choose your seats and download your boarding passes. For the Kualanamu check-in, you must be present at least 2 hours before your flight.

Rescheduling And Seat Upgrades At Kualanamu

If you seek a schedule change, you can do it online or by visiting the AirAsia Kualanamu Terminal 1. The terminal staff will book your new flight after deducting an AirAsia flight change fee. You can also book an upgraded seat and pay the difference online or at the airport.

Baggage Allowance And Claim At Kualanamu

You can check the AirAsia baggage policy to check the baggage fee and the free baggage allowance on the official airline website or by visiting the airport terminal. You can claim baggage once your flight lands at AirAsia KNO Terminal departures.

Inquiry of Lost, Found, and Delayed Baggage At Kualanamu

If your baggage is missing at the Kualanamu, you must report it to the airport authorities. You must do this before you leave the airport. The terminal team will keep you updated on the status of your luggage and, once found, will deliver your bags to you. The AirAsia airline will compensate for lost luggage. 

Pet Travel And Assistant Dogs At Kualanamu

You can check AirAsia’s pet and guide dogs policy on the official website or visit the AirAsia KNO Terminal. The correct information and the necessary paperwork are essential for the airline to allow your pet/guide dog to travel with you. The team present at the terminal will help you book a flight for your pet.

Wheelchair Assistance And Other Mobility Devices

If you and anyone traveling in your reservation are disabled and require a mobility device to commute, then you can book this service at the terminal. Those who travel with personal mobility devices can check the wheelchair assistance policy online as well. The terminal team will arrange a mobility assistance service for you at the airport.

Parking, Rentals, And Hire Service At Kualanamu

You can visit the AirAsia KNO Terminal for parking-related or rental and hire inquiries. All the needed information related to these services is also available on the official website of the Kualanamu. You can also book your parking space and hire or rent a vehicle in advance.

Airport And Inflight WiFi At Terminal 1 Of Kualanamu

Learn about the wifi plans available for AirAsia passengers by visiting the official airline website. You can add wifi service to your bookings at the airport terminal or online by paying a fee. At the Kualanamu, there is free seamless wifi connectivity throughout the area, which you can use to stay connected.

Lounges Facility At Terminal 1 Of Kualanamu

If you encounter a canceled flight or get stuck at the airport, you can relax in the lounges available. For lounge information and amenities, you can visit the airport’s official website or the AirAsia Terminal 1 at KNO. If needed, the terminal team will guide you on purchasing a lounge pass at the airport.

Minors And Infants Bookings Inquiries At Kualanamu

Every parent has concerns regarding the safety of their children or minors. You can visit the AirAsia KNO Terminal to learn about the facilities onboard AirAsia flights. At the terminal, the professionals present will inform you of the minor and infant fees and help you book a flight.

AirAsia Medan Airport Map

Frequently Asked Questions (FAQs) of AirAsia Kualanamu Airport – KNO